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Information for mail order companies

The PostNumber is your customers' passport to all of the services provided by DHL. It enables them to receive shipments 24 hours a day at a PACKSTATION, be notified in advance of the delivery date of parcels addressed to their home or, if preferred, select a different delivery date. This degree of parcel freedom is a benefit really worth having for you and your customers.

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The benefits for you

  • Happier customers thanks to flexible delivery options
  • Fewer returns thanks to more direct deliveries
  • Increased sales thanks to the improved influence of parcel reception*
  • Additional revenue via the Affiliate Programme

The hallmark of the Packstation is round-the-clock parcel reception throughout the length and breadth of Germany. As soon as a parcel arrives, the customer is notified by E-mail and/ or SMS.

To address a shipment to the Packstation, your customers enter their PostNumber and the preferred Packstation as an alternative delivery address. We show you what you need to be aware of and how you can integrate the Packstation in an especially customer-friendly manner.

Downloads

Note: Unfortunately the files are only available in German.

 

TIP: Many customers want to use the Packstation for their current order. If this is the case, offer them the option to register for Packstation in the delivery address. Our Affiliate Programme offers you attractive rewards for every registration we receive.

It's good to know when that parcel is arriving - and DHL makes it possible. With the free shipment notification, we tell your customers via SMS what day their parcel will be delivered on. If the customer is not at home, a chargeable rescheduling to another preferred day can be arranged.

Customers who wish to use this service enter their PostNumber along with the house address in the billing address. You will find more information about this here.

Download

Note: Unfortunately the files are only available in German.

The Affiliate Programme earns you an attractive commission of up to EUR 8 for each new PACKSTATION customer. Our presentation contains further information on the pricing structure as well as valuable information about the most effective forms of placement.

Download

Note: Unfortunately this file is only available in German.

What our partners say

Albert Hirsch, bücher.de

Esprit Europe GmbH

Marcus Bau, Alternate

 

* The convenient delivery option means 1/3 of all DHL customers want to order more in future. 2008 EHI Retail Institute customer survey commissioned by bvh and DHL.

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