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DHL Express
Service information
Coronavirus

DHL Express
Service information
Coronavirus

Service Bulletin Coronavirus

Updated daily

The situation in Europe is calming down step by step. Local restrictions are gradually being lifted so that express shipments can be delivered within one working day in almost all regions in Europe.

Please note, however, that public authorities as well as companies and retail/shopping centres may have changed their opening hours and your shipments may not be delivered as a result. Please ask your recipient for information about local conditions.

These are the current service restrictions in the European countries (alphabetical order):

 

Croatia

For the import of medical equipment and personal protective equipment including masks CE certificate is mandatory. Please see here for registration.

 

France

Please note that the import of facial masks requires a letter of compliance by the manufacturer to state their production in the EU. See here for more details.

 

Germany

The German government has rescinded the export ban for filter masks, gloves, protective clothing and other medical protective equipment within the European Union. This also includes shipments to EFTA countries and sovereign EU territories as well as to third countries outside of Europe. For more information please see here in the Bundesanzeiger.
The import of facial masks within the EU requires a letter of compliance by the manufacturer to state their production in the EU. See here for more details.

 

Portugal

The import of facial masks requires a letter of compliance by the manufacturer to state their production in the EU. See here for more details.

 

Romania

Export of medicines or materials/sanitary devices is no longer allowed due to regulations by the Ministry of Health.

 

Russia

Export ban for protective medical goods like masks, disinfection and gloves until September 30. Only medical companies are allowed to import medical masks and need to be registered by the Russian Ministry of Health. The import of samples of masks is allowed for testing and for state registration. Otherwise shipments will be returned to origin.

 

Spain

Please note that import service of medical products such as filter masks and gloves is only possible for licensed importers. Find the Spanish list of all products affected here.
DHL Express cannot conduct the necessary border control process for private persons or non-licensed companies. 

 

Turkey

Saturday pick-ups have been suspended until further notice. Shippers need approval for the export of protective equipment, ethyl alcohol, cologne, disinfectants, hydrogen peroxide and meltblown fabric. In Northern service has been suspended.

Due to suspended flights and potential local restrictions delays may occur in all countries of the regions where service has not been suspended.

 

Saudi Arabia

Import of masks need registration and approval by Saudi Product Safety Programme (SALEEM). Masks falling under HS code 63/07/90/97 will require importer to have Conformity Certificate SABER registration for clearance. All other types of Masks i.e: N95 Respiratory, Surgical, Reusable, Paper and all other types of masks will require SFDA (Saudi Food and Drug Authority) approval and registration for clearance.

Due to suspended flights and potential local restrictions delays may occur in all countries of the regions where service has not been suspended.

 

Brazil

Export of products related to Covid-19 like masks, goggles, gloves, hospital beds and ventilators has been prohibited.

 

Cuba

Currently no service due to suspended flights.

 

USA

The importation of over the counter (OTC) and prescription medicines is strictly controlled and must include precise description. The importation of OTC (non-prescription) medication by individuals (B2C/C2C) is prohibited. For PPE medical supplies like masks and gloves the manufacturer name and address and the fabric details are needed.

Due to suspended flights and potential local restrictions delays may occur in all countries of the regions where service has not been suspended.

 

Australia

Due to recent COVID-19 developments in the state of Victoria with capital Melbourne DHL Express Customer Receptions at Service Centers in Victoria will be temporarily closed until further notice for all customer pickups and drop-offs. During this time, DHL Express remains operational with pickup and delivery services.
Export of personal protective equipment such as masks, gloves and hand sanitizer can only be shipped for personal use or to relatives or for humanitarian organisations or by an Australian manufacturer or a person whose business exported them and is registered for Australian Goods and Services Tax and has an Australian Business Number.

 

China

Please note that for COVID-19 related medical goods including test kits, face masks, gloves, disinfectant, infrared thermometer and ventilator shippers need additional documents for export customs declaration. Self-declaration and copy of medical device registration certificate or screen shot of registration information from China FDA (Food & Drug Administration) website is needed. More information here. Moreover, medical goods have to meet national quality standards and customs will impose quality inspection. Chinese suppliers must ensure that medical goods they provide are approved by China FDA. For medical device not registered in China FDA exporter needs to check if the manufacturer is in the MOFCOM medical device white list. If in the white list, shipment can be accepted. Chinese exporter needs to provide "Export declaration of medical supplies".
There is no impact for shipments from private individual to private individual with a value limit of RMB 1000. All medical goods shipped B2B or B2C must provide the following documents in addition to standard shipping paperwork: copy of company statement for the export of medical material, registration form of medical devices manufacturing, screenshot from China FDA website for registered manufacturer/product and quality assurance tag for the product by the manufacturer. Couriers will verify contents and full paperwork at pick-up.
For non-medical face masks exporter need to check if the manufacturer is in Chinese SAMR enterprise black list. Shipments cannot be accepted if on the black list. Exporter needs to ensure manufacturer is in the MOFCOM face mask white list. The Chinese exporter and the importer need to sign a joint declaration as supporting document for the export customs declaration. The Chinese exporter can send an e-mail with shipping documents for medical goods to DHL China in a pre-check process. After successful evaluation the Chinese customer will get a QR code which courier can scan at pick-up.

 

East Timor

Resumed services with limitations. Maximum weight per shipment 70 kg, 32 kg maximum weight per piece and maximum dimensions 80x80x80 cm.

 

India

Government has extended the lock down of the whole country until October 31. Guidelines for business operations are being released by state and city administration depending on the gravity of the pandemic. Currently DHL India serves over 7000 post codes for different customers who are operational as per applicable government guidelines. Global bookings for these post codes into India are possible. The services will also be available for Diplomatic Mail. Services outside these post codes stay suspended until further notice. Deliveries for customers not operating or inaccessible during lockdown might face delay and will be processed for delivery only after the lockdown.

 

Indonesia

Export of face/surgical masks has been prohibited until further notice.

 

Philippines

Government has locked down some regions and cities in different levels until October 31. Service is generally possible with the exception of some areas. Pick-ups and deliveries in these regions will take place after the lock down.

 

Sri Lanka

The government has imposed curfew for the cities VEYANGODA, MINUWANGODA, BEMULLA, DIVULAPITIYA, GAMPAHA, DOMPE, PUGODA, GANEMULLA, NITTAMBUWA, MIRIGAMA, PALLEWELA,YAKKALA, JA-ELA, SEEDUWA until further notice. Therefore pick-up and deliveries in these cities have been suspended. Shipments will remain in service centers until they can be delivered.

 

Taiwan

Shippers need permission from the Ministry of Economic Affairs for the export of face/surgical masks. This does not apply to paper masks.
Textile masks without filters can be exported with an affidavit letter.
More details and the affidavit letter can be found here.
Taiwan citizens may send up to 30 face/surgical masks every two months to family member abroad (relatives by blood within 2 generations). Exporter needs to register online to get the export permit number prior send out masks. More details here.

 

Thailand

Export of medical/surgical masks must get approval from Department of Internal Trade, Ministry of Commerce first and the permit needs to be provided for shipping.
Import of medical equipment such as masks, thermometer, goggles, antibacterial hand gel, diagnostic kit for 2019-Novel Coronavirus require a licence from FDA (Food & Drug Administration). Personal registration with Thai Customs Department is mandatory.
For personal use purposes, an affidavit letter to explain that the items are not for commercial use is required. Allowed are surgical/disposable masks for 6 month (180 pieces/person) and 2 thermometer.

 

Vietnam

An import licence is needed for importation of medicines/drugs into Vietnam regardless of the quantity or purpose. Individuals cannot import medicine for trading purposes.

Overview possible changes transit times