DHL Express
Service information

DHL Express
Service information

Service Bulletin Coronavirus

Updated daily

DHL Express service is still possible within the EU. Please note that due to local restrictions in some European countries service delays cannot be excluded. Please also note that shipments to public authorites and buildings as well as companies and retailers/shopping centers might not be delivered as a result of their closure. Please contact your addressee for information on local restrictions.

These are the current service restrictions in the European countries (alphabetical order):



For the import of medical equipment and personal protective equipment including masks CE certificate is mandatory. Please see here for registration.



The German government has rescinded the export ban for filter masks, gloves, protective clothing and other medical protective equipment within the European Union. This also includes shipments to EFTA countries and sovereign EU territories as well as to third countries outside of Europe.
The import of facial masks within the EU requires a letter of compliance by the manufacturer to state their production in the EU. See here for more details.



The import of facial masks requires a letter of compliance by the manufacturer to state their production in the EU. See here for more details.



Please note that import service of medical products such as filter masks and gloves is only possible for licensed importers. Find the Spanish list of all products affected here.
DHL Express cannot conduct the necessary border control process for private persons or non-licensed companies. 



Shippers need approval for the export of protective equipment, ethyl alcohol, cologne, disinfectants, hydrogen peroxide and meltblown fabric.

Due to suspended flights and potential local restrictions delays may occur in all countries of the regions where service has not been suspended.


Saudi Arabia

Import of masks need registration and approval by Saudi Product Safety Programme (SALEEM). Masks falling under HS code 63/07/90/97 will require importer to have Conformity Certificate SABER registration for clearance. All other types of Masks i.e: N95 Respiratory, Surgical, Reusable, Paper and all other types of masks will require SFDA (Saudi Food and Drug Authority) approval and registration for clearance.

Due to suspended flights and potential local restrictions delays may occur in all countries of the regions where service has not been suspended.



Export of products related to Covid-19 like masks, goggles, gloves, hospital beds and ventilators has been prohibited.



The importation of over the counter (OTC) and prescription medicines is strictly controlled and must include precise description. The importation of OTC (non-prescription) medication by individuals (B2C/C2C) is prohibited. For PPE medical supplies like masks and gloves the manufacturer name and address and the fabric details are needed.

Due to suspended flights and potential local restrictions delays may occur in all countries of the regions where service has not been suspended.



Export of personal protective equipment such as masks, gloves and hand sanitizer can only be shipped for personal use or to relatives or for humanitarian organisations or by an Australian manufacturer or a person whose business exported them and is registered for Australian Goods and Services Tax and has an Australian Business Number.



Please note that for COVID-19 related medical goods including test kits, face masks, gloves, disinfectant, infrared thermometer and ventilator shippers need additional documents for export customs declaration. Self-declaration and copy of medical device registration certificate or screen shot of registration information from China FDA (Food & Drug Administration) website is needed. More information here. Moreover, medical goods have to meet national quality standards and customs will impose quality inspection. Chinese suppliers must ensure that medical goods they provide are approved by China FDA. For medical device not registered in China FDA exporter needs to check if the manufacturer is in the MOFCOM medical device white list. If in the white list, shipment can be accepted. Chinese exporter needs to provide "Export declaration of medical supplies".
There is no impact for shipments from private individual to private individual with a value limit of RMB 1000. All medical goods shipped B2B or B2C must provide the following documents in addition to standard shipping paperwork: copy of company statement for the export of medical material, registration form of medical devices manufacturing, screenshot from China FDA website for registered manufacturer/product and quality assurance tag for the product by the manufacturer. Couriers will verify contents and full paperwork at pick-up.
For non-medical face masks exporter need to check if the manufacturer is in Chinese SAMR enterprise black list. Shipments cannot be accepted if on the black list. Exporter needs to ensure manufacturer is in the MOFCOM face mask white list. The Chinese exporter and the importer need to sign a joint declaration as supporting document for the export customs declaration.


East Timor

Import service has been re-established with a maximum weight of 50 kg per piece and a maximum size of 300 (L) X 100 (W) X 100 (H) cm per piece.



Government has extended the lock down of the whole country until April 30. Guidelines for business operations are being released by state and city administration depending on the gravity of the pandemic. Serviceability of postcodes can be checked in the DHL Capacity Tool  or MyDHL+. Outside of the available post codes services stay suspended until further notice. Deliveries for customers not operating or inaccessible during lockdown might face delay and will be processed for delivery only after the lockdown.



Export of face/surgical masks has been prohibited until further notice.



Government has locked down some regions and cities in different levels. Service is generally possible with the exception of these areas. Pick-ups and deliveries in these regions will take place after the lock down.


Sri Lanka

The government has imposed curfew for several cities until further notice. In these cities pick-ups and deliveries are available for registered customers only. Other shipments will remain in service centers until they can be delivered.



Shippers need permission from the Ministry of Economic Affairs for the export of face/surgical masks. This does not apply to paper masks. Textile masks without filters can be exported with an affidavit letter.



Export of medical/surgical masks must get approval from Department of Internal Trade, Ministry of Commerce first and the permit needs to be provided for shipping.
Import of medical equipment such as masks, thermometer, goggles, antibacterial hand gel, diagnostic kit for 2019-Novel Coronavirus require a licence from FDA (Food & Drug Administration). Personal registration with Thai Customs Department is mandatory.
For personal use purposes, an affidavit letter to explain that the items are not for commercial use is required. Allowed are surgical/disposable masks for 6 month (180 pieces/person) and 2 thermometer.



An import licence is needed for importation of medicines/drugs into Vietnam regardless of the quantity or purpose. Individuals cannot import medicine for trading purposes.

Overview possible changes transit times