DHL Retoure

Returns made easy with DHL: DHL Retoure offers convenient solutions for returning parcels.

The benefits for you

  • The easy-to-use service for recalls and returns
  • Flexible solutions
  • Return items to an outlet, Packstation, Paketbox or delivery employee
  • Easy billing with one fixed price
Illustration size and weight DHL Retoure

* Please note...

Return label enclosed

Your customers receive a fully prepared return label with their delivery. If they choose to send an item back, all they have to do is pack it and affix the label. As a further option, you can also have DHL Retoure picked up from you customer's address with a pick-up order.

Return labels for pick-up

The customer contacts your customer service department and arranges to return the item with a pick-up order. The DHL delivery employee collects the item from your customer's address on the agreed day, bringing the prepared return label.

Booking returns online

With DHL Returns Online, you no longer need to put a returns label in with your shipments. If the product needs to be returned, your customers can simply print the label out themselves via the Internet.

Further information