With shipment tracking, you can keep a constant eye on your delivery and view its status at any time.
- Simply enter the shipment number on your Paket or Express shipment in the entry box.
- Click the red button or press the "Enter" key.
- You can also search for multiple shipments by separating the shipment numbers in the entry box with a comma, semi-colon or a new line.
To search by reference number (only possible if the sender has provided you with this electronically), click on "Extended Search".
On the right-hand side, you will find access to the shipment tracking systems for other types of shipment (letter, freight, etc.) for private and business customers.
What is a shipment number?
A shipment number is a combination of numbers and letters that uniquely identifies your shipment. In view of the number of products available, it may be from 10 to 39 characters long. Below we have listed the various types of shipment number for you and explained them with examples.
Where will I find my shipment number?
Below you will find examples of the most common receipts you will receive when sending a shipment. We've marked the points for you where you'll find your shipment number.
For Paket shipments, the shipment number is either a twelve-digit numerical code or a 16-digit alphanumeric code. The following examples show how you can find your shipment number.
Shipping information outlet
To track large parcels, you simply need the Shipping information from your outlet, as shown above. The old copy of the shipment form is no longer used.
For parcels to Germany, the shipment number is a 16-digit combination of numbers and letters. This is structured based on the following example: JJD1412345678901
For parcels abroad, the shipment number is a 12-digit numerical code.
Packstation proof of posting
Shipment numbers for Express shipments have a different format, depending on the product. The following examples show how you can find your shipment number.
National waybill (Frachtbrief)
National express shipments have a 20-digit shipment number, or licence plate, as it is known.
International waybill (Frachtbrief)
International express shipments have a ten-digit shipment number that is also known as an air waybill (AWB). As for national express shipments, there is also a 20-digit shipment number, known as a licence plate.
Valuepack waybill (Frachtbrief)
The Express Valuepack has a 13-digit shipment number that starts with a W and ends with DE (example: W 123 456 7890 DE).
Since Paket and Express shipments can be franked using the online franking service, the format of the shipment numbers that you find on the online franking deposit receipts may vary. Please look at the relevant graphic to see where you will find your shipment number:
In this example, a Paket is being sent, so you will see a 12-digit Paket ID code. If you have booked an Express shipment via online franking, the shipment number in the order confirmation will have a different format.