Search request

If the intended recipient of an item has notified you that it has not arrived, or if a cash on delivery amount has not been credited to your account after dispatch of the item, then please read on. Please note that search requests must be initiated by the sender. This option should not be used until 6 days after the shipment was sent, since in rare cases the problem may just be down to delayed delivery.

Here’s how it works

1. Fill out a search request

2. Send a search request

3. Let us take care of the rest

Please help us ...

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Note: Unfortunately this file is only available in German.

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If you posted an item from Germany to another country and the recipient has notified you that it has not arrived, then please read on.

Please note that you can only submit search requests for shipments posted by you. If you are expecting delivery of a parcel and it gets lost in the post, the sender abroad must submit a search request to the relevant national postal service.

Please note that a search request can only be made if the lead time specified in the country information has been exceeded by more than two weeks, since in rare cases the problem may just be down to delayed delivery.

Are you missing a DHL Päckchen International with proof of delivery service? You’ll find information and the option to request an international search directly here.

Please note that search requests are not possible for regular Päckchen.

Here’s how it works

1. Fill out a search request

2. Send a search request

3. Let us take care of the rest

Please help us ...

We recommend Adobe Reader Version 7.0 or higher.

Search request for DHL Päckchen International with proof of delivery service

Before creating a search request, please check the shipment status in the Shipment tracking area or by calling +49 (0)228 286 098 - 98. In both cases you will be asked for the code beginning with "RM" which you will find on the shipment information printed online.

If you are unsuccessful in finding out about the shipment status, please complete an International search request and follow the instructions as described above.