Parcel Recall

With the parcel recall service you can stop your parcel even after it has been handed over to DHL, e.g. if you suspect payment default or if the order is cancelled at short notice.

Your benefits

  • In the event of suspicion of mail order fraud: Recall your parcel to avoid the loss of your merchandise if you suspect your customer will default on payment or if your customer's credit rating is poor.
  • Flexible response to changes in customer requests: If your customer has cancelled his order, you can prevent the delivery of the merchandise.