- Please make sure that you comply with the specific import and customs regulations of the destination country.
- For shipments to countries outside the EU, always attach a carefully completed customs declaration (CN23 or CN22) to the item.
- Check whether you also need to complete an export declaration.
Customs and export information
When you send parcels outside the European Union, various regulations apply which we have summarised for you.
Parcel shipping within the EU
When sending international items with DHL (DHL Paket international, DHL Päckchen international, DHL Europaket) to countries within the European Union (EU), a customs declaration is not required.
You can download a list of EU countries and territories here.
Parcel shipping outside the EU
When sending international parcels (DHL Paket international, DHL Päckchen international) to countries outside the EU, a fully completed customs declaration (CN23 or CN22) is required. This must always include information on the content’s value, even for gifts.
The information on the customs declaration helps the customs authorities to determine the (country-specific) customs duties and import taxes that must be paid by the recipient. In some cases, customs handling and/or customs processing fees may also be levied.
In certain cases, you may need an export declaration in addition to the customs declaration.
for sending private parcels
To send DHL PAKET items, please use the customs declaration CN 23, which is included in the Paketschein International, available from your local outlet. The customs declaration must be placed in an adhesive pouch available from the outlet and attached to the address side of the parcel.
To send DHL PÄCKCHEN items, please use the customs declaration CN 22, which is included in the Päckchenschein WELT, available from your local outlet. Customs declaration CN 22 must be attached to the address side of the parcel.
If the value of the content exceeds 300 Special Drawing Rights (EUR 377 on 01.01.2017), you must use customs declaration CN 23. This must be placed in an adhesive pouch available from your outlet and attached to the address side of the parcel.
If the CN 23 form cannot be fastened to the address side, you may use a different side. In this case, the top section of the CN 22 form must also be affixed to the address side.
for sending business parcels
To send business parcels with DHL EUROPAKET or DHL PAKET International, the following customs documents are required:
The commercial invoice must be enclosed with every commercial shipment to a country with payable duties. It serves as a basis for settlement between the business partners, legitimation for export to the destination country and a legally binding customs document for the import of the goods. It also functions as the basis for calculating the import duties.
Note: No separate pre-printed form is required for the commercial invoice. It must not be altered after being issued (e.g. by overwriting or using correction fluid).
The commercial invoice must show the following information (in English or the national language):
- Freight conditions (terms of delivery)
- Exact description of the goods (including item description, quantity, total weight and size/dimensions), with customs tariff number if possible
- Value of goods: individual price and total value; the agreed packaging, insurance and transport costs should be listed separately
- Country of origin of the goods
- Invoice number and date of commercial invoice
- Address and if possible bank details of sender (usually shown on the company notepaper); the phone and fax numbers may also be useful
- Full address of recipient
- The value of goods should if possible be stated in the country’s own currency (but this is not mandatory)
- VAT number of sender
- Name and address of manufacturer, if the goods were not manufactured in the sender’s country
- Reason for export, e.g. sale of goods, sample, repair etc.
- Original signature and stamp, including sender’s name and position in the company
- Declaration of origin on the commercial invoice
The commercial invoice is placed in the shipment pouch behind the parcel registration card and the pouch is then attached to the parcel.
Pro forma invoice
In the case of free goods deliveries, a pro forma invoice can be used for customs purposes. It is enclosed with the goods instead of a commercial invoice in the following example scenarios:
- for free samples or gifts
- if the goods will only remain in the foreign country temporarily
- for free spare parts deliveries
Note: Because customs officials may sometimes be suspicious of pro forma invoices, it is advisable to use a commercial invoice with the words "Value for customs purposes only" instead of a pro forma invoice.
Proof of preferential origin
If the destination country does not already offer special exemption from duty, EU products can be treated with preferential rates of import duty. These are set at such a level as to reduce or eliminate the rate of duty in relation to the standard rate of duty for third countries. Acceptable proofs of preferential origin include the EUR.1 movement certificate or a declaration of origin on the commercial document. The nature of the evidentiary document depends on the destination country and the value of the goods.
- Proof of preferential origin for a value of up to EUR 6000: A declaration of origin on the commercial invoice is sufficient as proof of preferential origin.
- Proof of preferential origin for a value greater than EUR 6000: Proof of preferential origin / EUR.1 movement certificate instead of declaration of origin on the commercial invoice
Information on the current conditions relating to preferential origin is available from the Customs office.
If a declaration of origin on the commercial invoice is sufficient, it must contain the following:
- Original signature of the exporter
- The following wording:
In German: "Der Ausführer der Waren, auf den sich dieses Handelspapier bezieht, erklärt, dass diese Waren, soweit nicht anders angegeben, präferenzbegünstigte EU-Ursprungswaren sind."
In English: "The exporter of these products covered by this document declares that except where otherwise clearly indicated, these products are of… (insert country of origin of the goods) preferential origin."
Important information about guarantees
- The sender assumes the risk for all consequences arising from the shipment of non-permissible goods abroad, the non-observance of import and customs regulations of other countries (including transit regulations), the incorrect or inadequate filling-out of the customs declaration (CN23 or CN22) or any other accompanying paperwork, and from the non-observance of applicable export regulations. This also applies to damages incurred by the sender as a result of any loss of claim to compensation if the shipment is confiscated by the customs authorities of another country. It is the sender’s responsibility to obtain the relevant information for themselves from the recipients of the shipments, overseas representatives of the country of destination or transit, foreign trade offices, chambers of commerce and industry or other appropriate places.
- It should be noted that, even when sending within EU states, customs and excise obligations may arise from other stipulations relating to customs, taxation or foreign trade legislation.
- Deutsche Post AG can provide information on import and customs regulations (including transit regulations) in foreign countries provided such information is available to it.
- No guarantee is provided for the correctness of this information. By calling the customer service team on +49 (0) 228 4333112, you can obtain further information and non-binding advice, for instance on the “Liste des objets interdits” (list of banned objects) published by the International Office of the Universal Postal Union.
Information for download
Note: Unfortunately the files are only available in German.
There are various situations in which you must complete an export declaration for items sent to non-EU states or EU excepted territories with DHL Paket International.
An export declaration is required if:
- The shipment contains goods for commercial purposes (e.g. sales resulting from an Internet auction) whose total value exceeds EUR 1,000 or
- The shipment contains goods for commercial purposes that form part of a regular series of similar transactions and the material value of the individual shipment is less than EUR 1,000 but the total material value of all shipments exceeds EUR 1,000 or
- The shipment contains goods
- for which a guarantee of export rebate or other sums or the reimbursement of expenses is intended or has been applied for;
- that are banned or restricted, or are subject to export approval for goods, production documents and technologies as a result of the regulations laid down in foreign trade legislation and the legal acts of the Council or Commission of the European Communities or
- are subject to other formalities (e.g. requirement for an export licence, statistical formalities).
Note: The exporter or his representative is obliged as per § 9 Para. 1 of the German Foreign Trade Ordinance (AWV) to register the goods electronically with the export customs office before handover to Deutsche Post AG.
How can I make an export declaration?
- Register the export of your goods using the online customs tool Internetausfuhranmeldung Plus (IAA Plus) or, if you are a user of ATLAS (Automatisiertes Tarif- und lokales Zollabwicklungssystem), with the relevant export customs office.
- The code DE003305 must always be used as the departure customs office for all shipments sent via Deutsche Post, regardless of their destination country.
- Please print out a separate Export Accompanying Document (EAD) for each shipment. You will recognise the export accompanying document from its Movement Reference Number (MRN) and MRN barcode, which serve as a means of identifying the export declaration within the processing chain.
- Place the export accompanying document as the topmost document in the self-adhesive transparent parcel registration card pouch and secure it to the outside of the parcel. Please note that your parcel is not correctly assembled and thus the export process cannot be completed electronically if the export accompanying document is placed inside the shipment or attached to the delivery list.
- Near the shipment address, affix the label "Achtung! Ausfuhranmeldung". Simply print out the label (black and white is acceptable), cut it out and affix it to the shipment next to the address label using glue.
You can download the label further down on this page.
If it is discovered when the parcel is handed over to Deutsche Post AG that any of the required documents are missing, Deutsche Post AG must refuse to accept the shipment and will return the parcel to the person dropping it off.
Is a written export declaration possible?
With effect from 01.07.2009, you will only be able to make an export declaration electronically.
Written customs declarations using copies 1-3 of the single administrative document will no longer be accepted from 01.07.2009.
Your export shipment can only be processed correctly and the export process completed electronically if you follow the points below carefully. The electronic “exit confirmation” message sent by customs is also your proof for VAT purposes.
NOTE: Unfortunately the files are only available in German.
|Useful links for export declarations
|Online customs declaration|
|General information on ATLAS (for business customers)|
|Requirements for participation in ATLAS (for business customers)|