Privacy Notice

You enjoy the following data protection rights vis-à-vis the relevant controllers:

a) In accordance with Art. 15 GDPR, you can request information about your personal data processed by the particular controller.

b) You can request rectification in accordance with Art. 16 GDPR if your data are not (or are no longer) correct.

c) You can request the erasure of your personal data in accordance with Art. 17 GDPR.

d) In accordance with Art. 18 GDPR, you have the right to request a restriction on the processing of your personal data.

e) If the requirements of Art. 20(1) GDPR are met, you have the right to receive your data in a structured, commonly used and machine-readable format.

f) You have the right to object in accordance with Art. 21 GDPR if the processing of your data is based on a legitimate interest.

g) If you have given your consent to a certain type of processing, you can withdraw this consent at any time with effect for the future by informing the relevant contact addresses.

h) If you believe that the processing of your personal data violates data protection legislation, you have the right to lodge a complaint with the competent data protection supervisory authority in accordance with Art. 77(1) GDPR.

The competent supervisory authority for DHL Paket GmbH, Deutsche Post AG and DHL Express Germany GmbH with regard to postal and telecommunications services is:

The Federal Commissioner for Data Protection and Freedom of Information
Husarenstrasse 30
53117 Bonn

The competent supervisory authority for other data processing by the named controllers is:

State Commissioner for Data Protection in North Rhine-Westphalia
Kavalleriestrasse 2-4
40213 Düsseldorf

Please contact the relevant company at the addresses below if you wish to assert your data subject rights:

• DHL Paket GmbH - please use the relevant contact form
  
• Deutsche Post AG - please use the relevant contact form
  
• DHL Express Germany GmbH - please send an e-mail to exp.de.privacy[at]dhl.com
  

"Cookies" are small files that allow specific information relating to you to be stored on your device while you visit this website. Cookies help to determine the frequency of use and the number of users who visit this website and to make our services to you as convenient and efficient as possible.

DHL Paket GmbH uses "session cookies" in accordance with Art. 6(1)(f) GDPR in order to optimise this website and ensure convenient and unimpeded use. These cookies are only stored for the duration of your visit to this website. They are automatically deleted when you close your browser.

Secondly, "persistent cookies" are used to record information about visitors who regularly access this website. The reason for using these cookies is to be able to offer you optimum user guidance as well as to "recognise" you and to be able to present you with as varied a website and new content as possible during recurrent use.

When you access this website, a cookie banner will inform you that by using our website you consent to the use of cookies. The legal basis for the processing of personal data using cookies for analytical purposes is Art. 6(1)(a) GDPR provided the user has given their consent. You of course have the possibility to deactivate the storage of cookies (see Handling cookies).

No individual profiling is performed on the basis of usage behaviour. The contents of a persistent cookie are limited to an identification number. Your name, e-mail address, IP address etc. are not stored.

The following overview provides detailed information on all cookies used on DHL websites. Please click on the following button for more information:

We also set the following cookies if you use DHL Shipment Tracking (DHL Sendungsverfolgung):

We also set the following cookies if you use DHL Online Franking (DHL Online Frankierung)*:

We also set the following cookies if you use DHL Finder (location search):

We also set the following cookies if you participate in the DHL Rewards Programme (Bonusprogramm)*:

Handling cookies

You can also use our products and services without cookies. In your browser, you can deactivate the saving of cookies, limit them to certain websites or set your browser so that you are notified as soon as a cookie is sent. You can also delete cookies from your PC at any time (file: "cookies"). However, please note that in this case you may expect limited page presentation and user guidance.

Most web browsers allow browser settings to manage most cookies to a certain extent.

Please visit the following page for detailed information about cookies, including about how to determine what cookies have been set and how to handle and delete them:
All about cookies

You can visit the following website for further EU-specific recommendations on cookies and the various opt-out choices:
Your online choices

Click on the following Adobe Analytics opt-out link if you wish to switch off general web tracking by Adobe Analytics:
Adobe Analytics Opt-Out

If you previously chose the opt-out and would like to undo this setting, click the Adobe Analytics opt-in link below:
Adobe Analytics Opt-In

You can also disable some or all of the advertising cookies set on your computer by visiting the Network Advertising Initiative (NAI) or the preferences manager of meine-cookies.org.

Not all access to our website is via a web browser. Some users access DHL websites or applications with a mobile device. It may not be possible to disable cookies or change browser settings in this case.

DHL Paket GmbH offers you an improved user experience on this website by integrating Bing Maps as part of shipment tracking and location search.

• Shipment tracking: with the help of the tracking number you can track your packages and see the estimated time of delivery. If a DHL location is stored as delivery address, you can view it by using Bing Maps.
• Location search: you can use the Standortfinder on this website to search for our branches, Packstations and parcel shops, which are displayed on a Bing Maps map.

We use Bing Maps from Microsoft Corporation (One Microsoft Way, Redmond, WA 98052-6399, USA) to display the map. The following data are transmitted to Microsoft for this purpose:

• Referrer (address of the page where Bing Maps is used)
• IP address of the user
• The browser used and browser preferences such as browser size and resolution, browser plugins, date, language setting
• User's location: only if the user explicitly confirms the browser prompt "Should www.dhl.de be allowed to access your location?"

Data processing is performed on the basis of Art. 6(1) (f) GDPR. DHL Paket GmbH has a legitimate interest in visualising DHL locations in the best possible way for customers, as one in ten website visitors makes a search query during their visit to the website. In the context of location search, the map also offers the customer the option of displaying the route from the customer's location to the branch/Packstation. This service would not be possible without a map display.

Only the search address entered by the user is passed on during the location search. There is no link or storage between the search input and the user.

Processing of personal data due to the use of Bing Maps and information obtained through Bing Maps is subject to the Microsoft Bing Maps and MapPoint Web Service End User Terms of Use and Embedded Maps Service Terms of Use. In addition, the Microsoft Privacy Statement and Microsoft Service Agreement apply.

DHL Paket GmbH offers you a chat function on some pages of this website so that it can answer your questions about certain products and services quickly and in the best possible way. When you ask a question in the chat, an application (chatbot "Marie") tries to answer your questions in a partially automated manner. The system responds with keyword-based answers, gives a link recommendation for the relevant website, recommends a contact via a different channel or passes your request to a member of staff in a live chat. Should DHL Paket GmbH receive an enquiry from the area of responsibility of Deutsche Post AG, it will be forwarded to Deutsche Post for further processing.

Depending on your request the following categories of data can be processed within the chat functionality:

• Chat history as transcript
  
• Shipment number (including internal shipment data)
• Name
• Address
  
• E-mail address
  
• Phone number
  
• Usage data (e.g. chat start, chat end, chat duration, chat performance data)

All the questions you ask in the chat will be stored for a maximum of 2 years in order to train the system and to be able to respond better to chat requests in the future. They will subsequently be irrevocably erased. Personal data are not stored and not analysed. Usage data such as chat duration, time stamp of messages and number of user dialogues are only stored for statistical purposes and a maximum of 2 years.

We process your data to address your request and to manage and improve our business and service processes. In the first case this is done on the basis of your consent (legal basis is Art. 6 para. 1 sentence 1 a GDPR), in the second case on the basis of our legitimate interest (legal basis is Art. 6 para. 1 sentence 1 f GDPR). You can revoke your consent at any time by deactivating the cookies in the consent management section. To do this, open the "Use of cookies" section on this page and select "Cookie settings".

The "Marie" chatbot is operated by Salesforce (Salesforce.com, Inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States) under a data processing contract.

Salesforce runs the systems on its own servers in the European Union and currently some parts of the system with Amazon Web Services, Inc., 410 Terry Avenue North, Seattle WA 98109, USA ("AWS"), also in the European Union.

For more information please consult Salesforce's privacy policy and AWS' privacy policy.

DHL Paket GmbH offers its customers the opportunity to register for a DHL customer account on its website by entering personal data. The personal data are entered in an input mask, transmitted to DHL Paket GmbH and stored. Registration requires, in particular, e-mail address, password, security question and answer, first name and surname, address, telephone number and date of birth to be processed. The data are not disclosed to any other third party.

Registration for the DHL customer account is required firstly for the provision of certain content and services on this website (e.g. use of the Packstation) and secondly for the fulfilment of a contract, in particular the fulfilment of service bookings (e.g. sending the parcel announcement) as well as shipment-related and permanent DHL receipt preferences (e.g. delivery of parcels on a day selected by the customer).

When DHL recipient services are used, a DHL customer account contains information about the storage locations for parcels in the customer's absence (preferred location), desired delivery day (preferred day), desired delivery time window (preferred time), first name and surname, street and house number of another person who is to accept parcels in the customer's absence (preferred neighbour), branches, parcel shops or Packstations to which a customer wishes to redirect their parcel (local rerouting), the customer's registration number and, if applicable, other data required for boot delivery (e.g. make of car), parcel box data for buyers/owners of a parcel box (temporarily stored configurations, order data e.g. delivery address, vouchers).

The data (e-mail or telephone number) provided to the deliverer in the context of an expression of interest regarding the preferred location service will be used exclusively for sending the notification concerning the preferred location initiation. The legal basis is Art. 6(1)(b) GDPR (implementation of pre-contractual measures). The data will be deleted immediately after sending the notification.

The use of shipment-related and permanent recipient services is regulated in our General Terms & Conditions, which the customer confirms when creating the customer account. A non-registered customer who uses the shipment-related recipient services must confirm the General Terms & Conditions each time.

The processing of personal data associated with registration and booking of DHL recipient services primarily serves to perform the contract in accordance with Art. 6(1)(b) GDPR. Furthermore, data processing is carried out in order to meet legal obligations in accordance with Art. 6(1)(c) GDPR in connection with contract performance.
Finally, the aforementioned data categories are processed in connection with our security concerns (e.g. to detect criminal offences and misuse) and to ensure the security of the DHL customer account (e.g. identification during customer service provision). DHL Paket GmbH has also undertaken the following measures to ensure the security of customer accounts:

• Prompt for a security question and answer as part of the registration process that allows customers to reset their password and identify themselves to customer service.
  
• Prompt for a change of password every three months and information on the possibility of 2-factor authentication. 2-factor authentication informs the customer by e-mail when their customer account is accessed from a new browser or device. Access must then be verified with a login code.
  

Changes to customer data and the use of the customer account are also logged for security reasons. Data processing is performed in accordance with Art. 6(1)(f) GDPR to ensure security and smooth contract processing.

Users of a DHL customer account can also sign up to the DHL Paket GmbH rewards programme immediately on registration or subsequently under My Data and automatically collect reward points for selected services and products. We use the data collected under the DHL rewards programme (e.g. postal number, shipment number, services, e-mail address, voucher type) to credit reward points to your rewards account and for marketing purposes. As a participant in the DHL rewards programme, you may receive promotional information and interesting offers from us, including about our rewards. The data processing associated with this primarily serves to fulfil the contract in accordance with Art. 6(1)(b) GDPR and to safeguard legitimate interests in accordance with Art. 6(1)(f) GDPR. DHL Paket has a special legitimate interest in providing advertising information and attractive offers, including those relating to our rewards.

You can terminate your participation in the DHL Paket GmbH rewards programme at any time without having to observe a period of notice, thereby commissioning the erasure of your data. Notice of termination can be sent by e-mail to paket[at]dhl.de or by letter to DHL Paket GmbH, Kundenservice Paket, Postfach 148, 57549 Mudersbach.

As part of the services provided by DHL Paket GmbH, Deutsche Post AG or DHL Express Germany GmbH, in particular transport and logistics services, personal data are processed on the basis of contracts concluded with you or the senders. These data are used, for example, to execute a (transport) contract, to administer customer data, to process payments and, where necessary, to perform credit checks. Certain shipping data are provided to the authorities of the country of transit or destination - depending on relevant legal requirements - for the purpose of customs clearance and taxation or for security checks. Such data generally include the name and address of the sender, the name and address of the recipient, a description of the goods, the quantity, weight and value of the consignment.

In order to fulfil a (transport) contract, personal data of the sender and (alternative) recipient (e.g. name, address of the sender and (alternative) recipient, e-mail address, telephone number, shipment information, delivery documentation, such as signature, GPS data and time of the delivery event, bank data, identification data) are processed.

As a general rule, the legal basis is Art. 6(1)(b) GDPR, since processing is carried out for the performance of a contract in which you are (indirectly) involved and for proof of the correct delivery of the service. Furthermore, data processing is carried out in order to meet legal obligations in accordance with Art. 6(1)(c) GDPR in connection with contract performance.

Your personal data provided on the order form will be forwarded to the participating retailers, who will subsequently process them to carry out the order. The data include your contact details and preferred location information. The legal basis for the processing is pursuant to Art. 6(1) sent. 1(b) GDPR (performance of a contract).

1. Introduction
Deutsche Post AG is pleased to welcome you to our Facebook fan page, thank you for your interest in our company, products and services. In the following document, we would like to inform you about certain issues related to data protection laws that apply when you visit our fan page.

• Our fan page was provided to us by Facebook in accordance with valid terms of use. Facebook is solely responsible for the technical operation of the fan page.
• We are solely responsible for the content that we post on the page.
• Your visit and your interaction on our fan page are tracked by Facebook. This information will be provided to us in anonymized form (as page insights). If you have a Facebook account, Facebook will process your data in accordance with Facebook’s own terms of use. If you are not a member of Facebook, your interactions on our fan page will be anonymously tracked and will also be provided to us in the form of statistical analysis (page insights). Both Facebook and we are jointly responsible for processing personal data in events related to page insights (insight data).
• Pursuant to the agreement between Facebook and us (a page insights addendum), every joint controller shall fulfill its information obligations on its own.
• You may exercise your rights as the data subject (see Item 4) by contacting the officer responsible for insights data. Should we receive an inquiry that falls into Facebook’s area of responsibility, we shall forward it to Facebook for further processing.
•  We have no say in Facebook’s processing of the data. Furthermore, we possess no information regarding the degree, purposes and length of time that Facebook will store the data and possibly evaluate, link and transmit the information to third parties. If you would like to contact us directly, i.e. without the participation of Facebook, please use the contact details on our website.
• You will find additional information regarding data processing for which Facebook is solely responsible in Facebook’s data policy and cookie policy.

2. Who is responsible for data processing?
Deutsche Post AG, Charles-de-Gaulle Str. 20, 53113 Bonn, Germany, is responsible for the information it posts and also for its processing.

You can reach our data protection officer(s) at

Deutsche Post AG
Corporate Data Protection
53250 Bonn, Germany
datenschutz[at]dpdhl.com

Facebook Ireland Ltd, 4 Grand Canal Harbour, Dublin 2, Ireland, and Deutsche Post AG are jointly responsible for processing the personal data in events for page insights (Insights data). Collective processing is based on an agreement between the joint controllers pursuant to Article 26 GDPR, which you can view at: Information on Page Insights

3. Which data do we process, and how and why do we process your data?

3.1 Data processing of page insights for statistical purposes
For our fan page, Facebook provides us with page insights. Page insights are anonymous statistics that are generated as a result of certain events and are tracked by Facebook when a fan page visitor such as you interacts on our fan page. We can use the page insights, which contain no personal data, to see which content is particularly accessed by which group of individuals. We can also use these data to optimize our fan page itself. This represents a legitimate interest for processing (processing of personal data in events for page insights). The legal basis for data processing related to page insight is Article 6 (1)(f) GDPR.

You can adjust your Facebook ad preference settings in your Facebook account.

3.2 Data processing resulting from contacting us and from other communications
We ourselves do not collect personal data when you get in touch with us by using a contact form or Messenger, among other options. This data is processed exclusively for the purpose of responding to the inquiry, for establishing contact, for the associated technical administration and, unless other statutory or contractual retention periods apply, will be used for a maximum of two years to prove correct and proper processing and for further optimization of services.

Our legitimate interest is to properly address your matter as quickly as possible. The legal basis for the processing is Article 6 (1)(f) GDPR. If the contact is initiated for contract inception or conclusion, Article 6 (1)(b) GDPR will serve as the legal basis.

If you provide us with personal data on our fan page (e.g., as part of comments), this process shall be conducted on the basis of your consent in accordance with Article 6 (1)(a) GDPR. You may revoke your consent at any time with effect for the future. If you would like to exchange personal data with us, we recommend that you contact our customer service.

Data is also collected for the purpose of holding and processing competitions. The respective details, such as which data is processed for which purpose, can be found in the data protection notices and terms and conditions of the respective competition.

3.3 Data processing for direct marketing purposes
We process personal data in order to inform you about our offers, innovations, products and services. Personal data are processed for direct marketing purposes within the context of our legitimate interests. The legal basis for this data processing is Article 6 (1)(f) GDPR. You have the right at all times to object to the processing for direct marketing purposes (see Item 4). Once your objection has been expressed, your personal data shall no longer be processed for these purposes.

4. What rights do users have?
Under the GDPR, data subjects shall have the following rights:

• Under Article 15 GDPR, they have the right to receive information regarding the personal data that are processed by the respective controller
• They may request a rectification under Article 16 GDPR, provided that their data are not or are no longer correct.
• Under Article 17 GDPR, the data subjects may demand that their personal data be erased.
• Under Article 18 GDPR, they have the right to demand a restriction on the processing of their personal data.
• If the conditions of Article 20 (1) GDPR have been met, the data subjects have the right to receive their data in a structured, commonly used and machine-readable format.
• Under Article 77 (1) GDPR, they have the right to lodge a complaint with the responsible data-protection authority.
• Under Article 21 (2) GDPR, you may at any time object to the processing of your personal data for direct marketing purposes.
• Under Article 21 GDPR, the data subjects have the right to object, provided that their data are processed on the basis of a legitimate interest in terms of Article 6 (1)(f) GDPR (see Items 3.1 and 3.2) and provided that they can cite grounds relating to their own particular situation. You can lodge an objection with our Facebook customer service by stating your contact details, the specific processing to which you are objecting, the grounds for objection arising from your particular situation and the name of the fan page.

or in the case of an objection to the processing of page insights for statistical purposes (see Item 3.1) with Facebook. Should we receive an inquiry that falls into Facebook’s area of responsibility, we shall forward it to Facebook for further processing.

If you wish to exercise data subject rights against Facebook, please contact Facebook Ireland Ltd., 4 Grand Canal Harbour, Dublin 2, Ireland. You may exercise these rights online by using the contact form provided on the Facebook site.

If you would like to exercise your rights as a data subject in dealings with us, please use the contact data included in Item 2.

If you send shipments via a Packstation, it is possible to receive proof of posting for your shipment by e-mail. DHL Paket GmbH requires your e-mail address in order to send you proof of posting by e-mail. The legal basis for data processing is Art. 6(1)(b) GDPR, since the processing is necessary for the performance of the contract. Your e-mail address will not be disclosed to third parties and will be erased after 7 days. You can also receive a proof of posting without providing an e-mail. To do this, however, you must post your shipments at branches or DHL parcel stores, where you will then receive a printed proof of posting.

With DHL online franking, Deutsche Post AG enables you to purchase DHL shipping stamps for the national and international shipment of your parcels and packages yourself. Personal data of the person buying the DHL shipping stamp as well as of the sender and recipient of the shipment are processed (e.g. type of shipment, type of product, additional services, collection address, name and address of the sender and recipient, postal number of the sender/recipient, telephone number of the recipient if applicable, details of the customs declaration if applicable, e-mail address of the sender and, if applicable, of the recipient, method of payment) for the purpose of contract processing and fulfilment as well as compliance with legal requirements (e.g. Section 99 of the Code of Criminal Procedure (StPO), Section 40 of the Postal Act (PostG), Section 257 of the Commercial Code (HGB), Section 147 of the Fiscal Code (AO)). Depending on which product or service you have ordered, the shipment data is sent to the companies involved in the provision of postal services (here: DHL Paket GmbH, DHL Express Germany GmbH) in order to ensure the proper delivery of the shipment. The legal basis for the processing of personal data is Art. 6(1)(b) and (c) GDPR.

Various payment methods are offered when purchasing the DHL shipping label.

Deutsche Post AG has commissioned payment service provider Unzer E-Com GmbH with the settlement of payment transactions by credit card, instant bank transfer or direct debit. If you pay by credit card or direct debit, the data required to process the transaction will be collected and processed by the payment service provider. The legal basis for data processing is Art. 6(1)(b) GDPR, as data processing is necessary for payment and thus for the performance of the contract. In the case of instant bank transfers, Unzer E-Com GmbH uses the services of Sofort GmbH, whereby the data required to process the transaction is transferred to Sofort GmbH by Unzer E-Com GmbH.

More detailed information about instant bank transfers can be found in SOFORT GmbH's data privacy statement or on the Klarna website.

If necessary, your data will be transmitted to a credit agency to protect the legitimate interests of Deutsche Post AG in order to carry out an identity and credit check. This is particularly the case if Deutsche Post AG makes advance payment and bears the economic risk (e.g. in the case of payment by direct debit). The legal basis for data processing as part of a credit check by a credit agency is Art. 6(1)(f) GDPR.

In addition, there is the option of processing the payment transaction using the online payment service PayPal. The European operating company of PayPal is PayPal (Europe) S.à.r.l. & Cie. S.C.A. 22-24 Boulevard Royal, 2449 Luxembourg, Luxembourg. If you choose PayPal as the payment method, your data required for the payment process will be transmitted to PayPal. By selecting this payment option, you consent to the transfer of personal data required for payment processing. The following data is routinely transmitted to PayPal: name, address, company, e-mail address, telephone and mobile number, IP address. In order to process the contract, such personal data are also required that are related to the particular shipping order. The legal basis for data processing is Art. 6(1)(b) GDPR, as the processing of the data is necessary for payment by PayPal and thus for the performance of the contract.

Furthermore, the customer has the option to conclude a billing agreement with PayPal during the payment process. In this context, no personal data are exchanged with Deutsche Post AG. The data transmitted to PayPal may be transmitted by PayPal to credit agencies. The purpose of this transfer is to check identity and creditworthiness. The applicable data protection policy of PayPal can be accessed here.

Deutsche Post AG does not store any payment details besides the name of the payment service provider used and anonymous IDs. The entire handling of payments and the use of the payment data required for this purpose are performed exclusively by the payment service providers.

Finally, processing is also carried out for the purposes listed below:

• In connection with security concerns (e.g. for the purpose of detecting criminal offences),
  
• For the purpose of preparing statistics,
  
• For the purposes of quality assurance and process optimisation, and
  
• Planning certainty
  

Deutsche Post AG has a legitimate interest in this in order to ensure smooth processing and to constantly improve its products and services. In the opinion of Deutsche Post AG, there is no overriding interest worthy of protection, since the intensity of the processing operations is extremely low, e.g. through the use of pseudonyms. The legal basis for this is Art. 6(1)(f) GDPR.

A DHL Paket GmbH parcel notification informs you free of charge about the expected delivery date of the parcels you have ordered to your home address. Furthermore we inform you in case of a delay in delivery or if we did not meet you upon the delivery. DHL Paket GmbH requires your e-mail address in order to be able to notify you by e-mail of the expected delivery day for and the whereabouts of your shipment. Parcel notification is a part of DHL Paket services that are activated as an integral element of the contract when you register with DHL Paket. The processing of the e-mail address for the purpose of parcel notification is carried out for the performance of a contract on the basis of Art. 6(1)(b) GDPR. If you are not a registered DHL customer, DHL Paket GmbH will receive your e-mail address from the sender of the shipment if they wish to use DHL Paket GmbH's parcel notification service. DHL Paket GmbH subsequently processes the e-mail address for the sole purpose of sending you the parcel notification. The legal basis for this is Art. 6(1)(f) GDPR. The processing of the e-mail address for the purpose of parcel notification is carried out in order to deliver the shipment as quickly and as efficiently as possible. Every parcel notification includes an opt-out for future parcel notifications.

You can use DHL Paket GmbH's shipment tracking service to track shipments addressed to you or sent by you, and also view the expected time of delivery. For tracking, simply enter your shipment number and the current status of your shipment will be displayed. You will also receive all important detailed information about your shipment. In addition, the sender or recipient can also receive further information about the shipment in question by e-mail or SMS. For this purpose, the e-mail address or mobile phone number of the recipient of the notification can be stored and the notification activated. In this context, the person entering the data must ensure that the notification recipient agrees to the processing of e-mail address, mobile phone number and notification.

The following data are processed as part of shipment tracking: shipment number, name and address of the sender, name and address of the recipient, e-mail address of the sender/recipient if applicable, name and address of the alternative recipient if applicable, customer data of the sender, product or service name, shipment history, signature of the recipient, confirmation that a minimum age has been checked (over 16/over 18).

The data are processed for the purpose of fulfilling the contract on the basis of Art. 6(1)(b) GDPR.

In selected cases, you will be offered live tracking for your parcel in DHL shipment tracking. As part of live tracking, you can follow the route of your parcel live on a map on the day of delivery.

It is also possible to track national express shipments from DHL Express Germany GmbH via the shipment tracking function on this page.

DHL Paket GmbH offers you an improved user experience on this website by integrating Google Maps as delivery to Packstation/branch.

• Shipment tracking: for some shipments we offer a live tracking function that allows you to follow the path of your shipment live on a Google Maps map.
• Delivery to Packstation/branch: within tracking, you will see an option to redirect your shipment to a Packstation or branch if you are not going to be at home at the time of delivery. You can select the appropriate Packstation/branch on a map from Google Maps.

We use Google Maps from Google Inc. (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) to display the map. The following data are transmitted to Google for this purpose:

• Referrer (address of the page where Google Maps is used)
• IP address of the user
• Google account (if the user is logged into Google, this will be recognised and assigned)
• The browser used and browser preferences such as browser size and resolution, browser plugins, date, language setting
• User's location: only if the user explicitly confirms the browser prompt "Should www.dhl.de be allowed to access your location?"

Data processing is performed on the basis of Art. 6(1) (f) GDPR. DHL Paket GmbH has a legitimate interest in visualising DHL locations in the best possible way for customers, as one in ten website visitors makes a search query during their visit to the website. In the context of location search, the map also offers the customer the option of displaying the route from the customer's location to the branch/Packstation. This service would not be possible without a map display.

Only the search address entered by the user is passed on during the location search. There is no link or storage between the search input and the user.

To Google's privacy policy