dummy

DHL Express
Service information
Coronavirus

DHL Express
Service information
Coronavirus

Service Bulletin Coronavirus

March 30, 2020, 14h30 CET

DHL Express service is still possible within the EU. Please note that due to local restrictions in some European countries service delays cannot be excluded. Please also note that shipments to public authorites and buildings as well as companies and retailers/shopping centers might not be delivered as a result of their closure. Please contact your addressee for information on local restrictions.

These are the current service restrictions in the European countries (alphabetical order):

 

Austria

As a result of local restrictions pick-up and delivery in the following post code areas has been suspended until further notice:
Region Innsbruck:
6450 Sölden, 6452 Hochsölden, 6456 Obergurgl, Hochgurgl, 6458 Vent, 6553 See, Paznaun, 6555 Kappl, 6561 Ischgl, 6562 Mathon, 6563 Galtür, 6580 St. Anton am Arlberg, St. Christoph
Region Kufstein: 9844 Heiligenblut
Region Salzburg: 5542 Flachau, 5611 Großarl, 5612 Hüttschlag, 5630 Bad Hofgastein, 5632 Dorfgastein, 5640 Bad Gastein, 5645 Böckstein
Region Vorarlberg: 6710 Nenzing, 6710 Beschling, 6762 Stuben, 6763 Zürs, 6764 Lech, 6767 Warth, 6888 Schröcken

 

Czechia

The service has been re-established all over Czech republic.

 

France

Service in Mülhausen including Colmar has been re-established. In the region of Metz service takes place in the main cities only. Partial service in the region of Marseille.

 

Greenland

Currently no service as a result of suspended flights.

 

Germany

Service delays of international dutiable shipments to Germany. The main reason is the leaping increase of import volumes from Asia. Service has been suspended due to quarantine for 06917 Jessen and Schweiniz April 10. There are no pickups and deliveries available.

 

Italy

The service has been re-established almost all over Italy. However, due to increased shipment volumes service delays occur.
As a result of local decisions service in and out the following cities has been currently suspended:
Nerola 00017, Rogliano 87054 , Santo Stefano di Rogliano 87054, Cutro 88842, Auletta 84031,  Salemi 91018, Villafrati 90030, Agra 94011

 

Norway

Service delays due to suspended flights and alternative routing. Also delays in pick-up and delivery.

 

Portugal

The import of precious metals has been suspended as long as the state of emergency lasts. Shipments with precious metals will be returned to sender.
Shipments to Madeira and Azores are limited to 45 kg and 70 cm height, pallets are not accepted. Dangerous goods and dry ice with restrictions only. Local authorities have locked down the city of Ovar (district Aveiro). Therefore pick-up and deliveries have been suspended unitl further notice in the following post code areas: 3880-XXX to 3885-XXX

 

Romania

Export of medicines or materials/sanitary devices is no longer allowed due to regulations by the Ministry of Health.

 

Russia

Only medical companies are allowed to import medical masks and need to be registered by the Russian Ministry of Health. The import of samples of masks is allowed for testing and for state registration. Otherwise shipments will be returned to origin. Government has announced week March 30 to April 3 a non-working period. Shipments which cannot be delivered due to this will be scanned accordingly.

 

Spain

Due to flight cancellations service to Cuba has been suspended.
Please note that import service of medical products such as filter masks and gloves is only possible for licensed importers. Find the Spanish list of all products affected here.
DHL Express cannot conduct the necessary border control process for private persons or non-licensed companies. 

 

Turkey

Saturday pick-ups have been suspended until further notice. Service delays due to cancelled flights and alternative routing. Shippers need approval for the export of protective equipment, ethyl alcohol, cologne, disinfectants, hydrogen peroxide and meltblown fabric. In Northern service has been suspended.

Due to suspended flights and alternative routing service delays may occur in all countries of the regions where service has not been suspended.

 

Comoros, Guinea-Bissau, Mauritius, Mayotte, Sao Tome and Principe, Seychelles, Somalia, Somaliland

Currently no service as a result of suspended flights and closed borders.

 

Afghanistan, Iraq, Madagascar, Rwanda

No pick-up and delivery services.

 

Libya

Service to Libya has been re-established but there is still no service from Libya.

 

South Africa

Government has declared a nationwide lockdown until April 15. Only essential goods and services may be transported, delivered and picked-up. These are among others food, cleaning and hygiene products as well as medical products. Please see here for the document with the list of regulations. Shipments not covered by the above will be stored until restrictions are lifted.

 

Egypt

Transit delays due to curfew restrictions and different routing. Moreover no PM pick-ups, no Pre 9:00 delivery and no Run B deliveries.

Brazil

Service delays due to suspended flights and alternative routing.

 

Cayman Islands

Government has implemented a curfew for all three islands until March 28. Only transportation/shipping of food and medical supplies is allowed during this period.

 

Cuba

Currently no service due to suspended flights.

 

St. Eustatius

Currently no service as a result of suspended flights.

 

Trinidad & Tobago

Shipments worth over 3000.00 USD must have an invoice with value and invoice number for clearance until June 30. Pro-forma invoices will not be accepted.

 

Venezuela

Venezuelan government has declared state of emergency. Therefore all inbound services are currently suspended until further notice.

Azerbaijan

The week March 30 until April 3 has been officially declared a non-working period in Azerbaijan and all operations have to be closed.

 

Bangladesh

Bangladesh Customs has temporarily suspended clearance of all inbound international shipments (WPX) except Coronavirus related supplies until April 4. Shipments (except exempted) that already arrived or are in transit will be on hold at Dhaka gateway till Customs resume regular activity.

 

China

Shipping to China is still generally possible with DHL Express. Commissioning of pick-ups in China is partially possible. Service to the province of Hubei with capital Wuhan (WUH) is still suspended until further notice.

 

East Timor

Currently no service due to suspended flights.

 

Georgia

Service delays due to suspended flights and alternative routing.

 

India

The Government has locked down the whole country until April 14. DHL Express has suspended the service accordingly.

 

Indonesia

Export of face/surgical masks has been prohibited until further notice. More details will follow. Currently service delays in/out Timika and Jayapura due to suspended flights.

 

Kazakhstan

Service delays due to suspended flights and alternative routing.

 

Kyrgyzstan

Service delays due to suspended flights and alternative routing. Moreover delays in pick-ups and deliveries in Bishkek due to curfew.

 

Nepal

The Government has locked down the whole country. Therefore DHL Express services have been suspended until further notice.

 

Pakistan

Government has locked down the whole country. DHL Express has been allowed to operate as an essential service provider in a few cities with skeletal staff and is offering very limited PUD to selective customers based on requests raised via customer service.

 

Philippines

The Government has locked down the following provinces: Quezon, Tondo, Espana, Caloocan, Mandaluyong, Cainta and Taytay. Therefore pick-up and delivery services have been suspended until further notice.

 

Sri Lanka

Government has re-introduced the curfew which is now indefintiely. Until the end of the curfew service has been restricted to banks only.

 

Taiwan

Shippers need permission from the Ministry of Economic Affairs for the export of face/surgical masks in the period until April 30. This does not apply to paper masks.
Shippers also need permission for the export of infrared thermometers until March 31.
Textile masks without filters can be exported with an affidavit letter.
More details and the affidavit letter can be found here.

 

Turkmenistan

Service delays due to suspended flights and alternative routing.

 

Uzbekistan

Service delays due to suspended flights and alternative routing.

Overview possible changes transit times