Optional Services - Other shipment options

We can even come to you after your office closes - one call is all it takes
In most areas, DHL Express can also pick up your urgent shipments in the evening. Simply call DHL Express Customer Services! The courier will pick up the shipment within an agreed time window of 90 minutes. This service is not available for Day Definite International.

International bookings:
+49 (0) 180 5 345300-3*

*0.14 Euro per minute or part thereof from a German landline; a maximum of 0.42 Euro per minute or part thereof from a German mobile network.

Do you work on Saturdays? So do we!
DHL Express can also pick up your urgent shipments on Saturdays. Simply call DHL Express Customer Services! The courier will pick up the shipment within an agreed time window of 90 minutes. You can also agree regular fixed pick-up times.

Within the EU, we deliver even Saturday pick-ups on the next working day.
It is not possible to send pallets with Saturday pick-up. Please contact us. If necessary, we can draw up a customised solution for you. This service is not available for Day Definite International.

International bookings:
+49 (0) 180 5 345300-3*

*0.14 Euro per minute or part thereof from a German landline; a maximum of 0.42 Euro per minute or part thereof from a German mobile network.

At DHL EXPRESS, Saturday is just a normal day. This means your urgent shipments also reach their destination in many parts of Europe on Saturdays with this service. You can register your shipment at short notice by telephone or agree a fixed pick-up time. This service is not available for Day Definite International.

International bookings:
+49 (0) 180 5 345300-3*

*0.14 Euro per minute or part thereof from a German landline; a maximum of 0.42 Euro per minute or part thereof from a German mobile network.

You can receive the delivery confirmation for international Express shipments by fax or by E-mail. To do this, please specify your fax number or E-mail address on the international waybill.

For shipments with particularly valuable contents, you can choose additional transport insurance against loss or damage. The shipment is not marked out as containing valuables, and simply flows through the system anonymously.

Booking: Enter this service on the international waybill. You can find transport insurance under point 1 "Billing party and transport insurance".

Information from DHL Express Customer Services on 49 (0) 180 5 345300-3*

*0.14 Euro per minute or part thereof from a German landline; a maximum of 0.42 Euro per minute or part thereof from a German mobile network.

Fast and comprehensive T1 transit procedure (exports) service at the free port of Hamburg with DHL Express

Do you have goods from non-European community countries that are to be transported from the free port of Hamburg to destinations outside of Germany using the DHL Express network - instead of being entered into free circulation? Then take advantage of the fast and comprehensive full service from DHL Express for the T1 transit procedure (export).

We handle the complete customs procedure for you, from registration in the NCTS (new computerized transit system) including surety and creation of the T1 document to the sealing of your express shipments. The only requirement is an international DHL Express account number (starting with 14).

We take care of everything that needs to be done - you benefit from our customs experts who handle all the customs clearance procedures for your shipments quickly and smoothly.

All the benefits at a glance

• Save yourself the trouble of complicated customs clearance procedures, administrative expenses, staff resources and costs
• No separate customs agent is required
• Transport and customs clearance from a single source
• Convenient billing using the monthly transport cost invoice (bonded transit documents)
  

Do you have questions about our T1 service?

The T1 service desk is happy to answer them for you: +49 (0) 203-348 599 45.
(Monday through Friday from 8:00 a.m. to 5:00 p.m., except for holidays)

*14 euro cents per minute of part thereof from a German landline; a maximum of 42 euro cents per minute or part thereof from a German cellular network.

Since January 2011 we offer the new Automated Export Declaration Service (AES) to our customers. AES provides the opportunity to arrange the declaration of international Time Definite export shipments in ATLAS through DHL Express professionals.

For more information please contact our AES Service Desk via telephone +49 (0) 203-348 599 45 (Monday through Friday from 8 a.m. until 5 p.m., except for holidays)

Note: Unfortunately these files are only available in German.

On request, you as the sender will pay all import taxes and duties. Your customer simply has to accept the shipment.
This service is not available in all destination countries.

Information: DHL Express Customer Services +49 (0) 180 5 345300-3*

Booking: Check this service on the waybill for international shipping under point 6: Import tax / duty "Sender".

*0.14 Euro per minute or part thereof from a German landline; a maximum of 0.42 Euro per minute or part thereof from a German mobile network.

The recipient will pay the import VAT - the sender pays transportation costs and customs duties.  For detailed information about this service for Day Definite shipments please see customs clearance. Please contact the customer service for service availability.

Information: DHL Express Customer Services +49 (0) 180 5 345300-3*

*0.14 Euro per minute or part thereof from a German landline; a maximum of 0.42 Euro per minute or part thereof from a German mobile network.

With our GOGREEN service, the CO₂ emissions caused by transportation are calculated in accordance with the specifications of ISO 14064 and as part of our climate protection programme offset through external projects and internal measures in accordance with ISO 14064.

The entire process is audited and certified by an external certification company. This service is not available for Day Definite shipments.

Neutral Delivery allows the sender to send a dutiable shipment to the receiver, with the duties and taxes invoiced to a third party or importer of record. To maintain confidentiality for the sender, documents accompanying the goods shall be removed before delivery to the recipient.

Diplomatic Material - 15 years' experience and finesse
Diplomatic correspondence and diplomatic communications enjoy particularly privileged status. DHL Express therefore offers a convenient domicile-to-domicile service for diplomatic bags with specially trained staff. Shipments in the Diplomatic Material are processed with priority and accompanied across borders by trained professionals. We have over 15 years' experience of doing this.

At DHL EXPRESS, Saturday is just a normal day.

This means your urgent shipments can reach the recipient on Saturdays too. You can register your shipment at short notice by telephone or agree a fixed pick-up time.

International bookings: +49 (0) 180 5 345300-3*

This service is not available for Day Definite International.

*0.14 Euro per minute or part thereof from a German landline; a maximum of 0.42 Euro per minute or part thereof from a German mobile network.

Our insurance options for particularly valuable shipments

For parcels with particularly valuable contents, you can choose additional transport insurance against loss or damage. The shipment is not marked out as containing valuables, and simply flows through the system anonymously.

Booking: Enter this service on the international waybill. You can find transport insurance under point 1 "Billing party and transport insurance".

Information from DHL Express Customer Services on  +49 (0) 180 5 345300-3*

*0.14 Euro per minute or part thereof from a German landline; a maximum of 0.42 Euro per minute or part thereof from a German mobile network.

We take care of your border formalities

For your incoming goods shipments, we draw up a dispatch note (e.g. T1) to facilitate the straightforward import of your shipment with customs surveillance.

Information: Telephone +49 (0) 69 69717-154

Note: Unfortunately this file is only available in German.

Payment of import duty by service provider

If you choose this service, DHL Express will hand over the customs paperwork to a haulier that will take charge of the payment of import duty.

Information: Telephone +49 (0) 69 69717-154

If you select this service, we store your T1 imported shipments in our customs warehouse.

In most areas, DHL Express can also pick up your urgent shipments in the evening. Simply call DHL Express Customer Services! The courier will pick up the shipment within an agreed time window of 90 minutes.
In Germany, we deliver on the next working day even with late pick-up.
If wished, DHL Express can also deliver on Sundays and public holidays.

Check here for the latest time you can ask us to pick up a shipment in order to keep to the delivery deadline you want:
Pick-up and delivery times for national shipping

Booking for national services: +49 (0) 180 5 345300-1*

*0.14 Euro per minute or part thereof from a German landline; a maximum of 0.42 Euro per minute or part thereof from a German mobile network.

Do you work on Saturdays? So do we!

DHL Express can also pick up your urgent shipments on Saturdays. Simply call DHL Express Customer Services! The courier will pick up the shipment within an agreed time window of 90 minutes. You can also agree regular fixed pick-up times.
In Germany and within the EU, we deliver on the next working day even with Saturday pick-up. If wished, DHL Express can also deliver on Sundays and public holidays.

Booking for national services: +49 (0) 180 5 345300-1*

*0.14 Euro per minute or part thereof from a German landline; a maximum of 0.42 Euro per minute or part thereof from a German mobile network.

At DHL Express, Saturday is just a normal day.

This means your urgent shipments within Germany also reach the recipients on Saturdays. You can register your shipment at short notice by telephone or agree a fixed pick-up time.

Booking for national services: +49 (0) 180 5 345300-1*

*0.14 Euro per minute or part thereof from a German landline; a maximum of 0.42 Euro per minute or part thereof from a German mobile network.

Variable very early delivery

By opting for the optional delivery before 8 a.m. service, you can be sure that your Express shipment can be received by the recipient. When combined with DHL DOMESTIC EXPRESS, we offer the earliest possible before 8 a.m. delivery option for deliveries throughout Germany which can be planned.

Deliveries can be made before 9 a.m., 10 a.m. or midday with our national Express products DHL DOMESTIC EXPRESS 9:00, DHL DOMESTIC EXPRESS 10:00 and DHL DOMESTIC EXPRESS 12:00.

National booking: DHL Express Customer Service +49 (0) 180 5 345 300-1*

*0.14 Euro per minute or part thereof from a German landline; a maximum of 0.42 Euro per minute or part thereof from a German mobile network.

Variable very late delivery

By opting for the optional 5-10 p.m. delivery service, you can be sure that your Express shipment can be received by the recipient. When combined with DHL DOMESTIC EXPRESS, we offer the very late 5-10 p.m. delivery option for deliveries throughout Germany which can be planned.

National booking: DHL Express customer service +49 (0) 180 5 345 300-1*

*0.14 Euro per minute or part thereof from a German landline; a maximum of 0.42 Euro per minute or part thereof from a German mobile network.

Maybe your national Express shipment needs to be delivered on a Sunday or a public holiday. No problem! Simply call DHL Express Customer Services! Agree Saturday pick-up if the delivery date falls on a Sunday. The courier picks up the shipment from you within an agreed time window of 90 minutes. You can also agree regular fixed pick-up times.

Booking for national services: +49 (0) 180 5 345 300-1*

*0.14 Euro per minute or part thereof from a German landline; a maximum of 0.42 Euro per minute or part thereof from a German mobile network.

Our insurance options for particularly valuable shipments

A transport insurance up to EUR 2,500 is already included in all national shipments with DHL Express. For parcels with particularly valuable contents, you can choose additional transport insurance against loss or damage up to EUR 25,000 sum insured per shipment.

Information from DHL Express Customer Services on +49 (0) 180 5 345300-1*

*0.14 Euro per minute or part thereof from a German landline; a maximum of 0.42 Euro per minute or part thereof from a German mobile network.

With the "Transport Collect" service option, the recipient bears the carriage costs for your shipment*. We offer this service to our contract customers.

Booking: +49 (0) 180 5 345300-1**

*Please note: If the recipient refuses the shipment or it cannot be delivered, you as the sender are responsible for and obliged to pay the fee.
**0.14 Euro per minute or part thereof from a German landline; a maximum of 0.42 Euro per minute or part thereof from a German mobile network.

Our DHL OFFICEPACK is the nationwide shipping solution for confidential and urgent documents weighing up to 3,000 grams. A call is all it takes for DHL Express to pick up your important documents on the same day - even if you are not a regular sender or receiver of goods. Including delivery by midday on the next working day, transport insurance of up of EUR 2500 and a free shipment case.

What does cash on delivery mean?

Our cash on delivery solution offers a secure and quick system for collecting up to EUR 5,000 per express shipment. Your goods are only handed over against payment of the cash on delivery sum you request. The recipient can pay the sum in cash or using other secure means of payment (depending on the destination country). The money is transferred to you within three days.

Our solution - how you benefit

• Quick and efficient order processing
• Interest benefits for customers due to transfer by ourselves
  (as compared to invoicing)
• Easy handling: simply enter the cash on delivery sum in the waybill or use our shipment logistics systems
• No need for reminders

Any more questions? The DHL Express customer service team is on hand!  +49 (0)180 5 345300-1*

*0.14 Euro per minute or part thereof from a German landline; a maximum of 0.42 Euro per minute or part thereof from a German mobile network.

What is DHL EXPRESS IDENT?

Shipments sent using EXPRESS IDENT are only handed over by the Express courier when the recipient has provided legitimate and official proof of identity. You can use the special delivery guidelines to determine the minimum requirements and deviations that may be tolerated. On request we will also oversee the signing of a contract.

When the shipment is handed over, the proof of legitimate identity is noted on an ID page that both the courier and recipient sign. The ID page is sent to you by the Express ID service centre responsible using express transport.

What is the DHL VALUEPACK?

By opting for DHL VALUEPACK, as a contract customer, you can quickly and safely ship jewellery, watches and precious stones weighing up to 3,000 g and with a value of up to EUR 25,000.

The goods are delivered before midday on the next working day for no extra charge.

With our GOGREEN service, the CO₂ emissions caused by transportation are calculated in accordance with the specifications of ISO 14064 and as part of our climate protection programme offset through external projects in accordance with ISO 14064.

The entire process is audited and certified by an external certification company.