DHL Päckchenmarke International

* All Set sizes except the single label are available with City Vertrieb and when ordered by phone. Sets of 3 and 10 are also available in our DHL Shop.

Do you want to send a PÄCKCHEN as a roll?

If you wish to send a shipment in roll format, you will require a roll service stamp.
Roll service stamps are available from Deutsche Post outlets and the DHL Shop.

If your shipment exceeds the maximum weight or dimensions, please use DHL Paket International as the basic product and then add the roll service.

What should happen to your shipment if it cannot be delivered?

Before shipping, tell us whether your shipment is to be returned if undeliverable. To do this, note the sender's instructions on the address side of the shipment in a language readily understood in the destination country, for example:

German: Bei Unzustellbarkeit zurück an den Absender
French: En cas de non-remise renvoyer à l'expéditeur
English: If undeliverable return to sender

Undeliverable parcels with no indication cannot be returned, but will be abandoned (i.e. the parcel will be auctioned or destroyed in the destination country). The sender's instructions service is free for DHL PÄCKCHEN International.

You can exchange accidentally spoiled DHL Päckchenmarke stamps by sending them to the following address:

DHL Paketmarken Service Team
Marienberger Strasse 230
38999 Braunschweig, Germany

We regret that no cash equivalent of the stamp value is available.

Permissible content
Permissible valuable items
Import and customs regulations
Practical packaging
General packaging tips
Packstation and Paketbox finder
Outlet finder

If shipping to countries outside the European Union, please carefully complete customs declaration CN 22 to allow your parcel to be processed as quickly as possible by the customs authorities. Customs declaration CN 22 is a part of the WELT shipping form for Paket and Päckchen items sent outside the EU, which can be obtained at your branch. You can also download the CN22 customs declaration form as a PDF file (see below).

If the value of the content of your parcel exceeds 300 Special Drawing Rights (EUR 339.41 on 01.01.2012), do not use the customs declaration CN 22 but use customs declaration CN 23 instead. In addition to the CN 22 customs declaration form, the WELT shipping form for Paket and Päckchen items sent outside the EU also contains the CN 23 customs declaration form. The shipping form can be obtained from your branch. You can also download the CN23 customs declaration form as a PDF file (see below).

The completed form must be placed in an adhesive pouch, available from your outlet, and attached to the address side of the parcel. If the form cannot be attached to the address side, it should be affixed to a different side. In this case, the top section of the customs declaration CN 22 must also be affixed to the address side of the parcel.

DHL PÄCKCHEN is a product of Deutsche Post AG. The General Terms and Conditions of Deutsche Post Brief International apply.