With DHL you can not only safely send parcels and packages nationally and internationally, but if you wish, we can also pick up your shipments from your company address or any other address you specify.

The benefits for you



  • Pick-up across Germany
  • The pick-up service is free for four shipments or more per basket.Online Frankierung
  • Ideal for shipping of large items and baggage.

At a glance

EUR 3.00 (incl. VAT)
Pick-up within fixed time
EUR 6.00 (incl. VAT)
Pick-up times The shipment will be picked up on working days (Monday - Saturday) as part of the delivery.
The shipment will be picked up on working days (Monday - Saturday) optional between 8 a.m. and 1 p.m. or 12 p.m. and 5 p.m.


Request a pick-up

  • With DHL online franking, you can frank and pay for parcels online. If you wish, you can also arrange a pick-up
  • At www.dhl.de/abholauftrag, you can request a pick-up for your pre-franked Paket shipments
  • Simple requests using DHL pick-up sets purchased in advance from the DHL Shop or by telephone (+49 (0)228 286 098 - 00*)


*Important notice: customers abroad need to dial 0049 or +49 in order to get in touch with DHL customer service.

How can I have my shipment picked up?

When will my shipment be picked up?

How can I cancel a pick-up request?

What happens if I am not at home when a DHL employee calls to pick up or deliver an item?