DHL Express data protection statement

DHL Express Germany GmbH (hereinafter referred to as ‘DHL Express’) is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process. We want you to feel secure when you visit our internet pages.

In the following, we shall outline what information DHL Express collects when you visit our website and how this information is used.

Commonly

This information regarding data protection applies to data processing at
DHL Express Germany GmbH
Heinrich-Brüning-Straße 5
53113 Bonn
Germany

If you have any enquiries in relation to processing your personal data, please contact the data protection officer. The data protection team will deal with any requests for information, suggestions and complaints.

Deutsche Post AG
Gabriela Krader, LL.M
53250 Bonn
Germany
datenschutz@dpdhl.com

Competent supervisory authority:

Data processing in connection with postal and telecommunications services:
Die Bundesbeauftragte für den Datenschutz und die Informationsfreiheit
Husarenstraße 30
53117 Bonn
Germany

Any other data processing by the data controller:
Die Landesbeauftragte für den Datenschutz Nordrhein Westfalen
Kavalleriestraße 2-4
40213 Düsseldorf
Germany

We process your data, for instance

  • for the performance of a contract to which you are a party
  • to make your visit to our website as pleasant as possible,
  • to send you the newsletter if you have a subscription,
  • to send you and to display appropriate advertising - if permissible,
  • if applicable, to carry out a credit check,
  • to have your enquiries handled by our customer service,
  • to meet our obligations within the framework of statutory requirements,
  • in the context of our security concerns,
  • for the purposes of compiling statistics,
  • and for the purposes of quality assurance, process optimisation and planning security.

You will find further details including the types of data processed, the purposes of data processing and the legal bases below.

Visits to our website

DHL Express is committed to preserving the privacy of users of our website. When you visit our web pages, our web servers always save for security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the identification data of the type of browser and operating system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide these data voluntarily, e.g., whilst completing an online contact form, as part of a registration, survey, competition, fulfilment of contract or an information request. We do not record personal data such as your name, address, telephone number or e-mail address unless you provide these details at your own initiative, for instance, by filling in an online contact form, when signing-up, participating in a survey or competition or as part of contractual performance or query.

Article 6, Paragraph 1 lit. f) of the General Data Protection Regulation provides the legal basis for processing the above-mentioned data categories. For these reasons, in particular to ensure security and a smooth connection setup, we have a legitimate interest in the processing of these data.

We also use cookies, tracking tools and targeting measures. You will find further information here.

Google reCAPTCHA

We use the Google reCAPTCHA service which protects our website from spam and abuse. reCAPTCHA prevents automated software (so-called bots) from carrying out abusive activities on the website, i.e., it is checked whether the entries made actually originate from a human being. In order to determine this, the following data are collected and processed:

  • Referrer (address of the page on which the captcha is used)
  • The user’s IP address
  • Google account (if the user is logged into Google, this is recognised and assigned)
  • The input behaviour of the user (e.g., answering the reCAPTCHA question, input speed in the form fields, order of selection of the input fields by the user) is used to improve pattern recognition at Google. Browser, browser size and resolution, browser plugins, date, language setting)
  • Display instructions (CSS) and scripts (Java Script) of the website
  • Mouse and touch events within the website

Google also reads cookies from other Google services such as Gmail, Search and Analytics. All of the above-mentioned data are sent to Google in encrypted form. Google’s subsequent evaluation decides in which form the captcha is displayed on the page - in the form of a checkbox or by entering text. No personal data are read out or saved from the input fields of the respective form.

For more information regarding Google’s privacy policy, please visit: www.google.com/policies/privacy/.

Processing for advertising purposes

If you are already a customer, your address data (e.g., name, address, e-mail address) will be processed to inform you about our offers, news, products and services. Apart from an existing consent, we shall only process your e-mail address to provide you with information regarding our own and similar products.

Article 6 para 1 lit f of the GDPR provides the legal basis for the above-mentioned processing. The processing of customer data for our own direct marketing purposes takes place within the scope of our legitimate interests.

You have the right to object to this processing at any time. To exercise your right, simply contact us using the contact details above.

If you give your consent, you will receive offers and specific tips on products and information relating to DHL and Deutsche Post AG that are tailored to your interests and preferences through the contact channels you have indicated. You can withdraw your consent at any time with effect for the future at the contact address provided.

Sie haben jederzeit das Recht, dieser Verarbeitung zu widersprechen. Um von Ihrem Recht Gebrauch zu machen, setzen Sie sich einfach mit uns in Verbindung, indem Sie die oben genannten Kontaktdaten verwenden.

Im Fall Ihrer Einwilligung werden Ihnen auf Ihre Interessen und Vorlieben abgestimmte Angebote und gezielte Tipps zu Produkten und Informationen rund um DHL und die Deutsche Post AG  über die von Ihnen angegebenen Kontaktwege unterbreitet. Die Einwilligung können Sie jederzeit mit Wirkung für die Zukunft unter der angegebenen Kontaktadresse widerrufen.

Your personal data will be erased or blocked as soon as the reason for retaining it ceases to apply. Data may also be retained for longer periods if statutory retention periods apply. Data may also be blocked or erased if a data retention period prescribed by law expires unless it is necessary to continue storing the data for the conclusion or performance of a contract.

The DPDHL Data Privacy Policy regulates the Group-wide standards for data processing with a special focus upon so-called third country transfers, meaning transfers of personal data to countries outside the European Union (EU), which do not have a recognised, adequate level of data protection. If you are interested in learning more about the DPDHL Data Privacy Policy, please use the following link:

Summary of DPDHL Group Data Privacy Policy

Data processing within the visit of the website

Personal data means any information relating to an identified or identifiable natural person (‘data subject’). This includes information such as your name, address, telephone number and date of birth. Information that cannot be directly linked to your real identity - such as favourite websites or number of users of a site - is not considered personal data.

You can subscribe to a free newsletter on our website. When signing up for the newsletter, the data from the contact form (first name and last name, e-mail address, company name and, if applicable, customer number) are transmitted to us. No data are passed on to third parties in connection with data processing for the dispatch of newsletters. The data will only be used to send the newsletter.

Article 6 para 1 lit. a of the GDPR provides the legal basis for the processing of the data after users have signed up for the newsletter and have given their consent.

The newsletter can of course be cancelled at any time. If you wish to object to advertising consent you have previously given, please use the unsubscribe function at the bottom of the newsletter, in your user account or send your objection to the address indicated below.

Contact forms are available on our website that can be used to make contact electronically. If the user takes advantage of this possibility, the data entered in the input mask will be transmitted to us and stored.

We use the personal data you provide exclusively for the technical administration of the websites and to fulfil your wishes and requirements - i.e., primarily to process contracts concluded with you or to handle your enquiries.

The following chart contains examples of data processed when contact forms are used:

The customer’s first and last name  
If applicable, the customer’s e-mail address  
If applicable, the customer’s telephone number  
If applicable, the customer’s fax number  
Address (country, street, house number, postcode, town/city and, if applicable, additional place name)  
Comments/customer’s messages  
If applicable, company name  
If applicable, customer number (sender, recipient, third party) E.g., EU documentary evidence
Corporate data E.g., becoming a service partner
Details of weight and dimensions of an item E.g., assistance with products and services
Item details E.g., item tracking, item complaint
Delivery documents including signatures E.g., item tracking
Invoice-relevant information E.g., EU documentary evidence, invoice enquiries
Details needed for customs clearance purposes E.g., Creation of a commercial and pro-forma invoice, customs contact form, DHL4You
Co-users’ first and last name, e-mail address E.g., e-invoicing

We process personal data from the input mask primarily to handle initial contacts. In addition, data may also be processed for the following purposes within the scope of processing customer requests:

  • Creation of a customer account.
  • Acceptance and handling of a dispatch order.
  • Application to become a co-operation partner of DHL Express.
  • Signing up for a service.
  • In the context of security concerns (e.g., for the purpose of solving crime).
  • Compiling statistics.
  • For the purposes of quality assurance, process optimisation and planning certainty.

To send you appropriate advertising - if permissible.
The data are processed primarily for the performance of a contract pursuant to Article 6 para 1 lit. b of the GDPR and if processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party pursuant to Article 6 para 1 lit. f of the GDPR. DHL Express has a legitimate interest in particular in safeguarding smooth process flows, conducting direct marketing for its own products and services and permanently enhancing them.

You have the following rights as the data subject:

a. The right to receive information regarding the personal data we have stored.
b. To have inaccurate personal data rectified.
c. To have data erased or - if retention obligations apply - to restrict the processing of data for the purposes indicated.
d. To receive personal data you have provided in a structured, commused only and machine-readable format.
e. The right to object if processing of your data is necessary for the purposes of the legitimate interests pursued by the controller/to use of your data for advertising purposes/to decisions based solely upon automated processing, including profiling.
f. The right to lodge a complaint with a data protection supervisory authority if you have any doubts about the lawful processing of your data.

If you wish to invoke your rights, please send an e-mail to: exp.de.privacy@dhl.com.

If you wish to exercise your rights to object - particularly to the use of your data for advertising purposes, please contact us using the contact details provided.

You will have the right to withdraw consent you have given to a certain type of processing with effect for the future at any time by contacting any of the above-mentioned addresses.

DHL Express will not pass on, sell, assign or otherwise disseminate your personal data to third parties - also in the future - unless this is required by law, within the scope of performance of a contract or you have explicitly given your consent.

It may, for instance, be necessary to pass on your address and order details to our sub-contractors when you order products from us. In addition, depending upon the relevant legal provisions, certain item data are transferred to the authorities of the country of transit or destination for customs clearance and taxation purposes or for security checks. This type of data generally involves the sender’s name and address, the recipient’s name and address, a description of the goods, number of items as well as the item’s weight and value.

Customer service and IT services are also outsourced. External service providers who process data on our behalf provide sufficient guarantees to implement appropriate technical and organisational measures to ensure that processing will meet the requirements of the General Data Protection Regulation. Pursuant to Article 28 of the GDPR, they have committed themselves to confidentiality or are under an appropriate statutory obligation to observe confidentiality. In such cases, DHL Express remains responsible for protecting your personal data. The external service providers process the personal data only on the documented instructions of DHL Express.

Transfers of data to third countries means that data are transmitted to countries outside the European Economic Area (EEA) or is accessed from there. You data are also processed in so-called third countries, specifically in your item’s country of destination. This takes place either because it is necessary for performing a contract (for instance delivery, customs clearance), on the basis of our Binding Corporate Rules or EU standard contractual clauses.

We use tracking software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses. The data are used solely in anonymous and summarised form for statistical purposes and for developing the website.

‘Cookies’ are small files that enable us to store information related to your computer and you, the user, specifically, whilst you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users and they help us to configure our offers so that they are as convenient and efficient as possible for you.

On the one hand, we use so-called ‘session cookies’ on the basis of Article 6 para 1 lit. f of the GDPR in order to optimise our website and to ensure the use of our website is as convenient and user-friendly as possible. These cookies are stored exclusively for the duration of your visit to our website. They are deleted automatically when you close your browser. We use ‘persistent cookies’ for retaining information regarding visitors who repeatedly access one of our internet pages, on the other. The purpose of using cookies is to be able to offer you optimum user guidance as well as to ‘recognise’ you and thus be able to present (as much as possible) diversified internet pages and new contents during repeated use. When entering our website you will be informed via a cookie-banner that you explain yourself in agreement with the use of cookies. Article 6 para 1 lit. a of the GDPR provides the legal basis for the processing of personal data by using cookies for analysis reasons and have given their consent. (How to Manage Cookies).

We do not create an individual profile of your usage behaviour. The content of a persistent cookie is limited to an identification number. Name, e-mail address, IP address etc. are not saved. However, there are a few exceptions which are indicated in our cookie table below.

Cookies can be categorised into the following four groups. Please note that cookies can belong to more than one category.

Strictly necessary: these cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided.

Performance: these cookies collect information regarding how visitors use a website, for instance which pages visitors go to most often. These cookies don’t collect information that identifies a visitor. All the information these cookies collect is aggregated and therefore anonymous. It is used only to improve how a website works.

Functionality: these cookies allow the website to remember choices you make and provide enhanced, more personalised features. For example, these cookies can be used to record changes in font size, font and language. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be made anonymous and they cannot track your browsing activity on other websites.

Targeting or advertising: these cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. DHL Express’ website does not currently use any targeting cookies.

Generally, we do not create an individual profile of your online activities. The content of a persistent cookie is limited to an identification number. Name, email address, IP address, etc., are not saved on the majority of our sites. However, there are some exceptions which you can find in our cookie table below.

There are four exceptions:

1) Eloqua Tracking Cookie. The content of this persistent tracking cookie is limited to an identification number and is generally used in exactly the same way as all of our other persistent cookies. However, if you contact DHL using certain online contact forms in the Logistics content area, your email address is added to the cookie to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalised content, offers or promotions that may interest you.

Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by DHL internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs.

You can learn more about the Eloqua Tracking cookie in the DHL Table of Cookies below.

Alternatively, to opt out of being tracked by Eloqua across all websites (or to reverse your setting if you have previously opted out), you can do so under 'How to Manage Cookies' below.

2) MediaMind Tracking Cookies. These persistent tracking cookies collect your IP address and uses it to provide geographical location data to help DHL monitor and manage advertising campaigns. The cookies are completely encrypted and do not collect any other personally-identifiable data, so the IP address cannot be linked to personal data and is not shared with third parties. The IP address is stored securely and only used confidentially by DHL internally to provide aggregated reports. The cookies expire after 30 days.

You can learn more about MediaMind Tracking cookies in the DHL Table of Cookies below.

Alternatively, to opt out of being tracked by MediaMind across all websites, you can do so by clicking on the MediaMind Opt-Out link below:
MediaMind Opt-Out

If you've previously opted out, and would like to reverse your setting, click the MediaMind Opt-In link below:
MediaMind Opt-In

3) Google Analytics Cookies. A small number of countries may use Google Analytics cookies on a small scale for specific local purposes. These cookies use your IP address as recognition, however do not identify you as an individual. In other words, information is collected in an anonymous form. The cookies collect information about how visitors use our local sites and use the information to compile reports and to help us improve local sites.

You can learn more about Google Analytics in the DHL Table of Cookies below.

Alternatively, to opt out of being tracked by Google Analytics across all websites, visit:
Google Analytics Opt-out Browser Add-on

4) dotMailer Tracking Cookie. The content of this persistent tracking cookie is limited to an identification number and is generally used in exactly the same way as all of our other persistent cookies. However, if you are already a DHL customer contact or you contact DHL using certain online contact forms in the Logistics content area, your email address is added to the cookie to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalized content, offers or promotions that may interest you.

Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by DHL internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs.

You can learn more about the dotMailer Tracking cookie in the DHL Table of Cookies below.

DHL Table of Cookies and Categories

We have provided details of all cookies used on this websites in the table below.

All cookies in this table have been categorized according to 4 numbered groups – the relevant category numbers are listed in column 1. Please note that cookies can belong to more than one category.

The categories are as follows:

[1] Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. As already stated above, this is based on Art. 6 (1) f) GDPR.

[2] Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

[3] Functionality: These cookies allow the website to remember choices you make and provide enhanced, more personal features. For example, these cookies can be used to remember and store the last tracking number that you entered when using a tracking application. Information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

[4] Targeting or Advertising: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as helping measure the effectiveness of an advertising campaign. They are usually placed by advertising networks with the website operator’s permission.

Cookie Name Purpose More Information
Allow cookies for site dhlpcp If set to 1 the user has allowed the site to write cookies. If this cookie doesn’t exist, no cookies are allowed.  
  dhlah Closed article (was viewed). Expires after 365 days.
 
  dhlolc Closed overlay (was viewed). Expires after 30 days.

 
Recaptcha-Cookie nocap This cookie is created e.g. when you log in to dhl.de and have successfully solved the Recaptcha or send us a message via contact form.  
Campaign Name Cookie[2] campaignName This cookie is created when you arrive at a DHL web page from a DHL promotional banner or from a link contained in a campaign / promotional email.
The cookie stores a campaign ID, which uniquely identifies the campaign source.
If you contact DHL using one of our online contact or registration forms within 24 hours of arriving at one of our websites, the campaign ID is attached with the email sent to DHL Sales or Customer Service.
This information is solely used to assess how successful our campaigns are and monitor if customers have contacted us as a result of a campaign.
The cookie stores no personal customer data at all, only the campaign's ID.
The cookie expires after 24 hours only.
 
Search Parameter Cookie [3] searchParams This cookie is used to store search phrases and words that you have typed into our Search boxes.
The Search boxes can be found at the top right of each of our web pages.
In this way, we remember your search terms and pre-populate the search box with previous suggestions when you reuse the search boxes.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie permanently stores search terms until such a time that you actively decide to clear your browser cache and cookies.
 
Shipper Reference Details Cookie [3] shipRefDetails This cookie is used to store all previously tracked shipper reference values that you enter when using our DHL Express Shipper's Reference tracking application.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie permanently stores all shipper references until such a time that you actively decide to clear your browser cache and cookies.
Take a look at one of our DHL Express Shipper's Reference tracking applications
Waybill Cookie [3] AWB This cookie is used to store the last tracking number value that you entered when using one of our main online tracking applications.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie only stores the previous tracking number value until such a time that you enter a new number in the same tracking application.
Take a look at one of our main online tracking applications
Waybill Brand Cookie [3] BRAND This cookie is used to store the last shipment type that you selected from the dropdown options that are offered in our main online tracking applications.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie only stores the previous shipment type dropdown option selected until such a time that you return and select another option in the same tracking application.
Take a look at one of our main online tracking applications
Fast Track Cookie [3] No fixed name This cookie is used to store both the last tracking number value entered and the shipment type selected from the dropdown when using our smaller Fast Track online tracking applications.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie only stores the previous tracking number value and previous shipment type dropdown option selected until such a time that you return and select new options in the same Fast Track tracking application.
You can find one of our DHL Express Fast Track tracking applications here
Tab System Cookie [3] No fixed name This cookie is used to store the last tab that you selected on a page using a multi-view tab system.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie only remembers the previous tab selected until you return and select another tab on the same tabbed page.
 
Webtrends Analytics [2] WT_FPC This cookie is used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
The cookie is only used for identification and does not hold visitor personal data, only an identifier. It is used confidentially only by DHL internally to improve its websites and the user experience.
More Info about Privacy at Webtrends
Webtrends Analytics [2] ACOOKIE This cookie is used to collect information about how visitors use our sites and is specifically used to monitor visitors across DHL domains.
For example, if a visitor arrives at our corporate site (domain is www.dhl.com) and then selects to visit a DHL country website with its own local domain (e.g. for Germany, local domain is www.dhl.de).
We use the information to compile reports and to help us improve the site. The cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
The cookie is only used for identification and does not hold visitor personal data, only an identifier. It is used confidentially only by DHL internally to improve its websites and the user experience.
More Info about Privacy at Webtrends
Google Analytics [2] _utma
_utmb
_utmz
Certain countries also use Google Analytics for specific local purposes.
These cookies are used to collect information about how visitors use our local sites. We use the information to compile reports and to help us improve local sites. The cookies collect information in an anonymous form, including the number of visitors to the local site, where visitors have come to the local site from and the pages they visited
More Info about Privacy at Google
Eloqua Tracking Cookie [2] ELOQUA This cookie is used to recognise a return visitor as a unique user and collect information about how our sites are used. We use the information to compile reports and to help us improve the site and provide you with better targeted content.
The cookie collects information in an anonymous form unless you contact DHL using certain online contact forms in the Logistics content area. At this point, we link the information stored in the cookie to your email address.
It is used confidentially only by DHL internally to improve its websites and the user experience.
More Info about Privacy at Eloqua
LiveBall Tracking Cookies [2] LiveBall, mkto_trk, ki_r, ki_t, ki_u These cookies collect information using anonymous identification numbers.
IP address is saved and used to provide non-intrusive geographical location data. This helps us to track web browsing behavior in order to understand and improve the user experience and the services that we offer. However, it cannot be mapped back to your personal data.
These cookies are set when you contact DHL using certain online forms on our websites - for example, when you open a DHL Express account with us.
The cookies are used confidentially only by DHL internally and expire after 365 days.
More Info about Privacy
dotMailer Tracking Cookie [2] tracked_session This cookie is created when you arrive at specific web pages from a link contained in a campaign or promotional email. We use the information to compile reports and to help us improve the site and provide you with better, targeted content.
The cookie collects information in an anonymous form unless you contact DHL using certain online contact forms in the Logistics content area. At this point, we link the information stored in the cookie to your email address.
Information gathered includes page views, length of time on a page and the browser you used to view the content. This information helps DHL to measure the performance of email campaigns.
If the cookie remains anonymous, it expires after 30 days. If linked to an email address, it expires 2 years (730 days) after contacts last identified themselves. It is used confidentially only by DHL internally to improve the user experience.
More Info about Privacy at dotMailer
MediaMind Cookies [2] U2, ActivityInfo, TargetingInfo, Eyeblaster, A3, B4, and C4. MediaMind cookies are created when you arrive at specific DHL campaign web pages from a DHL promotional banner, from a link contained in a campaign / promotional email, or when you have used a campaign link provided as part of an offline media advertisement.
MediaMind cookies track when and where you were exposed to DHL ads online, how you engaged with those ads, and when you visited the DHL site after being exposed to those ads.
The information is used to help DHL measure the performance of advertising campaigns. The information is provided as aggregated reports, so no individual user information will be viewed. It does not monitor any other browsing behaviour and is used confidentially only by DHL internally.
More Info about Privacy at MediaMind
Flash Cookies [1] LSO Flash Cookies allow you to view Flash Player content and are independent of DHL.
Flash Player default settings do not seek user's permission to store cookies on local hard disk.
If you wish, you can disable flash cookies (also referred to as 'local shared objects').

More info about how to manage or disable Flash cookies

Full info on Flash Player functionality and related Privacy settings here

You Tube Cookies [2] use_hitbox
VISITOR_INFO1_LIVE
We embed videos using YouTube's privacy-enhanced mode. Some of these videos are from our official YouTube channel.
This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.
To find out more, please visit YouTube's embedding videos information page
Adobe Analytics s_cc This cookie has been set by the JavaScript code and read to determine whether cookies have been enabled. This cookie is a session cookie and will expire when the browser is closed.  
Adobe Analytics
s_sq This cookie collects information anonymously about what link the user has clicked. Its aim is to discover which links are used and which are not, in order to improve web offers. This cookie is a session cookie and will expire when the browser is closed.  
Adobe Analytics
s_vi This cookie is used to detect a return visitor as one and the same user and collect information on how our website is used. We use this information to develop the website further and provide users with content that is more appropriate to them. The cookie collects the above information anonymously (individual visitor ID, time / date stamp). This is a permanent cookie and expires after 5 years.  
Adobe Analytics
s_fid This cookie is used to identify a unique visitor if the standard s_vi cookie is unavailable due to third-party cookie restrictions. Not used for implementations that use first-party cookies.
This is a permanent cookie and expires after 5 years.
 

 

If you use the DHL Tracking, we also set the following Cookies:

Cookie Name Purpose More Information
Session verfolgen_SL
This cookie contains the anonymous shipment list. The following information is stored with it: Shipment number, role, package card ID and  the insertion date in the tracking list.  
Session lb-cookie A cookie managed by the portal to maintain the session. The cookie expires after max. 180 minutes if it is not refreshed during the session.
 

 

If you use the DHL Finder (location search), we also set the following cookies:

Cookie Name Purpose More Information
i18next   This cookie is used to recognize the language setting of the visitor, with a view to making the website experience more pleasant. This information is used to determine which language is suitable for the visitor and the language setting is set accordingly. The cookie collects the above information anonymously. It will only be used confidentially within DHL to improve the websites and the user experience. This cookie is a session cookie and expires when the browser is closed.
 
br_<primaryKey>   This cookie is used to recognize a returning visitor as one and the same user. This information is used to determine whether the visitor has already given a rating for a location. The cookie collects the above information anonymously (individual visitor ID, time/date stamp). The cookie expires after only 24 hours.
 

 

Third Party Cookies in embedded content

Please note that on some pages of our websites you may notice that cookies have been set that are not related to DHL. When you visit a page with content embedded from, for example, YouTube or Vimeo, these service providers may set their own cookies on your web browser. DHL does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.

Web Beacons

In order to keep DHL’s online content relevant, easy to use and up-to-date, we use web analytics services such as Webtrends (See Webtrends entry in DHL Table of Cookies above for more information.) to help us understand how people use our websites. These services use data collection technologies such as web beacons. Web beacons are small electronic images that deliver cookies, count visits, and understand usage and website effectiveness. In turn, this lets us know what content is of interest to our visitors and helps us provide tailored information on our websites. These web beacons are anonymous and do not contain or collect any information that identifies you. The information is anonymous and only used for statistical purposes. These web analytics data and cookies cannot be used to identify you as a natural person as they never contain personal information such as your name or email address.

How to Manage Cookies

Using our products and services without cookies is also possible. In your browser, you can deactivate the saving of cookies, limit them to particular websites, or set the browser to notify you when a cookie is sent. You can also delete cookies from your PC hard drive at any time (file: "cookies"). Please note that in this case you will have to expect a limited page presentation and limited user guidance.

Most web browsers allow some control of most cookies through the browser settings.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit:
All About Cookies

For further EU-specific advice on cookies and the various opt out options available to you, you can also visit the following website:
Your Online Choices

To opt out of being tracked by LiveBall, you will need to manage and delete the cookies using your browser settings.
To find out more, please visit:
All About Cookies

You can also choose to opt out of some or all of the advertising cookies set on your PC by visiting the Network Advertising Initiative (NAI) website

Not everyone who visits our site will do so using a web browser. For example, some users will access DHL websites or applications using a mobile device. If so, it may not be possible to disable cookies or adjust web browser settings.

To opt out of being tracked by dotMailer, you will need to manage and delete the cookies using your browser settings.
To find out more, please visit:
All About Cookies

To opt out of being tracked by Google Analytics across all websites, visit:
Google Analytics Opt-out Browser Add-on

To opt out of being tracked by MediaMind across all websites, you can do so by clicking on the MediaMind Opt-Out link below:
MediaMind Opt-Out

If you've previously opted out, and would like to reverse your setting, click the MediaMind Opt-In link below:
MediaMind Opt-In

To opt out of being tracked by WebTrends Analytics across all websites, visit:
Webtrends Opting Out of Tracking Cookies

You are currently opted-in for web monitoring by Eloqua on DHL websites.
Click here to opt-out of Eloqua web monitoring.

To opt out of being tracked by Omniture across all websites, you can do so by clicking on the Omniture Opt-Out link below:
Omniture Opt-Out

If you've previously opted out, and would like to reverse your setting, click the Omniture Opt-In link below:.
Omniture Opt-In

Please remember that if you delete your cookies, or use a different browser or computer you will need to set your opt-out status again.

DHL takes all of the necessary technical and organisational security measures to protect your personal data from being lost or misused. For instance, your data are saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data are encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the Deutsche Post DHL Group servers if your browser supports SSL.

Should you wish to contact DHL by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.

We check the content of our data protection statement at regular intervals.

DHL Express reserves the right to change its data protection statement at any time with or without prior notice. Please check back frequently to ensure you are informed of any changes. By using the DHL Express website, you agree to this Privacy Policy.