Individual Collection Order

With the individual collection order service your items are conveniently picked up at your desired address, anywhere in Germany. Just order the pick-up online or through our DHL Customer Service.

Your benefits

  • Day-definite pick-up Monday till Saturday: Commissioning of the collection by 10:00 p.m for the following day
  • Flexibility: flexible placing of order and order management up to 30 calender days in advance
  • Bookable with label printing: the DHL deliverer brings the label along when collecting the items
  • High degree of transparency through complete documentation of the order status
  • Various ways to order: order the pick-up online in the DHL Business Customer Portal or by telephone, fax, or e-mail via the DHL customer Service

Arrange pick-up online

Arrange pick-up online

The individual collection order service is arranged automatically, free of charge, when you conclude a business customer agreement. As a business customer, you can place your request for individual parcel pick-ups conveniently online, by telephone or by remote data transfer.


Order now


By telephone: +49 (0) 228 286 098 - 20*
BY E-mail: Abholportal[at]


*Important notice: customers abroad need to dial 0049 or +49 in order to get in touch with DHL customer service.

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