Quality, in logistics, is about having no errors in shipments, low product damage, on-time orders, high productivity, excellent alignment with customer requirements, and full regulatory compliance. With DHL, it's also about finding ways to constantly move the bar higher.
You can't achieve quality if you don't know what it truly means to your customer. So we begin by studying your service expectations, business objectives, and regulatory requirements. Then we implement our Quality Management System, which provides clear direction for your workforce.
Based on ISO 9001 principles, our system emphasizes customer focus, associate involvement, and continual improvement. Each site completes a monthly scorecard. The results are reviewed by senior management to identify successes and opportunities for improvement.
We provide structure and mechanisms that establish predictable and compliant performance
Training tools and documentation provide clear direction to your associates
We advocate and demand quality for our customers as well as our own business
With a quality program in place, you will meet or exceed customer expectations, performance objectives, and comply with all relevant statutory and regulatory requirements
We hold active certifications for standards such as ISO 9001, TS 16949, ISO 14001, ISO 13485 and others. The robustness and flexibility of the quality management system provides the structure to achieve compliance with most regulatory and standards agency requirements.
DHL is the world's number one contract logistics provider. We have a major presence in all regions of the world.
International expertise across industry sectors
A commitment to deliver consistently excellent operations in every geography
Common processes for project management and continuous improvement.