To further ensure the provision of proactive reports, we ask you to personalize your user.
How do you find the user created by us?
As your company's GKP customer administrator, you can access the user created by us in the Post & DHL Business Customer Portal (GKP) via the "Manage users" section of your personal menu (drop-down menu at the top right next to your user name). You can identify the user by the following non-personalized standard details:
- First name: Proactive
- Surname: Reporting
- E-mail: noname@dhl.com
What to do now?
Step 1: Personalize the user created by us.
- Search for the user created by us via the "Manage users" section of your personal menu.
- open the user for editing by clicking on the pencil icon on the right.
- Enter a first and last name and a valid e-mail address in the fields provided.
- Make a note of the user name provided, as you will need this for your subsequent login to the GKP.
- Then click on the "Send e-mail for password" button at the bottom left.
- Save your changes by clicking on the "Apply" button at the bottom right.
- An e-mail containing a link to assign a password will now be sent to the e-mail address you have entered in the user account. Click on this link.
- You will then be taken to a page where you can set the password for the user.
- After assigning the password, please log in.
- Important: Then keep your user account active by logging in regularly. After six months of inactivity, your user will be automatically blocked.
Step 2: Check the report configurations that we have transferred from the old system to the user we have created.
- After you have logged in to GKP with the now personalized user, please switch to the "Invoices & Reports" area via the GKP navigation bar -> Proactive Reports".
- You will find the stored report configuration in the "Manage reports" area.
The reports are correct, but the stored SFTP directory is incorrect or the correct directory cannot be selected?
You can still call up the reports via the GKP. To do this, go to the "Invoices & Reports -> Proactive Reports -> Download Reports" area. If the SFTP directory you require is not available for selection, please get in touch with your sales contact. You will find your personal contacts at the bottom of the GKP homepage.
Step 3: Decide on an option for how you want to continue using the report configurations of the user created by us.
Option 1: Create the report configurations for a GKP user you are already using (recommended).
To avoid having to use an additional user for the report configurations, we recommend that you transfer them to an existing GKP user that you are actively using.
The advantage of creating a new report under an actively used user is that you avoid the risk of a user lock due to inactivity (after 120 days) and the associated suspension of report generation.
Unfortunately, new report configurations can only be created manually. Unfortunately, copying from one user to another is not possible.
Option 2: Permanently use the user created by us and personalized by you.
Of course, you can also permanently use the user created by us and personalized by you in order to use the report configurations stored therein and to be able to make changes to them.
Please note, however, that you must log in regularly (at least once every 120 days) with this user in the GKP to prevent it from being blocked.
(Optional) Step 4: If you transfer the report configurations to another user, delete the user created by us.
If you choose option 1 in step 3, please delete the user created by us after you have recreated the report configurations in another user?
Where can you find help on report configurations and other topics relating to the GKP?
General information and help on the "Proactive Reporting" function, user administration in the GKP and many other GKP contents can be found by clicking on the question mark icon at the top right of the individual pages of the portal.