Deutsche Post AG is pleased to welcome you to our Facebook fan page, thank you for your interest in our company, products and services. In the following document, we would like to inform you about certain issues related to data protection laws that apply when you visit our fan page.
- We are solely responsible for the content that we post on the page.
- Pursuant to the agreement between Facebook and us (a page insights addendum), every joint controller shall fulfill its information obligations on its own.
- You may exercise your rights as the data subject (see Item 4) by contacting the officer responsible for insights data. Should we receive an inquiry that falls into Facebook’s area of responsibility, we shall forward it to Facebook for further processing.
- We have no say in Facebook’s processing of the data. Furthermore, we possess no information regarding the degree, purposes and length of time that Facebook will store the data and possibly evaluate, link and transmit the information to third parties. If you would like to contact us directly, i.e. without the participation of Facebook, please use the contact details on our website.
2. Who is responsible for data processing?
Deutsche Post AG, Charles-de-Gaulle Str. 20, 53113 Bonn, Germany, is responsible for the information it posts and also for its processing.
You can reach our data protection officer(s) at
Deutsche Post AG
Corporate Data Protection
53250 Bonn, Germany
Facebook Ireland Ltd, 4 Grand Canal Harbour, Dublin 2, Ireland, and Deutsche Post AG are jointly responsible for processing the personal data in events for page insights (Insights data). Collective processing is based on an agreement between the joint controllers pursuant to Article 26 GDPR, which you can view at: Information on Page Insights
3. Which data do we process, and how and why do we process your data?
3.1 Data processing of page insights for statistical purposes
For our fan page, Facebook provides us with page insights. Page insights are anonymous statistics that are generated as a result of certain events and are tracked by Facebook when a fan page visitor such as you interacts on our fan page. We can use the page insights, which contain no personal data, to see which content is particularly accessed by which group of individuals. We can also use these data to optimize our fan page itself. This represents a legitimate interest for processing (processing of personal data in events for page insights). The legal basis for data processing related to page insight is Article 6 (1)(f) GDPR.
You can adjust your Facebook ad preference settings in your Facebook account.
3.2 Data processing resulting from contacting us and from other communications
We ourselves do not collect personal data when you get in touch with us by using a contact form or Messenger, among other options. This data is processed exclusively for the purpose of responding to the inquiry, for establishing contact, for the associated technical administration and, unless other statutory or contractual retention periods apply, will be used for a maximum of two years to prove correct and proper processing and for further optimization of services.
Our legitimate interest is to properly address your matter as quickly as possible. The legal basis for the processing is Article 6 (1)(f) GDPR. If the contact is initiated for contract inception or conclusion, Article 6 (1)(b) GDPR will serve as the legal basis.
If you provide us with personal data on our fan page (e.g., as part of comments), this process shall be conducted on the basis of your consent in accordance with Article 6 (1)(a) GDPR. You may revoke your consent at any time with effect for the future. If you would like to exchange personal data with us, we recommend that you contact our customer service.
Data is also collected for the purpose of holding and processing competitions. The respective details, such as which data is processed for which purpose, can be found in the data protection notices and terms and conditions of the respective competition.
3.3 Data processing for direct marketing purposes
We process personal data in order to inform you about our offers, innovations, products and services. Personal data are processed for direct marketing purposes within the context of our legitimate interests. The legal basis for this data processing is Article 6 (1)(f) GDPR. You have the right at all times to object to the processing for direct marketing purposes (see Item 4). Once your objection has been expressed, your personal data shall no longer be processed for these purposes.
3.4 Data processing for non-binding consultations
Secure the advantages of joint sales support from DHL Paket and Deutsche Post and thus the most efficient, comprehensive advice on all postal and parcel issues from a single source.
We hereby consent to the mutual exchange between DHL Paket GmbH, Deutsche Post AG and DHL Express Germany GmbH of data pertaining to their respective products, services and business relationships with us for sales purposes. This consent applies not only to data that are subject to postal secrecy protection (such as geographical volume data and dispatch data) but also to other personal data (e.g., contacts’ names and details). DHL Paket GmbH, Deutsche Post AG and DHL Express Germany GmbH aim to tailor their own and/or joint sales activities to the specific needs of their customers by means of the collective analysis and use of data. We also agree to receive cross-divisional advice for the entire portfolio by telephone and e-mail.
4. What rights do users have?
Under the GDPR, data subjects shall have the following rights:
- Under Article 15 GDPR, they have the right to receive information regarding the personal data that are processed by the respective controller
- They may request a rectification under Article 16 GDPR, provided that their data are not or are no longer correct.
- Under Article 17 GDPR, the data subjects may demand that their personal data be erased.
- Under Article 18 GDPR, they have the right to demand a restriction on the processing of their personal data.
- If the conditions of Article 20 (1) GDPR have been met, the data subjects have the right to receive their data in a structured, commonly used and machine-readable format.
- Under Article 77 (1) GDPR, they have the right to lodge a complaint with the responsible data-protection authority.
- Under Article 21 (2) GDPR, you may at any time object to the processing of your personal data for direct marketing purposes.
- Under Article 21 GDPR, the data subjects have the right to object, provided that their data are processed on the basis of a legitimate interest in terms of Article 6 (1)(f) GDPR (see Items 3.1 and 3.2) and provided that they can cite grounds relating to their own particular situation. You can lodge an objection with our Facebook customer service by stating your contact details, the specific processing to which you are objecting, the grounds for objection arising from your particular situation and the name of the fan page.
or in the case of an objection to the processing of page insights for statistical purposes (see Item 3.1) with Facebook. Should we receive an inquiry that falls into Facebook’s area of responsibility, we shall forward it to Facebook for further processing.
If you wish to exercise data subject rights against Facebook, please contact Facebook Ireland Ltd., 4 Grand Canal Harbour, Dublin 2, Ireland. You may exercise these rights online by using the contact form provided on the Facebook site.
If you would like to exercise your rights as a data subject in dealings with us, please use the contact data included in Item 2.