With DHL Retoure International, you can offer your customers an uncomplicated and flexible means of sending returns - in all major European countries.
The benefits for you
- Quick and easy returns procedure ensures customer satisfaction
- Control over your customers' returns behaviour
- Complete transparency of pending returns
- Broad coverage thanks to use of the branch network of the national postal service as drop-off points
- Cutting-edge, Internet-based solution, especially for online retailers
- Simple billing at fixed price per country
You can also use the online service flexibly with a choice of business model. Three variants are available:
DHL booking form for your customer service
- Your end customer calls your customer service department and books the returns
- The customer service department registers the returns and sends the label by E-mail to the end customer
- Label creation is therefore under the full control of your customer service department
Process integration in your mail order section
- Integration of the link to the DHL returns system in your own website
- Your end customers book the returns themselves on the Internet using the DHL booking form
- Self-service means no additional workload for your customer service department
Process integration in your mail order section
- Booking form for DHL Retoure Online is integrated into your website with your own look-and-feel
- We provide you with the system technology; the user-friendly process is completely defined by you
- Requirement: own programming and process integration on your Internet pages
