DHL's service portfolio delivers just that and our customer service guarantees professional Customer Relationship Management, allowing you to keep your promise of exceptional service to your customers.
Our Services at a Glance:
- Multilingual response to customer queries via all contact channels (inbound and outbound by phone, e-mail, fax and mail)
- Service hotline for clients and end-customers, including order acceptance, pre-sales and after-sales, cross-selling and up-selling
- Customer Relationship Management incl. complaints management, order status, returns/credit notes
