Yes, under certain conditions. We strongly advise you to make a record of your waybill number however, if you have the shipper's reference number, you can use our online Shipper's Reference Tracking service or contact our Customer service.
Frequently asked questions
Quick answers to common DHL Express tracking questions.
If I do not have my waybill number, is it still possible to track my shipment?
When I attempted to track my DHL shipment, I received an invalid waybill error message. Why?
There could be various reasons. The DHL Express Waybill for Time Definite shipments is normally a 10 digit numeric number (e.g. 1234567890, 2345678901), so please recheck the number and try again.
If you are unsure of the shipment type or continue to receive an error message, please contact Customer Service.
When I track my international DHL Express shipments, why do I sometimes get information for a shipment that is not going to the intended destination?
DHL periodically recycles shipment waybill numbers for operational reasons. Occasionally this results in information being in our systems at the same time for two shipments travelling under the same waybill number. DHL is working hard to eliminate these occurrences.
I have tracked a shipment and been told to contact DHL. Why is this?
This usually occurs if the information we have is insufficient to track the shipment for you. The address may be incorrect and we require clarification or some additional information may be required. The matter can be resolved very quickly by contacting Customer Service kontaktieren.
The tracking results are showing that my shipment is going to a different town or city than it was initially addressed to. Why is this?
The Pick-up and Delivery destinations shown on the DHL Express tracking results are based on the destination of the Service Station location providing that pickup and delivery. Please be assured that your shipment is being delivered to the destination provided by you when you completed the waybill for your shipment(s).
The tracking results I receive state "Sign up for notifications for this shipment." What does that mean?
For shipments that have not yet been delivered, you can sign up for email or SMS/Text message notifications to receive delivery status updates. This saves you time - you don't have to go online again to track your shipment.
I'm a DHL customer with a customer number. Is there a tracking solution I can use to keep an eye on all the shipments in my account?
Yes, DHL ProView is an Internet-based tool for making shipping transparent and for notifying customers accordingly. It was developed specially to improve the tracking and tracing of shipments for DHL Express customers with a customer number. Please try to find out on your local DHL website whether DHL ProView is available in your country. Even though the tool is not yet available worldwide, it will soon be on offer in every country of the world.