Frequently asked questions

Quick answers to common DHL Express tracking questions.

If I do not have my waybill number, is it still possible to track my shipment?

When I attempted to track my DHL shipment, I received an invalid waybill error message. Why?

When I track my international DHL Express shipments, why do I sometimes get information for a shipment that is not going to the intended destination?

I have tracked a shipment and been told to contact DHL. Why is this?

The tracking results are showing that my shipment is going to a different town or city than it was initially addressed to. Why is this?

The tracking results I receive state "Sign up for notifications for this shipment." What does that mean?

I'm a DHL customer with a customer number. Is there a tracking solution I can use to keep an eye on all the shipments in my account?