Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.
Privacy Notice
DHL Paket GmbH (hereinafter called 'DHL') is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process.
Please be aware that the national legal requirements for data protection and the handling of personal data may vary from country to country. Therefore, if you visit the relevant DHL country websites you will learn more about country specific information on data protection.
In the following, we explain what information DHL collects when you visit our website and how this information is processed and for what specific purposes.
General Information
Who is responsible?
This Privacy Notice applies for the data processing carried out by:
Controller’s name and contact details:
DHL Paket GmbH (subsidiary, if applicable) is the controller within the meaning of the General Data Protection Regulation (GDPR):
DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany
If you have queries with regard to the processing of your personal data, please contact the Data Protection Officer. The Data Protection team is also available to help with information requests, take suggestions or handle complaints.
Data protection officer’s name and contact details:
Deutsche Post AG
Gabriela Krader, LL.M
53250 Bonn
Germany
datenschutz@dpdhl.com
Purposes of data processing - essential information
We process your data in order, for instance, to
- perform the contract concluded with you or a sender,
- make visits to our websites/apps as pleasant as possible,
- send you the newsletter if you subscribe to it,
- send or display to you - where permitted - targeted advertising,
- carry out a credit check, where necessary,
- handle your requests via our customer service department,
- fulfil obligations as part of statutory requirements (e.g., Strafprozessordnung (German code of criminal procedure), Außenwirtschaftsgesetz (German foreign trade and payments act)),
- fulfil our security requirements (e.g., for crime detection purposes),
- compile statistics
- and for purposes of quality assurance, process optimisation and planning certainty.
You can find further details, including the type of data, the purpose of processing and the legal basis, below under the relevant products.
You have the following rights as a data subject
a) To obtain information regarding the data that we have on file about you.
b) To have any incorrect data that we may have on file about you rectified.
c) To have data that are no longer required for the purpose stated erased or - where a requirement to store data exists - to have the processing thereof restricted.
d) To receive data they provide in a structured, standard and machine-readable format.
e) To file an objection if the processing of your data is based upon a legitimate interest/to its use for advertising purposes/to a decision based solely upon automated processing, including profiling.
f) To lodge a complaint with the competent supervisory authority if you have doubts about whether the processing of your data complies with data protection regulations.
If you would like to assert your rights, please contact the authorities listed under Who is responsible? or send an e-mail to: datenschutz@dpdhl.com
If you would like to exercise your right to object - in particular to the use of your data for advertising purposes - please contact the authorities listed in the respective Products and Services.
If you have given your consent to a certain type of processing, you can revoke it at any time with effect for the future at the address indicated in the consent. This can be found in the Products and Services details for which the consent has been obtained.
Storage period
The data will be stored for as long as they are required. The necessity ensues either from statutory retention periods. Where such statutory periods do not exist, the data will be stored for contract performance and invoicing purposes and as proof of the correct performance of the contract, until the liability periods expire, and it will subsequently be erased.
What is the DP DHL Data Privacy Policy?
The DPDHL Data Privacy Policy regulates the Group-wide standards for data processing with a special focus on so-called third country transfers, meaning transfers of personal data to countries outside the EU, which do not have an adequate level of data protection. If you are interested in learning more about the DPDHL Data Privacy Policy, please use the following link:
DPDHL Privacy Policy (Summary) (Type: Acrobat Reader file, Size: 147.3 KB)
Visiting our Website
Visiting our website
DHL is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers always temporarily save for connection and set up and security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the IP address of your device, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request.
The legal basis for the processing of the aforementioned data categories is Art. 6 (1) (a) of the European General Data Protection Regulation (GDPR). Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have a legitimate interest to process this data.
Furthermore we are using cookies, tracking-tools and targeting measures. You will find more details hereto below under Online presence and website optimization.
As far as you have enabled geo localization functions in your browser, respectively in your operating system we will use this data to offer you location-based services (e. g. location of the nearest branch, packing station etc.). We will not use this data for any other purpose. If you disable this function your data will be immediately deleted.
Google reCAPTCHA
We use Google's reCAPTCHA service to protect our website against spam and other misuse. reCAPTCHA prevents automatic software ("bots") from using the website improperly or for malicious purposes. This means that a check is performed to verify that the data has actually been entered by a real person. To make this possible, the following data is collected and processed:
- Referrer (address of the page on which the Captcha is used)
- User's IP address
- Google account (detection and identification of the user if they are logged into Google)
- The user's input behavior (e.g., response to the reCAPTCHA question, input speed in the form fields, sequence in which the user completed the fields) is used to improve Google's pattern recognition. Browser, browser size and resolution, browser plug-ins, date, language setting
- Display commands (CSS) and scripts (JavaScript) on the webpage
- Mouse/touch events on the page
Google also reads the cookies from other Google services, such as Gmail, Search and Analytics. All of the data listed above is sent to Google in encrypted form. Google's subsequent analysis determines which type of Captcha will be displayed on the page, i.e., checkbox or text input. No personal data from the input fields on the respective form is filtered out or stored.
More information on Google's privacy policy can be found here: www.google.com/policies/privacy/.
Performance of a contract
For contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you. This data is used e. g. for performing a (shipment) contract, managing customer data, handling payments and, as the case may be, assessing creditworthiness. Certain shipment data will also be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.
The legal basis is usually Art. 6 (1) b) GDPR since the processing is for the performance of a contract to which you are a party.
Further information on data protection in specific services and products is available in the section Products and Services.
Processing for advertising purposes
If you are an existing customer of DHL your postal data (e.g. name, address) will be processed to contact you in order to provide you with the latest information about our offers, news, products and services. Apart from an existing consent, we will process your e-mail address exclusively in order to provide you with information regarding DHL's own and similar products.
Legal basis for the aforementioned processing is Art. 6 (1) f) GDPR. The processing of customer data for own direct marketing purposes is regarded as carried out for a legitimate interest.
You have right to object at any time to the said processing. To exercise your right, simply get in touch with us by using the contact details mentioned above under Who is responsible?.
If you register for one of our newsletters, we are entitled to use your e-mail address for this purpose. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the newsletter.
In case you file an objection or unsubscribe from our newsletter services the respective data will be blocked, respectively deleted and no longer be processed for such purposes.
Will my data be passed on to third parties?
DHL does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products. Further information on data protection in specific services and products is available below in section Products and Services.
External service providers that process data on our behalf are contractually obliged to maintain strict confidentiality as per Art. 28 GDPR. DHL retains responsibility for safeguarding your information in such circumstances. The service providers follow the instructions of DHL and this is guaranteed by technical and organizational measures, as well as by means of checks and controls.
Online presence and website optimization
We use tracking software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.
Use of Cookies
"Cookies" are small files that enable us to store information related to your device and you, the user, specifically, while you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. And they help us configure our offers so that they are as convenient and efficient as possible for you.
On the basis of Art. 6 (1) f) GDPR, we are using "session cookies" in order to optimize our website and to guarantee and convenient and undisturbed user experience. These cookies are stored exclusively for the duration of your visit to our internet pages. They are automatically deleted when you close your browser.
In addition, we use "persistent cookies" for retaining information about visitors who repeatedly access one of our internet pages. The purpose of using cookies is to be able to offer you optimal user guidance as well as to "recognize" you and thus be able to present (as much as possible) diversified internet pages and new contents during repeated use. Our website contains a cookie banner, which inform you about the fact, that if you continue to navigate the website, this basically constitutes valid consent to the storage of cookies on your device. The legal basis for the processing of personal data using cookies for analysis purposes is Art. 6 (1) a GDPR. Of course, you have the right to object and to opt out (see: How to Manage cookies).
Generally, we do not create an individual profile of your online activities. The content of a persistent cookie is limited to an identification number. Name, email address, IP address, etc., are not saved on the majority of our sites. However, there are some exceptions which you can find in our cookie table below.
There are four exceptions:
1) Eloqua Tracking Cookie. The content of this persistent tracking cookie is limited to an identification number and is generally used in exactly the same way as all of our other persistent cookies. However, if you contact DHL using certain online contact forms in the Logistics content area, your email address is added to the cookie to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalised content, offers or promotions that may interest you.
Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by DHL internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs.
You can learn more about the Eloqua Tracking cookie in the DHL Table of Cookies below.
Alternatively, to opt out of being tracked by Eloqua across all websites (or to reverse your setting if you have previously opted out), you can do so under 'How to Manage Cookies' below.
2) MediaMind Tracking Cookies. These persistent tracking cookies collect your IP address and uses it to provide geographical location data to help DHL monitor and manage advertising campaigns. The cookies are completely encrypted and do not collect any other personally-identifiable data, so the IP address cannot be linked to personal data and is not shared with third parties. The IP address is stored securely and only used confidentially by DHL internally to provide aggregated reports. The cookies expire after 30 days.
You can learn more about MediaMind Tracking cookies in the DHL Table of Cookies below.
Alternatively, to opt out of being tracked by MediaMind across all websites, you can do so by clicking on the MediaMind Opt-Out link below:
MediaMind Opt-Out
If you've previously opted out, and would like to reverse your setting, click the MediaMind Opt-In link below:
MediaMind Opt-In
3) Google Analytics Cookies. A small number of countries may use Google Analytics cookies on a small scale for specific local purposes. These cookies use your IP address as recognition, however do not identify you as an individual. In other words, information is collected in an anonymous form. The cookies collect information about how visitors use our local sites and use the information to compile reports and to help us improve local sites.
You can learn more about Google Analytics in the DHL Table of Cookies below.
Alternatively, to opt out of being tracked by Google Analytics across all websites, visit:
Google Analytics Opt-out Browser Add-on
4) dotMailer Tracking Cookie. The content of this persistent tracking cookie is limited to an identification number and is generally used in exactly the same way as all of our other persistent cookies. However, if you are already a DHL customer contact or you contact DHL using certain online contact forms in the Logistics content area, your email address is added to the cookie to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalized content, offers or promotions that may interest you.
Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by DHL internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs.
You can learn more about the dotMailer Tracking cookie in the DHL Table of Cookies below.
DHL Table of Cookies and Categories
We have provided details of all cookies used on this websites in the table below.
All cookies in this table have been categorized according to 4 numbered groups – the relevant category numbers are listed in column 1. Please note that cookies can belong to more than one category.
The categories are as follows:
[1] Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. As already stated above, this is based on Art. 6 (1) f) GDPR.
[2] Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
[3] Functionality: These cookies allow the website to remember choices you make and provide enhanced, more personal features. For example, these cookies can be used to remember and store the last tracking number that you entered when using a tracking application. Information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
[4] Targeting or Advertising: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as helping measure the effectiveness of an advertising campaign. They are usually placed by advertising networks with the website operator’s permission.
| Cookie | Name | Purpose | More Information |
|---|---|---|---|
| Allow cookies for site | dhlpcp | If set to 1 the user has allowed the site to write cookies. If this cookie doesn’t exist, no cookies are allowed. | |
| dhlah | Closed article (was viewed). Expires after 365 days. |
||
| dhlolc | Closed overlay (was viewed). Expires after 30 days. |
||
| Recaptcha-Cookie | nocap | This cookie is created e.g. when you log in to dhl.de and have successfully solved the Recaptcha or send us a message via contact form. | |
| Campaign Name Cookie[2] | campaignName | This cookie is created when you arrive at a DHL web page from a DHL promotional banner or from a link contained in a campaign / promotional email. The cookie stores a campaign ID, which uniquely identifies the campaign source. If you contact DHL using one of our online contact or registration forms within 24 hours of arriving at one of our websites, the campaign ID is attached with the email sent to DHL Sales or Customer Service. This information is solely used to assess how successful our campaigns are and monitor if customers have contacted us as a result of a campaign. The cookie stores no personal customer data at all, only the campaign's ID. The cookie expires after 24 hours only. |
|
| Search Parameter Cookie [3] | searchParams | This cookie is used to store search phrases and words that you have typed into our Search boxes. The Search boxes can be found at the top right of each of our web pages. In this way, we remember your search terms and pre-populate the search box with previous suggestions when you reuse the search boxes. This cookie has been created to improve website functionality and make using DHL websites easier for our customers. This cookie permanently stores search terms until such a time that you actively decide to clear your browser cache and cookies. |
|
| Shipper Reference Details Cookie [3] | shipRefDetails | This cookie is used to store all previously tracked shipper reference values that you enter when using our DHL Express Shipper's Reference tracking application. This cookie has been created to improve website functionality and make using DHL websites easier for our customers. This cookie permanently stores all shipper references until such a time that you actively decide to clear your browser cache and cookies. |
Take a look at one of our DHL Express Shipper's Reference tracking applications |
| Waybill Cookie [3] | AWB | This cookie is used to store the last tracking number value that you entered when using one of our main online tracking applications. This cookie has been created to improve website functionality and make using DHL websites easier for our customers. This cookie only stores the previous tracking number value until such a time that you enter a new number in the same tracking application. |
Take a look at one of our main online tracking applications |
| Waybill Brand Cookie [3] | BRAND | This cookie is used to store the last shipment type that you selected from the dropdown options that are offered in our main online tracking applications. This cookie has been created to improve website functionality and make using DHL websites easier for our customers. This cookie only stores the previous shipment type dropdown option selected until such a time that you return and select another option in the same tracking application. |
Take a look at one of our main online tracking applications |
| Fast Track Cookie [3] | No fixed name | This cookie is used to store both the last tracking number value entered and the shipment type selected from the dropdown when using our smaller Fast Track online tracking applications. This cookie has been created to improve website functionality and make using DHL websites easier for our customers. This cookie only stores the previous tracking number value and previous shipment type dropdown option selected until such a time that you return and select new options in the same Fast Track tracking application. |
You can find one of our DHL Express Fast Track tracking applications here |
| Tab System Cookie [3] | No fixed name | This cookie is used to store the last tab that you selected on a page using a multi-view tab system. This cookie has been created to improve website functionality and make using DHL websites easier for our customers. This cookie only remembers the previous tab selected until you return and select another tab on the same tabbed page. |
|
| Webtrends Analytics [2] | WT_FPC | This cookie is used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. The cookie is only used for identification and does not hold visitor personal data, only an identifier. It is used confidentially only by DHL internally to improve its websites and the user experience. |
More Info about Privacy at Webtrends |
| Webtrends Analytics [2] | ACOOKIE | This cookie is used to collect information about how visitors use our sites and is specifically used to monitor visitors across DHL domains. For example, if a visitor arrives at our corporate site (domain is www.dhl.com) and then selects to visit a DHL country website with its own local domain (e.g. for Germany, local domain is www.dhl.de). We use the information to compile reports and to help us improve the site. The cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. The cookie is only used for identification and does not hold visitor personal data, only an identifier. It is used confidentially only by DHL internally to improve its websites and the user experience. |
More Info about Privacy at Webtrends |
| Google Analytics [2] | _utma _utmb _utmz |
Certain countries also use Google Analytics for specific local purposes. These cookies are used to collect information about how visitors use our local sites. We use the information to compile reports and to help us improve local sites. The cookies collect information in an anonymous form, including the number of visitors to the local site, where visitors have come to the local site from and the pages they visited |
More Info about Privacy at Google |
| Eloqua Tracking Cookie [2] | ELOQUA | This cookie is used to recognise a return visitor as a unique user and collect information about how our sites are used. We use the information to compile reports and to help us improve the site and provide you with better targeted content. The cookie collects information in an anonymous form unless you contact DHL using certain online contact forms in the Logistics content area. At this point, we link the information stored in the cookie to your email address. It is used confidentially only by DHL internally to improve its websites and the user experience. |
More Info about Privacy at Eloqua |
| LiveBall Tracking Cookies [2] | LiveBall, mkto_trk, ki_r, ki_t, ki_u | These cookies collect information using anonymous identification numbers. IP address is saved and used to provide non-intrusive geographical location data. This helps us to track web browsing behavior in order to understand and improve the user experience and the services that we offer. However, it cannot be mapped back to your personal data. These cookies are set when you contact DHL using certain online forms on our websites - for example, when you open a DHL Express account with us. The cookies are used confidentially only by DHL internally and expire after 365 days. |
More Info about Privacy |
| dotMailer Tracking Cookie [2] | tracked_session | This cookie is created when you arrive at specific web pages from a link contained in a campaign or promotional email. We use the information to compile reports and to help us improve the site and provide you with better, targeted content. The cookie collects information in an anonymous form unless you contact DHL using certain online contact forms in the Logistics content area. At this point, we link the information stored in the cookie to your email address. Information gathered includes page views, length of time on a page and the browser you used to view the content. This information helps DHL to measure the performance of email campaigns. If the cookie remains anonymous, it expires after 30 days. If linked to an email address, it expires 2 years (730 days) after contacts last identified themselves. It is used confidentially only by DHL internally to improve the user experience. |
More Info about Privacy at dotMailer |
| MediaMind Cookies [2] | U2, ActivityInfo, TargetingInfo, Eyeblaster, A3, B4, and C4. | MediaMind cookies are created when you arrive at specific DHL campaign web pages from a DHL promotional banner, from a link contained in a campaign / promotional email, or when you have used a campaign link provided as part of an offline media advertisement. MediaMind cookies track when and where you were exposed to DHL ads online, how you engaged with those ads, and when you visited the DHL site after being exposed to those ads. The information is used to help DHL measure the performance of advertising campaigns. The information is provided as aggregated reports, so no individual user information will be viewed. It does not monitor any other browsing behaviour and is used confidentially only by DHL internally. |
More Info about Privacy at MediaMind |
| Flash Cookies [1] | LSO | Flash Cookies allow you to view Flash Player content and are independent of DHL. Flash Player default settings do not seek user's permission to store cookies on local hard disk. If you wish, you can disable flash cookies (also referred to as 'local shared objects'). |
More info about how to manage or disable Flash cookies Full info on Flash Player functionality and related Privacy settings here |
| You Tube Cookies [2] | use_hitbox VISITOR_INFO1_LIVE |
We embed videos using YouTube's privacy-enhanced mode. Some of these videos are from our official YouTube channel. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. |
To find out more, please visit YouTube's embedding videos information page |
| Adobe Analytics | s_cc | This cookie has been set by the JavaScript code and read to determine whether cookies have been enabled. This cookie is a session cookie and will expire when the browser is closed. | |
| Adobe Analytics |
s_sq | This cookie collects information anonymously about what link the user has clicked. Its aim is to discover which links are used and which are not, in order to improve web offers. This cookie is a session cookie and will expire when the browser is closed. | |
| Adobe Analytics |
s_vi | This cookie is used to detect a return visitor as one and the same user and collect information on how our website is used. We use this information to develop the website further and provide users with content that is more appropriate to them. The cookie collects the above information anonymously (individual visitor ID, time / date stamp). This is a permanent cookie and expires after 5 years. | |
| Adobe Analytics |
s_fid | This cookie is used to identify a unique visitor if the standard s_vi cookie is unavailable due to third-party cookie restrictions. Not used for implementations that use first-party cookies. This is a permanent cookie and expires after 5 years. |
|
| Adobe Target Cookie | mbox | Target uses cookies to give website operators the ability to test which online content and offers are more relevant to visitors. Global Opt-Out: https://www.adobe.com/de/privacy/opt-out.html#customeruse |
More Information at Adobe |
If you use the DHL Tracking, we also set the following Cookies:
| Cookie | Name | Purpose | More Information |
|---|---|---|---|
| Permanent | verfolgen_SL |
This cookie contains the anonymous shipment list. The following information is stored with it: Shipment number, role, package card ID and the insertion date in the tracking list. | |
| Session | lb-cookie | A cookie managed by the portal to maintain the session. The cookie expires after max. 180 minutes if it is not refreshed during the session. |
If you use the DHL Online Franking, we also set the following cookies:
| Cookie | Name | Purpose | More Information |
|---|---|---|---|
| ofi.domain ofi.domainfix |
Allows the backend to technically and easily identify on which domain the user is currently operating. | Is set on entry or based upon URL parameters. | |
| ofi.lang ofi.langfix |
Allows the backend to technically and easily identify in which language the user is currently operating. | Is set on entry or based upon URL parameters. | |
| OFISESSIONID | Allows the backend to identify the user’s session. | Is set by the Tomcat. |
If you use the DHL Finder (location search), we also set the following cookies:
| Cookie | Name | Purpose | More Information |
|---|---|---|---|
| i18next | This cookie is used to recognize the language setting of the visitor, with a view to making the website experience more pleasant. This information is used to determine which language is suitable for the visitor and the language setting is set accordingly. The cookie collects the above information anonymously. It will only be used confidentially within DHL to improve the websites and the user experience. This cookie is a session cookie and expires when the browser is closed. |
||
| br_<primaryKey> |
This cookie is used to recognize a returning visitor as one and the same user. This information is used to determine whether the visitor has already given a rating for a location. The cookie collects the above information anonymously (individual visitor ID, time/date stamp). The cookie expires after only 24 hours. |
Third Party Cookies in embedded content
Please note that on some pages of our websites you may notice that cookies have been set that are not related to DHL. When you visit a page with content embedded from, for example, YouTube or Vimeo, these service providers may set their own cookies on your web browser. DHL does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.
Web Beacons
In order to keep DHL’s online content relevant, easy to use and up-to-date, we use web analytics services such as Webtrends (See Webtrends entry in DHL Table of Cookies above for more information.) to help us understand how people use our websites. These services use data collection technologies such as web beacons. Web beacons are small electronic images that deliver cookies, count visits, and understand usage and website effectiveness. In turn, this lets us know what content is of interest to our visitors and helps us provide tailored information on our websites. These web beacons are anonymous and do not contain or collect any information that identifies you. The information is anonymous and only used for statistical purposes. These web analytics data and cookies cannot be used to identify you as a natural person as they never contain personal information such as your name or email address.
How to Manage Cookies
Using our products and services without cookies is also possible. In your browser, you can deactivate the saving of cookies, limit them to particular websites, or set the browser to notify you when a cookie is sent. You can also delete cookies from your PC hard drive at any time (file: "cookies"). Please note that in this case you will have to expect a limited page presentation and limited user guidance.
Most web browsers allow some control of most cookies through the browser settings.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit:
All About Cookies
For further EU-specific advice on cookies and the various opt out options available to you, you can also visit the following website:
Your Online Choices
To opt out of being tracked by LiveBall, you will need to manage and delete the cookies using your browser settings.
To find out more, please visit:
All About Cookies
You can also choose to opt out of some or all of the advertising cookies set on your PC by visiting the Network Advertising Initiative (NAI) website
Not everyone who visits our site will do so using a web browser. For example, some users will access DHL websites or applications using a mobile device. If so, it may not be possible to disable cookies or adjust web browser settings.
To opt out of being tracked by dotMailer, you will need to manage and delete the cookies using your browser settings.
To find out more, please visit:
All About Cookies
To opt out of being tracked by Google Analytics across all websites, visit:
Google Analytics Opt-out Browser Add-on
To opt out of being tracked by MediaMind across all websites, you can do so by clicking on the MediaMind Opt-Out link below:
MediaMind Opt-Out
If you've previously opted out, and would like to reverse your setting, click the MediaMind Opt-In link below:
MediaMind Opt-In
To opt out of being tracked by WebTrends Analytics across all websites, visit:
Webtrends Opting Out of Tracking Cookies
You are currently opted-in for web monitoring by Eloqua on DHL websites.
Click here to opt-out of Eloqua web monitoring.
To opt out of being tracked by Omniture across all websites, you can do so by clicking on the Omniture Opt-Out link below:
Omniture Opt-Out
If you've previously opted out, and would like to reverse your setting, click the Omniture Opt-In link below:.
Omniture Opt-In
Please remember that if you delete your cookies, or use a different browser or computer you will need to set your opt-out status again.
Contact forms
There are contact forms on our website that can be used to contact us via electronic means. If the user takes advantage of this option, the data entered in the form will be transmitted to us and stored.
We use the personal data you provide solely for the technical administration of the websites and to fulfill your wishes and requirements – i.e. primarily to process contracts concluded with you or your enquiries.
In the following you will find examples of the type of data that is processed within the scope of the contact forms:
| The customer’s first and last name | |
| If applicable, the customer’s e-mail address | |
| If applicable, the customer’s telephone number | |
| If applicable, the customer’s fax number | |
| Address (country, street, house number, postcode, town/city and, if applicable, additional place name) | |
| Comments/customer’s messages | |
| If applicable, company name | |
| If applicable, customer number (sender, recipient, third party) | |
| Corporate data | E.g., becoming a service partner |
| Details of weight and dimensions of an item | E.g., assistance with products and services |
| Item details | E.g., item tracking, item complaint |
| Delivery documents including signatures | E.g., item tracking |
| Details needed for customs clearance purposes | E.g., item tracking |
| Invoice-relevant information | |
| Co-users’ first and last name, e-mail address |
The processing of the personal data from the form primarily enables us to handle the contact processing. In addition, data may be processed in the course of processing a customer request.
The data will be processed primarily for the performance of the contract in accordance with Article 6 (1) b) GDPR and to safeguard legitimate interests in accordance with Article 6 (1) f) GDPR.
Recipients or categories of recipients
Disclosure occurs to companies involved in providing postal services. Disclosure also occurs as part of statutory obligations (e.g., to investigating authorities). In addition, customer care services or also IT-related services are outsourced to service providers. External service providers who process data on our behalf provide reasonable assurance that appropriate technical and organisational measures are taken to ensure that processing complies with the requirements of the European Union General Data Protection Regulation (EU GDPR). Pursuant to Article 28 of the GDPR they are contractually committed to, amongst other things, strict secrecy. In these cases, DHL Paket GmbH remains responsible for protecting your personal data. The external service providers process the personal data only on DHL Paket GmbH’s documented instructions.
Transfer to third countries
Your data are also processed in a so-called ‘third country’, i.e., in a country outside the European Economic Area (EEA), or are accessed from there. Specifically, this concerns the recipient country of the item. This occurs either because the transfer is required to fulfil the contract (e.g., for delivery or customs clearance), based upon our Binding Corporate Rules or the EU standard contractual clauses.
How about data security?
DHL takes all of the necessary technical and organisational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers if your browser supports SSL.
Should you wish to contact DHL by email, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of email messages can be read by third parties. We therefore recommend you send us confidential information only by post.
Changes to Privacy Notice
We keep our data protection statement under regular review.
DHL reserves the right to change its data protection statement at any time with or without prior notice. Please check back frequently to be informed of any changes. By using DHL's websites you agree to this Privacy Policy.
This statement was last updated on 25.05.2018.
Shipment tracking
Additional data protection information relating to shipment tracking:
| Type of data | Example | External access to data |
|---|---|---|
| Item number | Sender and recipient | |
| Name of sender |
Sender and recipient | |
| Address of sender |
Sender and recipient (after entering the postcode) | |
| Name of recipient | Sender and recipient (after entering the postcode or as a looged-in and identified recipient) | |
| Address of recipient | Sender | |
| Name of substitute recipient, if applicable | Neighbor | Sender and recipient (after entering the postcode or as a logged-in and identified recipient) |
| Address of substitute recipient, if applicable | Neighbor | Sender |
| Customer data of sender (EKP number, billing number) | Sender | |
| Product name / service name (currently only in shipment tracking for business customers NOLB) | DHL Paket, DHL Paket International, COD, Bulky Goods | Sender and recipient (only for services relevant to the recipient, such as Bulky Goods and COD) |
| Shipment progress | Sender and recipient | |
| Signature of recipient (POD) | Sender | |
| Confirmation of minimum age verification +16 / +18 | Visual age check | Sender |
1. Purposes of data processing - essential information
We process your data in order, for instance, to
- perform the parcel shipping contract concluded with you or a shipper,
- display the status of a shipment or provide information via our customer service department,
- fulfill obligations as part of statutory requirements,
- fulfill our security requirements (e.g. for crime detection purposes),
- compile statistics on the provision of our services,
- and for purposes of quality assurance, process optimization and planning certainty.
2. Storage period
The data will be stored for as long as they are required. The necessity ensues either from statutory retention periods.
Online parcel stamp (Paketmarke)
Using DHL online franking, which is available at dhl.de, you can create and purchase a parcel stamp (Paketmarke) for national and international shipping with DHL Paket and DHL Express.
1. Type of data that is collected and stored as part of DHL online franking
| Type of data | Description and example |
|---|---|
| Type of shipment | Shipping using DHL Paket or DHL Express |
| Type of DHL product | e.g. DHL parcel up to 2kg |
| Special services | Optional; e.g. transport insurance, preferred delivery day |
| Item number | Number used to identify the item during transport within the Deutsche Post DHL network |
| Pick-up address | Optional if a pick-up of the item is booked |
| Name, company name and address of sender | Postal address of sender |
| Name, company name and address of recipient | Postal address of recipient |
| Post number of sender | Optional if the sender is a registered customer of DHL Paket |
| Post number of recipient | Optional if the recipient is a registered customer of DHL Paket |
| Telephone number of recipient | Only for shipments to other countries |
| Information on the customs declaration | Optional; detailed description of the item’s contents for international, customs-dutiable shipments |
| Email address of sender | Valid email address of the sender for sending the order confirmation |
| Email address of recipient | Optional; valid email address of the recipient for sending the parcel notification |
| Coupon code | Optional if a coupon code is used to pay for the parcel stamp in part or in full |
| Payment method | Indication of which payment service provider (e.g. PayPal) was used |
DHL online franking does not store any payment details other than the name of the payment service provider used. All payment processing and the use of the payment data required for this purpose (e.g. credit card data and bank details) is carried out exclusively by the payment service providers.
2. Purposes and legal bases of the processing
The data is collected via DHL online franking for the purpose of sending parcels between a sender and a recipient. The legal basis for the processing of data for the purpose of performance of the contract is Article 6 (1) b) GDPR.
Furthermore, pursuant to Article 6 (1) (c) GDPR, the data is also processed to comply with statutory requirements, such as, inter alia, Section 99 of the Code of Criminal Procedure (Strafprozessordnung (StPO)), Section 40 of the Postal Act (Postgesetz (PostG)).
Finally, the data is also processed for the following purposes:
- To fulfill our security requirements (e.g. for crime detection purposes),
- To compile statistics,
- and for purposes of quality assurance, process optimization and planning certainty.
To this end, Deutsche Post AG has a legitimate interest in ensuring a smooth process and in permanently improving products and services. In the view of DHL Paket GmbH, no legitimate interest exists as the intrusiveness of the processing is kept to a minimum, for instance, via pseudonymization. The legal basis is therefore Article 6 (1) f) GDPR.
Data processing in the context of sales activities
Our sales organization processes business as well as personal data during precontractual checks, and for the purpose of contract performance. We collect the contact details of the respective parties (name, business e-mail address and telephone number) and information on planned annual shipment volumes and the structure of shipments. All other personal information and shipment data gathered in the context of the business relationship (e.g. costing of quotes, contract management, accounting) are stored for the specific purpose of contract performance. The legal basis for processing the abovementioned data is Article 6 (1) (b) of the GDPR.
The data are forwarded to companies involved in the provision of postal services. Data are forwarded also as part of statutory obligations (e.g. to official investigators) referred to Article 6 (1) (c) of the GDPR. Some customer services and services in the field of IT are outsourced to external providers. External service providers who process data on our behalf offer sufficient guarantees that appropriate technical and organizational measures have been taken to ensure that data processing complies with the requirements of the EU's General Data Protection Regulation (GDPR). These providers are contractually bound within the meaning of Article 28 of the GDPR to maintain strict confidentiality. In cases such as these, responsibility for protecting your personal data remains with DHL Paket GmbH. External service providers process personal data only on documented instruction from DHL Paket GmbH. As a matter of principle, your data are not processed in third countries.
Data processing in the context of shipments
During shipping (e.g. all postal products such as parcel and express consignments - both national and international - plus extra services), we need personal data in order to provide our services and to fulfill obligations arising from the contracts we enter into with you. The data are used e.g. to fulfill a (shipping) contract, manage customer data, manage payments and, where necessary, to run a credit check. Certain shipping data are transferred to the authorities of the country of transit or destination to verify compliance with the relevant laws (customs clearance and payment of tax), or for security checks. This data usually include the name and address of the sender, the name and address of the recipient, a description of the goods, and the number of items, the weight, and the value of the consignment.
The legal basis is usually Article 6 (1) (b) of the GDPR as the data are being processed in order to fulfill a contract to which you yourself are party. Processing may also fall under Article 6 (1) (c) of the GDPR for the purpose of complying with legal requirements such as Section 99 StPO or Section 40 PostG.
Below is a summary of our products and the associated data types: Shipping (e.g. DHL Paket, DHL Paket International, DHL Retoure, DHL Europaket, DHL Paket Connect):
- Name and address of the sender/recipient
- Name of alternative recipient, where applicable
- Type of shipment, incl. attributes such as size and weight
- Shipment number, where applicable
- Tracking data, where applicable
- Delivery documentation incl. signatures, where applicable
- Defined product codes in the routing code specify which product was used
- Account number
- Required information for customs clearance, where applicable
- Commercial invoice
- Common labels, incl. license plate and routing code
Parcel-shipping services (e.g. COD, parcel notification, routing to Service Point, Ident-Check, age verification, DHL same-day parcel delivery, unde-liverable note, delivery in person):
- Where applicable, e-mail address of the customer
- Where applicable, e-mail address of the recipient
- Where applicable, telephone number of the recipient
- Where applicable, banking details of the sender in the case of COD shipments
- Where applicable, ID data to safeguard correct delivery
- Where applicable, information on services for recipients
- Where applicable, signing authorities, powers of attorney in the case of delivery in person
Last updated: 25.05.2018