As soon as we have received the order confirmation for your shipment from the sender, you can book a redirection of your shipment through the DHL shipment tracking. You will also receive a parcel notification by e-mail at least one day before delivery, including the expected delivery date and a link to book the redirection. You can redirect your parcel until 4 a.m. in the morning of the expected delivery day.

If you want to redirect your shipments permanently, you can place a corresponding order in your DHL customer account as a registered customer. As soon as a shipment is on its way to your home address, it will be automatically redirected to the branch/Packstation you have defined, without you having to order the redirection separately. Please note that in exceptional cases DHL may refuse the redirection.

The following products/services are generally excluded from a parcel redirection:

• Letter items (this also includes book, consignment of goods and photo mail shipments)
• Päckchen
• Warenpost (commodity mail)
• Redirects
• Bulky goods
• Shipments subject to additional charges
• Shipments from abroad for which customs duties are payable
• Shipments for self-duty payers
• Transport insurance
• Ident-Check

The following products/services are additionally excluded from a redirection to a branch:

• Express shipments

The following products/services are additionally excluded from redirection to a Packstation:

• Personal delivery
• Cash on delivery
• Age verification
• Items subject to additional charges
• Shipments that exceed the maximum compartment size of the Packstation of 75 x 60 x 40 cm (XL-compartment). Please note, however, that not every Packstation has an XL compartment.

In exceptional cases, it may happen that your shipment is not redirected to your deposited branch/Packstation, but is delivered to your original address or you do not receive an offer for parcel redirection.

There may be various reasons for this, e.g.:

• You were not identified as a registered DHL customer because we could not see a sufficient match between the recipient data and the data in your customer account. 
• There is no electronic shipment data from the sender.
• The shipment was not addressed to a home address (but already to another branch/Packstation).
• The sender has excluded the Parcel Redirection service for its shipments.
• The item contains products/services for which parcel redirection to a branch/Packstation is not permitted (see here).
• The latest order time of 4 a.m. on the morning of the delivery day has already expired.

It is only possible to select Packstations or branches that are located near your home address.

In addition, individual Packstations and branches may not be approved for parcel redirection for operational reasons and therefore cannot be selected in the booking process. 

Please also note that you can only redirect parcels to a Packstation if you are activated for the Packstation service.