Your shipment has not arrived at the recipient yet? You have the possibility to file an investigation, if a shipment that was send to a EU-country has not been delivered within one week. For shipments that have been sent outside the EU, you have the possibility to file an investigation after two weeks.
A cash on delivery amount has not been remitted to your bank account, even though the shipment has already been delivered? Please fill in the following investigation form in order to initiate an investigation.