Global Customer Solutions - Empowering Customers

We want to be the first choice for our customers every time. Therefore, we constantly strive to make our customers more successful - helping them grow and realize their business aspirations.

Our largest global customers always expect the best. They expect us to anticipate and solve complicated supply chain challenges with the highest of quality and commitment.

Invariably, these solutions also require dedicated and personal support all day, every day, at every location.

Which is why DHL set up Global Customer Solutions - a specialist organization that works in close partnership with the group’s top 100 customers worldwide.

Established in 2004, Global Customer Solutions serves customers in every region of the world. It also acts as the single point of contact along our customers' entire supply chain - delivering anything from a letter to a 40-foot container.

Our customers are experts in key industry sectors including:

• Automotive
• Consumer Products and Services
• Engineering and Manufacturing
• Life Sciences and Healthcare
• Technology

And they expect DHL to understand their business, so they can focus on their core competencies.

Our top customers also need the flexibility to pick and choose from a wide range of supply chain options - such as express, air, ocean, freight and contract logistics.

DHL's Global Customer Solutions team continuously customizes innovative solutions that meet its customers’ needs and move their business.

We listen closely to our customers and work with them to provide high quality solutions.

Our customers' success is our success.

In DHL's role as a global trade facilitator, Global Customer Solutions represents the voice of the customer. Learn about industry best practices, and how DHL and its customers are addressing new logistics challenges.

Read our Global Customer Newsletter.

Third-Party Logistics (3PL) providers play a key role in integration, sustainability and security of the global supply chain.

Find out more about the latest Global 3PL study.

You can also read about our customer success stories by looking at our DHL press releases page.

For further details about Global Customer Solutions and its services, please visit our global website.