Returns Management

The key to an effective supply chain is not only planning how to distribute your product, but also the organization of returns. How do customer returns get back to you? With DHL's effective returns management service, you can always meet your customers' requirements.

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Our Services in Returns Management:

  • Goods acceptance
  • Generation of credit note for the customer
  • Goods inspection and evaluation (classification as 1st and 2nd choice, class 'C' goods, scrap)
  • Preparation of returns (repackaging, finishing, repair)
  • Reception of 1st and 2nd choice goods
  • Routing of returns back to suppliers, manufacturers or other defined recipients

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