DHL Paket - Pick-up Service

With DHL you can not only safely send parcels and packages, but if you wish, we can also pick up your shipments from any address you specify.

The benefit for you



  • Free pick-up for four items or more
  • Save up to EUR 2 with online franking
  • On request the postal employee will bring the shipping label along
  • Pay by POSTPAY, credit card, debit, PayPal or Giropay
  • With the stamp service, the postal employee will, upon request, bring shipping labels
  • Pick-up from your preferred location if you are frequently not at home

At a glance

  Pick-up online
EUR 3.00 (incl. VAT)
Pick-up online within fixed time
EUR 6.00 (incl. VAT)
Pick-up times The shipment will be picked up on working days (Monday - Saturday) as part of the delivery.
The shipment will be picked up on working days (Monday - Saturday) optional between 8 a.m. and 1 p.m. or 12 p.m. and 5 p.m.


Request a pick-up

  • With DHL online franking, you can frank and pay for parcels online. If you wish, you can also arrange a pick-up
  • At, you can request a pick-up for your pre-franked Paket shipments
  • Simple requests using DHL pick-up sets purchased in advance from the DHL Shop or by telephone (+49 (0)228 4333112*)

How can I have my shipment picked up?

When will my shipment be picked up?

How can I cancel a pick-up request?

What happens if I am not at home when a DHL employee calls to pick up or deliver an item?

*Important notice: customers abroad need to dial 0049 or +49 in order to get in touch with DHL customer service.