For further information about our products and how to use them, please get in touch with our dedicated customer service team at GKSPaket[at]deutschepost.de or by calling +49 (0)228 286 098 00.

Shipping materials cannot be ordered online without an Internet connection.

If you have no access due to network problems and you need to order materials urgently, please contact our customer service team at GKSPaket[at]deutschepost.de or by calling +49 (0)228 286 098 00.

• Internet Explorer version 8 or later
• Mozilla Firefox version 3.6 or later
• Google Chrome version 7 or later

You cannot use the "Back" button on your browser when ordering shipping materials online. Please use the navigation functions provided by the buttons on the ordering screen.

It may be that your browser has blocked the display of pop-ups. Check your browser to ensure that the blocking of pop-ups is disabled.

Please be aware that the zoom function of your browser can distort the display of the individual pages and cause line breaks to be moved.

To activate your access data for online shipping material ordering, please get in touch with your sales contact or our customer service team at GKSPaket[at]deutschepost.de or call +49 (0)228 286 098 00.

Personal settings for the shipping logistics system and the printer type need to be updated so that this data can be used to ensure a pre-selection of materials that you can use.

This makes the ordering process simpler, more transparent and faster.

Yes, you can modify your settings at any time in the right-hand area of the screen under "Settings" by using the <Change> button.

You can change your e-mail address under the "Manage" menu item.

Material search

You can search directly for specific materials in the right-hand work area. Either enter the material number or parts of it, or a material name, or part of a material name, such as "stamp".

You will then be shown all of the materials that contain the search term you have entered anywhere, such as the material number / name. You can then have "More information" displayed about the material or switch directly to the order form using the <Order> button.

Left-hand work area on the main page

If you wish to get an overview of all the materials you can order, you can display the selectable materials in the left-hand work area based on "National" and "International" and then, depending on your membership, in individual "groups".

• National: Materials that you require for shipments within Germany.
• International: Materials that you require for international shipments.

You can then display information about the materials or call up the order form from the displayed list.

To make ordering as easy and quick for you as possible, you will only be offered materials for services that are currently contractually agreed with you.

The reasons why you cannot find the material you are looking for may be any of the following:

• You do not have a service agreement which includes that material.
• In the left-hand work area, you have searched in the wrong material group - try the search again in the right-hand work area using the material number or material name.
• It may be that the material has been discontinued since your last order. A substitute material has been provided instead. In this instance, please use the substitute material shown.

A material number is printed on ALL of the materials you can order. The material number is made up of a line of numbers and dashes, based on the following:

XXX-XXX-XXX ("X" stands for a number between "1" and "9")

No, since the search works even without the use of wildcards.

Enter the search term or part of it, e.g. "stamp". You will then be shown all the materials that contain the combination of letters spelling "stamp" anywhere in the material name. The entries are not case-sensitive.

• A standard order is an order that you can create and which contains materials that you require at regular intervals and always in the same quantity and/or with the same sender or recipient label.
  Next time you order, you can simply use this standard order and you do not need to recompile your basket every time from scratch.
  You can save your standard orders under a name you specify so that the name immediately indicates which "set" it refers to.
• In order to create a standard order, first place the materials you want in a "basket". If you have combinations of materials in your basket which you required on a regular basis in the configuration you have specified, you can store this using the <Save as standard order> button.
  Once you have pressed the button, enter a name for your "set" (e.g. "Address labels / Quarterly order") and save it.
  You can also overwrite existing "sets" with a new selection of materials. In this case, a security prompt asks you if you really do want to overwrite the set you have selected.
• To delete a standard order, select the <Standard orders> item in the right-hand work area on the main page. This gives you a list of the standard orders you have created.
  You can then delete the selected "sets" by marking the checkbox and clicking the <Delete> button. For security reasons, you will be prompted to confirm whether you really wish to delete the set.

There is no limit for standard orders. To maintain clarity you should avoid to many "sets".

It is not possible to change the name directly.

If you nevertheless wish to change the name, move the standard order you wish to change the name of into the basket. Save this "basket" using the <Save as standard order> button and give it a new name.

Please do not forget to delete the standard order you no longer require.

Yes - you can add more material to a standard order you have already created.

Move the standard order you wish to alter the contents of to the basket. Add the other materials you wish to purchase using the ordering functions.

Then save this "basket" using the <Save as standard order> button. In the list of standard orders that appears, select the one you wish to alter and press the <Save as standard order> button. For security reasons, you will be prompted to confirm that you actually wish to overwrite the "set" you have selected.

Only materials can be transferred for which a contractual agreement has been signed or which have not been removed from the material portfolio since the last time you ordered them. Please check:

• Has my service agreement changed or has it terminated since the standard order was created?
• It may be that the material has been discontinued since your last order. A substitute material has been provided instead. Please use this.

We do not offer a direct copy function.

Please select the <Meine letzten Bestellungen> (My last orders) item on the right- hand side of the main page. You are shown a list of the last orders created. If you would like to make the order again in the same way, click on the <in den Warenkorb legen> (Add to shopping cart) button after selecting it with the checkbox.

By marking the respective checkboxes, you can also transfer several orders (and therefore the materials contained within) to the shopping cart.

You are able to cancel your order and individual order items free of charge in the "Orders overview" view. However, a cancellation is only possible free of charge until we have handed over your order to our shipping department.

After that, cancellations are only possible for a fee via the business customer service. Please enter your customer number (EKP), the order number and the reason for cancellation.You can cancel your ordered shipping materials (subject to a charge) up to 14 days after ordering.

A sender / recipient stamp serves to "personalise" your shipping labels, for instance.

With a sender stamp, your customer can identify you as the sender of the received shipment. This makes shipping preparation easier if you send parcels on a regular basis.

With the recipient stamp, you can have your address labels pre-stamped with a defined shipping address to which the shipment is to be sent. This makes shipping preparation easier if you send parcels to specific recipients on a regular basis.

For legal reasons, it is not possible to change the sender and recipient stamp. The sender stamp / recipient stamp must bear the designation under commercial law of the company that is also party to the agreed contract. Addresses other than this may not be used.

This also provides an element of security for you so that these materials cannot be misused by third parties.

For legal reasons, the use of a sender or recipient stamp is mandatory for certain materials.

This also provides an element of security for you so that these materials cannot be misused by third parties.

Clicking the <Change> button takes you back to the ordering mask. Here, you can alter the quantity, invoicing number, customer ID and all stamps as you wish. To do this, first click on the <Reset> button and then modify your order.

The delivery unit is the minimum unit (piece, block, labels, etc.) that must be ordered. You can order multiples of the delivery unit, but never fractions of a delivery unit; e.g. if the delivery unit is "500" pieces, then you can order 500, 1000, 1500 pieces etc., but not 750.

We send your order to printshops.

For production technology reasons, they have specifications as regards from which volume production / printing of material can take place. The minimum order quantities for each material are based on this.

Yes - you can send your order to a Packstation.

To do this, when updating the delivery address, enter "Packstation" in the <Street> line. In the <Building number> field, please enter the number of the Packstation.

You can find the prices in the price list or by retrieving the corresponding PDF-documents, that you can find under the "more information" for each shipping material. There are new prices and a new pricelist for shipping material valid from October 1, 2018. The new prices include all shipping costs. There are no additional charges for shipping from October 1, 2018. Please inform yourself about the new prices before the next order.

Unfortunately, this function is not yet available in the Post & DHL Business Customer Portal. We are working on a solution so that  in future you could see all the details of your orders as well.

No, the shopping cart cannot be saved. But you have the possibility to save it as a standard order.

If you have material combinations in your shopping cart, you can save them by using the button "save as a standard order". To do that, assign a name for the Set (e.g. address label / quarterly order) after pressing the button and save it.

You can also overwrite existing sets with the new selection. For security reasons you will be asked again whether or not the selected set should be overwritten.

Yes. An unfinished shopping cart (no order executed / not saved as a standard order) will be deleted when you log out. Before you log out, you will receive a warning that there are pending orders in the shopping cart that haven't been ordered yet and that they will be deleted if you log out now.

If you require order confirmation for an order, select the item <Previous orders> in the right-hand work area on the main page. You will then be given an overview of the orders you have made in chronologically descending order (most recent order at the top).

By marking just one order using the checkbox and actuating the <Order confirmation> button, you can have the order confirmation displayed.

You CANNOT mark several orders to produce just one order confirmation.

You can display order confirmations for individual orders. For this, mark the check box next to the respective order and select the <Bestellbestätigung> (Order confirmation) button.

The order confirmation is displayed as a pdf document. You can then either print via the standard functions or save as a file on your computer.

The following statuses are used:

Please check using the shipment number for the delivery that was sent to you using Track&Trace shipment tracking to see the delivery's current status.

The "Shipment number" field specifies the number with which the Paket shipment is being sent to you by the commissioned printshop. This number allows you to track the progress of the shipment - i.e. the order being sent to you - via the online tracking service.

If the field does not contain a shipment number, but the status says "partially delivered / delivered", then your order is not being sent to you as a Paket in view of its volume.

Your order will in this case be sent via our BRIEF division (for small-volume shipments) or by a freight company (large-volume shipments).

You are able to cancel your order as well as individual order items free of charge in the "Orders overview" view. However, a cancellation is only possible free of charge before your order has been handed over to the shipping department. After that, cancellations are only possible via the business customer service and not free of charge. Please state your customer number (EKP), the order number and the reason for cancellation. You can cancel your ordered shipping materials up to 14 days after ordering (subject to a charge). A cancellation of overly ordered parcel stamps after the start of production is only possible against payment of the production costs incurred by DHL (30 EUR per 1.000 parcel stamps).

After successful cancellation via the business customer service, please send the shipping materials back to us. You will find the address for the return shipment on your delivery note. For this purpose, please print out a label via your shipping logistics system and return the shipping material. Please also include the delivery note. We will only refund the cost of the shipping material if it is unopened and in its original packaging.

In order to provide you the shipping material as soon as possible, all orders will be forwarded to the manufacturer and the dispatcher of the shipping materials on the daily basis. This is to guarantee that there are no delays. Therefore, free cancellation is only possible until 6 pm  on the day the order was placed.

In case of a cancellation after 6 pm on the day of order, we will refund you the costs of the shipping material if it's unopened and in its original packaging. The costs of return will be borne by you.

If you have received shipping material you did not order or that is faulty, please also contact the business customer service and make a complaint about this order. Please state your customer number (EKP), the order number and the reason for the complaint. We will refund the full price of the shipping material if it was delivered incorrectly or is faulty.