Unfortunately this tool is only available in German.
1. What kind of shipments can I send via Packstation?
Parcels shipped via Packstation must be franked prior to shipment, and have a minimum size of 15 x 11 x 1 cm and a maximum size of 60 x 35 x 35.
To this end, you may use a DHL Paketmarke, DHL Päckchenmarke or a return sticker. Shipping labels can be purchased at a Packstation, with DHL online franking or at your nearest outlet.
Please note that only shipments transported by Deutsche Post/ DHL can be sent with Packstation. You may not send books, merchandise, large and maxi letters, express shipments, "Unfranked" shipments or shipments with the Service Transport insurance via Packstation.
2. What kind of shipments can I have delivered to a Packstation?
DHL Päckchen, Pluspäckchen, Paket, Retoure and Europack shipments
Books, articles and photo mail, Großbrief and Maxibrief items with no additional service
Express shipments without cash on delivery
Cash on delivery shipments: You can conveniently pay for cash on delivery parcels at any PACKSTATION with an EC card or GeldKarte. The maximum permissible amount for cash on delivery items delivered to a PACKSTATION is EUR 1,500. Please be aware that payments are subject to your EC card limit.
Shipments from abroad, except: cash on delivery from abroad; items subject to customs charges; items for parties handling their own customs clearance.
Please note that it is only possible to have an item delivered to a PACKSTATION if it is being transported by Deutsche Post or DHL. Shipments made via registered mail or registered items to be delivered to the addressee's letter box ("Einschreiben Einwurf") aren't permitted.
3. What is the maximum permissible size for shipments?
Shipments with a minimum size of 15 x 11 x 1 cm and a maximum size of 60 x 35 x 35 cm are suitable for PACKSTATION.
4. Will I get a receipt as proof of posting?
Yes, when you have successfully deposited a Paket (large parcel) or Päckchen (small parcels) you will receive a deposit receipt. Keep this in a safe place as it contains your customer details and important information about the parcel.
Päckchen without 'Proof of delivery' service are not registered shipments. These shipments are not monitored in shipment tracking as they do not have a shipment number. Therefore you will not receive a deposit receipt for Päckchen without 'Proof of delivery' service.
5. Why are my shipments being sent to my home address?
You do not automatically have your shipments sent to a PACKSTATION simply by registering with the service. Each time you place an order, you can choose whether you want to have the shipment sent to a PACKSTATIONor to your home address.
If you wish to have a shipment sent to a PACKSTATION, simply enter your PostNumber and the address of your preferred PACKSTATION as the delivery address.
6. Why was my shipment redirected to a post office?
This can be due to one of three reasons:
Firstly, shipments are redirected to post office branches if they are unsuitable for PACKSTATION, for instance if they are too big or too bulky.
Secondly, shipments are redirected to post office branches if the selected PACKSTATION is fully occupied.
All shipments worth EUR 1,500 or more and sent as cash on delivery will be redirected to a post office branch. Either way, you will be informed by E-mail and/ or SMS where you can collect your shipment.
7. What’s the right way to address my shipments to a Packstation?
First decide on the PACKSTATION you want your shipment to be sent to. You can determine the nearest location to you easily by using the Packstation finder.
When addressing your shipments, give your name, PostNumber and "PACKSTATION" instead of the street address and the number of the relevant PACKSTATION. Also specify the post code and town marked on the PACKSTATION.
Many Internet-based mail-order companies already provide input fields for the PostNumber and number of the PACKSTATION in their forms for deliveries to a PACKSTATION. If the company you are ordering from does not, simply enter your address as a separate delivery address.
8. Why can’t I log in on the Internet?
To log in to the "Customer login/ Change data" section, you will need your Internet password and your PostNumber (the number on your Goldcard).
If you are unable to log in, this may be due to:
Not entering your PostNumberYour PostNumber is located on your Goldcard. or entering it incorrectly.
Not entering your Internet passwordYou will find your Internet password in your documentation. or entering it incorrectly.
Not entering the CaptchaCaptcha is a mechanism aimed at ensuring certain things can only be done by humans, but not by computer programs. or entering it incorrectly.
Locked account due to incorrectly entering your Internet password three times. In such cases, you should order a new Internet password.
Please note that, for the protected customer area on our website, a security mechanism has been set up: If you enter your password incorrectly three times in succession, your access will be blocked for 24 hours. In such cases, you should order a new Internet password.
9. Can other people use my Goldcard? Is the Goldcard transferrable?
As a registered customer you are obliged to keep your password and mTAN secret. For security reasons, only you can pick up your shipments at the machine. The Goldcard is therefore not transferrable (similar to an EC card or GeldKarte).
10. Do I have to nominate a specific Packstation when registering?
No! That's because you can specify your preferred PACKSTATION every time you send or receive a new shipment, so that you don't have to order a new GoldcardYour Goldcard is your customer card. or cancel your existing one if you move house.
Register today, free of charge, at Paket.de - and you'll be able to use all of our services. Are you already registered at Paket.de or Packstation? Then simply log in on the right at Paket.de in the grey login area.
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