In addition to various technical optimizations and minor bug fixes, the new version includes the following updates:

• Ship Parcels & Goods
  • Introduction of two new submenu items: "(new) eBay Profiles" and "(new) Import eBay Transactions." For more details, see "Ship > News".
• Order (Shop)
  • Minor text adjustments to the names of menu entries in the main GKP navigation.
  • Updates to the search filters: Removal of the "Customer ID" filter; New filter options for shipping logistics system and printer type, including the associated input fields.
  • After entering the desired number of packaging units, the system now also displays the total quantity of each item. Example: Selecting 2 units with 500 labels each will now show a total of 1,000 labels.
  • Clicking on an item image now also opens the respective item's order view-just like clicking the "Order" button.
  • More compact display of material numbers in the shop view: the first and last material number are shown as a "from-to" range (e.g., 910-300-710 - 910-300-717).
• Product Overview
  • Adjusted page title.
  • Added a free-text field in the section "Change Request for Your Customer and Contract Data."
• Reports parcel & goods

  • CO2e Report: Updated the explanatory text below the page title.

In addition to general technical optimizations, the new version includes the following updates:

• Proactive Reports (old):
• A notification text now appears on all subpages indicating that the reports are gradually being moved to the new section "Proactive Reports (new)".
• Submit Inquiry Documents Retrospectively:
• When accessing the English menu item "Submit inquiry documents retrospectively," an English form is now displayed.
• Personal Inbox:
• Bug fix: After receiving a new message and opening it via the flyout menu (envelope icon at the top right of the portal), the full message is now displayed again.
• Contact Section on Homepage:
• The contact details of the responsible billing office are now only shown to users who have the "Contract Data" and/or "Invoice Center" permission.
• The width of the contact section on the homepage (after login) has been adjusted to match the width of the header.
• Contract Data Overview:
• Documents whose "Available until" date has been reached are now automatically deleted.
• Documents in the "Documents to your contracts" tab are now sorted in descending order by date (most recent document at the top).
• Bug fix: Even when a large amount of information is displayed, all data is now shown again in the detail view.

On July 17, 2025, we successfully rolled out a new version of the portal. In addition to general technical optimizations, here are the contents of the new version:

• User deactivation due to inactivity:

From now on, users will only be locked after 365 days of inactivity (without login), instead of the previous 120 days.

• Cookie settings:

From now on, cookie settings will remain intact even after a password change and user deactivation due to too many failed login attempts.

Dear customers,

On 16.06.2025, we successfully rolled out a new version of the Post & DHL Business Customer Portal. In addition to general technical optimizations, these are the contents of the new version.

• Forgot Password or Username Function:

The validity of the "forgot password link" is now 30 minutes, provided the process was initiated by the user themselves or on their behalf.

• Contact Area on the Homepage:

When using the portal in the English language version, the correct English-speaking phone number for Technical Support is now displayed.

• Personal Menu "Add new Product":

In the "Cancel Contract" tile, clicking on the "Request Cancellation" link will now open the page "Create Change Request for Your Customer and Contract Data," where the option "Terminate Contract/Contract Position" is now pre-selected in the drop-down menu.

• Order Function:
  • The displayed net price now includes a note about free shipping: "Net Price (free shipping)"
  • The catalog page now features a new field "Product Information" below the respective material description. This field will only be displayed if additional product information is available.
  • In addition to the existing filtering options (e.g., by customer ID), filtering by "Product category" is now also possible. The categories available for selection are Label, Packaging, Stickers/Info Carriers, and Other.
  • Button Labels and Links:
    • After selecting a product from the order catalog, the button "Cancel" was previously displayed on the following page at the bottom left. This button is now labeled "Continue shopping." The link for this button remains unchanged and continues to lead back to the catalog page.
    • The button "Reset" displayed on the same page is now labeled "Reset input." The link for this button also remains unchanged.
    • The button "Place in shopping cart" displayed on the same page now leads back to the catalog page, where a green success message confirms that the product has been successfully added to the cart.
    • The shopping cart page now features a new button "Continue shopping." This button appears to the left of the existing button "Add to favorites" and leads back to the catalog page.

Dear customers,

On 15.01.2025, we successfully rolled out a new version of the Post & DHL Business Customer Portal. In addition to general technical optimizations, these are the contents of the new version.

• Invoice Center: New error message if invoice archive is unavailable

Users now receive an error message in the invoice center if the invoice archive is not available.

• Automation check: Text adjustment for English navigation menu

In the English version of the GKP, the menu items in the “Mail > Check automation capability” section have been renamed.

• Integration Logos GoGreen/ GoGreen Plus:

In the tabular view of the Contract data overview page, the new logos for GoGreen/ GoGreen Plus are now displayed in the “Sustainability service” column.

Are you already familiar with our new GoGreen Plus service? GoGreen Plus is the next level of sustainable shipping: for national shipments, CO₂e emissions are reduced through additional measures in our logistics network. The reduction is achieved through additional investments in our logistics network in Germany (so-called insetting), e.g. in e-vehicles. Please speak to your sales contact person about this.

Dear customers,

On September 11, 2024, we have successfully rolled out a new version of the Post & DHL Business Customer Portal (GKP). Along with general technical optimizations, here are the updates in the Invoice Center of the portal:

Invoice Center:

• "Invoice Number / Reference" dropdown list:
  All invoice numbers contained in the information of an invoice, along with their respective references if available, are now listed in the "Invoice Number / Reference" dropdown list in the invoice overview.
• Detailed information on an invoice:
  If multiple order numbers, invoice numbers, and references are available for an invoice, they will now be displayed as related information.

• Bug fix:
  The term "Collective invoice" and an "Info-I" icon will only be displayed if there are multiple entries and multiple invoice numbers in the document information of an invoice.

Dear customers,

On 12.08.2024, we successfully rolled out a new version of the Post & DHL Business Customer Portal. In addition to general technical optimizations, these are the new features in the portal's invoice center:

• Optimization of the information displayed for a billing document in "Invoice overview" and "Archive query": for billing documents with more than one billing number as booking reference, the lowest billing number after sorting is now displayed with a note that further billing numbers are available for this billing document. In addition, the gross amount is always displayed in the "Billing /amount" column. If no gross amount is available, the net amount is displayed with the addition "(net)".
• Introduction detailed view of invoices: The information for an invoice can now contain 1 to x invoice numbers including references and 1 to x orders. For an optimized display, the detailed view for table entries already known from the contract data overview has been introduced: When the invoice overview is initially loaded, the previously known table contents are loaded; by expanding the detailed view, further information on the billing document is displayed.
• Invoice search filter extension: Activated search terms now allow you to show or hide search results that do not apply. In addition to the information displayed in the table row, the information from the detail view is now also used. As a result, several order numbers and the newly introduced time code are displayed better in the filtering for billing documents with more than one billing number.
• Optimization of selection list "Billing number / reference" invoice overview: After retrieving at least one billing document in the invoice overview, the "Billing number / reference" selection list is activated. This can be used to filter for billing numbers and references via checkbox selection. The entries in the selection list are now sorted in ascending order according to EKP, contract procedure, participation and reference.

The EKP is a 10-digit number that identifies you as one of our customers.

This EKP allows our staff to access your data directly so that we can offer you rapid and professional support and offer an answer to your enquiry.

The ID / customer ID precisely identifies a specific contractual relationship between you and our company.

Prices and the materials you can order are linked to this. This ensures that, if you were ordering shipping materials online, for example, you would get your "material basket" made up specifically for you so that you can complete your order quickly and efficiently.

The ID is also part of the shipment code, which allows you to track the progress of your shipments when you use our online tracking service.

Similar to the ID / customer ID, the invoicing number precisely identifies a specific contractual relationship between you and our company.

Prices and the materials you can order are linked to this. This ensures that, if you were ordering shipping materials online, for example, you would get your "material basket" made up specifically for you so that you can complete your order quickly and efficiently.

You will find your master data summary under "Masterdata" in your personal section (opens up automatically if you move the mouse over your user name).

Within the master data summary, you can view your master data and update it if you have the correct permissions. General information includes the company name, address and customer number. The summary also contains all of the functions that have been enabled for you.  Ongoing agreement items are also listed here.

If you have made changes to your master data, your change requests are forwarded internally in our system for actioning. If we have any queries about your requests, we'll be in touch.

Note: only your internal customer admin has the right to make changes to the master data. A standard user can only view this data.

Your personal user data can be found in the "My data" section.

In your personal section (opens up automatically when you move over your name with the mouse) you have the option to create further user data, modify it or delete it under "User administration". You can quickly create new users in just a few steps. To do this, please complete the form with all the required information. You can also assign certain rights to users and store your access data for the individual functions. You will find more information in the manual.

Note: only your internal customer administrator has the right to make changes to the master data. A standard user can only view this data.

In the Post & DHL Busienss Customer Portal are two different type of roles: customer administrator and standard user. As a customer administrator you are able to define the role of the standard users individually. Following your needs you may allocate specific rights to each user (e.g. reading of bills).

The Post & DHL Business Customer Portal offers you a variety of different functions. You can carry out your complete shipment preparation, order pickup and track your shipments, order shipping material, view your data and invoices, and much more. 

You can address an inquiry directly in the Post & DHL Business Customer Portal. Under "Track & trace" you will find the online form for inquiries on domestic and international DHL Paket and cash on delivery products.

You can address an inquiry directly in the Post & DHL Business Customer Portal. Under "Track & trace" you will find the online form for inquiries on domestic and international cash on delivery products.

• Returns with return label enclosed
• Returns with return label on collection (pick-up)
• DHL Retoure Online service offering three variations:
  • Your customer service team arranges returns for your customers
  • Your customers can book their returns online - a service that is partially integrated into your website
  • Your customers can book their returns online - integrated into your website

DHL RETOURE is an industry-specific solution for the retail sector and other customers who want to request a returns package within the context of the usual billing process in a convenient and contemporary manner. The Paketmarke is a pre-paid product. It can be used for inter-branch transfers or, individually, for returns.

Any delayed data delivery (after 6 p.m.) runs the risk of cash on delivery amounts not being transferred promptly.

The DHL Delivery Monitor is available in the section "Billing & Reports".

The DHL Delivery Monitor is available as standard to the customer admin. The right to download DHL Delivery Monitor reports can also optionally be assigned to standard users. Please contact your customer admin who can also enable this for you via the "User administration" option in their own personal section.