If the intended recipient of an item has notified you that it has not arrived, or if a cash on delivery amount has not been credited to your account after dispatch of the item, then please read on. Please note that search requests must be initiated by the sender. This option should not be used until 6 days after the shipment was sent, since in rare cases the problem may just be down to delayed delivery.
Here’s how it works
Note: Unfortunately this file is only available in German.
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If you posted an item from Germany to another country and the recipient has notified you that it has not arrived, then please read on.
Please note that you can only submit search requests for shipments posted by you. If you are expecting delivery of a parcel and it gets lost in the post, the sender abroad must submit a search request to the relevant national postal service.
Please note that a search request can only be made if the lead time specified in the country information has been exceeded by more than two weeks, since in rare cases the problem may just be down to delayed delivery.
Are you missing a DHL Päckchen International with proof of delivery service? You’ll find information and the option to request an international search directly here.
Please note that search requests are not possible for regular Päckchen.
Here’s how it works
Search request for DHL Päckchen International with proof of delivery service
This is where you can directly request an international search for your DHL Päckchen International with proof of delivery service.
Notes
- Please fill out as many fields as possible, but especially those marked with a * blank.
- In the “Service” field, write “International registered letter”.
- You’ll find the drop-off date and shipment number on the stamped proof of posting certificate. For the shipment number, pleas enter the number that starts with ‘RM’.
Once you have entered all the details, please click “Send request” at the bottom. That’s it! Your search request has been documented in our system and we’ll take care of it as soon as possible. We’ll keep you updated on the next stages of the process.
Should you learn of the whereabouts of your Päckchen after you have requested a search, please let us know by calling +49 (0)1801 80 55 55 .3.9 cent per minute or part thereof from a German landline; more than 0.42 cent per minute or part thereof from a German mobile network; Monday to Friday from 8 a.m. to 6 p.m.; Saturdays from 8 a.m. to 2 p.m.
