DHL Päckchen International

Would you like to have your DHL Päckchen International picked up?

You can arrange for your parcel to be picked up by franking with DHL Online franking.

You can also easily arrange for franked parcels to be picked up at your convenience.

• More information about the pick-up service

You can do your bit for the environment by choosing climate-friendly shipping for your DHL PÄCKCHEN.
You can request climate-friendly shipping of your parcel when you frank it with DHL Online Franking.

Find out more

*Price includes VAT

Do you want to send a PÄCKCHEN as a roll?

If you wish to send a shipment in roll format, you will require a roll service stamp.
Roll service stamps are available from Deutsche Post outlets and the DHL Shop.

If your shipment exceeds the maximum weight or dimensions, please use DHL Paket International as the basic product and then add the roll service.

What should happen to your shipment if it cannot be delivered?

Before shipping, tell us whether your shipment is to be returned if undeliverable. To do this, note the sender’s instructions on the address side of the shipment in a language readily understood in the destination country, for example:

German: Bei Unzustellbarkeit zurück an den Absender
French: En cas de non-remise renvoyer à l'expéditeur
English: If undeliverable return to sender

Simply check the desired sender's instructions on the new WELT shipping form for Paket and Päckchen items sent outside the EU.

Undeliverable parcels with no indication cannot be returned, but will be abandoned (i.e. the parcel will be auctioned or destroyed in the destination country). The sender’s instructions service is free for DHL PÄCKCHEN International.

The sender's instructions service is free for DHL Päckchen International items.

Do you want insurance, shipment tracking and signed-for delivery to the recipient for your DHL Päckchen International?

Find out more about our Proof of delivery service.

• Customs regulations
• General packaging tips
• Outlet finder
• Packstation and Paketbox finder
• Permissible content
• Permissible valuable items
• Practical packaging

NOTE: Unfortunately these files are only available in German.

** Adobe Acrobat Reader 9 needed.

If shipping to countries outside the European Union, please carefully complete customs declaration CN 22 to allow your parcel to be processed as quickly as possible by the customs authorities. Customs declaration CN 22 is a part of the WELT shipping form for Paket and Päckchen items sent outside the EU, which can be obtained at your branch. You can also download the CN 22 form as a PDF file (see below).

If the value of the content exceeds 300 Special Drawing Rights (EUR 339.41 on 01.01.2012), do not use the green customs declaration CN 22 but customs declaration CN 23. In addition to the CN 22 form, the WELT shipping form for Paket and Päckchen items sent outside the EU also contains the CN 23 customs declaration form. The shipping form can be obtained from your branch. You can also download the CN 23 form as a PDF file (see below).

The completed form must be placed in an adhesive pouch, available from your outlet, and attached to the address side of the parcel. If the form cannot be attached to the address side, it should be affixed to a different side. In this case, the top section of the green customs declaration CN 22 must also be affixed to the address side of the parcel.

NOTE: Unfortunately the files are only available in German.

DHL PÄCKCHEN is a product of Deutsche Post AG. The General Terms and Conditions of Deutsche Post Brief International apply.