The Paketmarke billing option is the ideal solution for your DHL Paket items if you send more than 200 parcels per year. Paketmarken are prepaid and can be used for parcels of up to 31.5 kg for delivery throughout Germany.
If you submit your orders to carry shipments to Deutsche Post DHL Group electronically via EDI, your shipments will not only be billed based on the EDI data transmitted, but they will also be compared with the shipment data logged by Deutsche Post DHL Group and billed on a production-assisted basis.
If you do not send your orders for shipment carriage via EDI to Deutsche Post DHL Group, you can use our order proformas in paper form to document your orders. The information they contain is used as the basis for billing.
The individual collection order service is arranged automatically, free of charge, when you conclude a business customer agreement. As a business customer, you can place your request for individual parcel pick-ups conveniently online, by telephone or by remote data transfer.
The cash on delivery service guarantees secure payment for your goods upon delivery. Parcels labelled "cash on delivery" are only handed over to the recipient against payment for the goods. The maximum amount for cash on delivery shipments is EUR 3,500. Once collected, the cash is transferred to your nominated account.
As part of the GoGreen climate protection programme, we calculate the CO2 emissions generated by transport using a method based on the "GHG Protocol for Products" standard. In accordance with the specifications of the Kyoto Protocol, these emissions are offset by climate protection projects. With DHL, you can relax knowing that not only will your shipment reach its destination quickly and securely, but with climate-neutral shipping, you're also making a contribution towards climate protection.
Ensures secure delivery of goods only to intended recipient (delivery to other authorized person not possible): Recipient must verify identity by presenting valid identification (incl. first name, last name and DOB if applicable)
Age check: optional verification of DOB or specified minimum age
The Parcel Recall service lets you prevent the delivery of parcels already handed over to DHL and have them returned to the sender address listed on the parcel label. This helps you to avoid the loss of your merchandise if there is suspicion of mail order fraud and you can respond flexibly to changes in customer requests.
To help you prepare your shipments as effectively as possible, we’re put together a few tips and tricks. From advice on packaging material and shipping logistics software to general shipping hints, we can offer you a wealth of support for professional shipment handling.
The DHL Business Customer Portal is a web based eSolution and allows you to prepare and keep check of your shipments. With the new and innovative shipping function you can manage your national and international shipments and eBay orders with DHL Parcel. The portal also allows you to book pick ups or returns and to order shipping materials. It provides you with further functions such as track & trace, the investigation on domestic shipments and the management of invoices.
The Easylog shipping software is available for customers who send 20,000 shipments or more per year. The desktop software can be used as a standalone or network installation and offers semi-automatic or fully automatic shipment handling.
The shipment notification service allows you to know exactly when your customers will receive their package. It also allows you to offer your customers total transparency as well as the possibility to plan their schedules ahead by giving them the date of delivery in advance. As the shipper you can select when to give notification for individual types of shipments: either with early notification on the day prior to delivery, or with shorter notice on the morning of delivery.