1 Introduction
Thank you for visiting Deutsche Post AG's social media pages and for your interest in our company and our products and services. Please find below information on some aspects of data protection law in relation to your use of our social media pages.
- Our social media pages are provided by the respective social media platform operators in accordance with the valid terms of use. The respective platform operator has sole responsibility for technical operation of these pages.
- Deutsche Post AG has sole responsibility for the content placed on its social media pages (e.g. information about our company, products, services, competitions, campaigns), and for interaction with visitors to the pages.
- The social media platform operators manage the entirety of the platforms' IT infrastructure, provide their own data protection information notices, and are in an independent relationship with the respective platforms' registered users. The social media platform operators have sole responsibility for all data protection matters relating to your user profile, to which we have no access.
- Firstly, we have no influence on data processing operations carried out by the social media platform operators, and secondly we are unable to ascertain the extent to which, the purposes for which and the duration for which the data are stored by the social media platform operators and, where applicable, are analysed, linked and forwarded to third parties.
- Please note that in certain circumstances, your data may also be processed outside of the European Union/the European Economic Area. This can present data protection risks for users as an appropriate level of data protection may not be guaranteed, and enforcing the rights of data subjects may be restricted.
- Please ensure that you consult the respective data protection information notices and cookie policies to find out about data processing operations by the social media platforms and how you can exercise your rights vis-à-vis the social media platform operators.
- If you wish to contact Deutsche Post AG directly, i.e. without using social media platforms, please use the contact details provided on our website.
2 Contact details for the controllers and data protection officers
Deutsche Post AG is the controller for the information provided by it and for the data processing operations for which it is responsible on the following social media pages:
Where personal data are processed in the context of page insights, the platform operators designated below have joint responsibility with us for data processing. Joint processing is carried out on the basis of an agreement between the joint controllers pursuant to Article 26 GDPR.
3 Purposes and legal bases for processing
3.1 Data processing within the framework of our social media pages
We use our social media pages to share information with you about, for example, our company, products, services, campaigns and competitions, and to interact with you on various topics and answer your enquiries accordingly. The associated data processing is carried out in order to safeguard our legitimate interests pursuant to Article 6 (1) lit. f) GDPR. Our legitimate interest concerns PR and communication.
The data provided by you on our pages such as comments, likes, images, videos, etc. are disclosed by the social media platform operators and are processed by us solely for the aforementioned purposes. We merely reserve the right to delete illegal content should this be necessary. This applies, for example, in the event of infringing or illegal posts, hate comments, offensive comments (explicitly sexual content) or attachments (e.g. images or videos), which may potentially infringe copyright laws, personal rights, penal laws or the ethical principles of Deutsche Post AG.
Within the context of competitions, data are collected for the purpose of their implementation and management. The relevant details, for example on which data are processed for which purpose, can be found in the data protection information notices and terms of participation for the respective competition.
If you wish to replace existing personal data held by us, we recommend that you contact our Customer Service department.
3.2 Data processing of page insights for statistical purposes
The social media platform operators of Facebook, Instagram and LinkedIn provide us with page insights, for which we are responsible together with the platform operators. Page insights are anonymous statistics which are created based on specific events and which are recorded by the social media platforms using cookies and similar technologies when a user such as yourself is active on our social media pages. We can use the page insights, which do not contain any personal data, to identify which types of content are requested particularly frequently by which group of persons. This enables us to optimise our social media pages. This constitutes a legitimate interest of ours for the data processing that is carried out. The legal basis for data processing within the context of the page insights is Article 6 (1) lit. f) GDPR. We would like to point out that data processing may also be carried out irrespective of whether you are logged on to or registered with the social media platform. We cannot exert any influence over the use of cookies and similar technologies on the social media platform and in this respect refer to the option available to you as user to click on the respective cookie banner on the social media platform and apply your settings relating to the associated data processing (granting or non-granting of your consent).
3.2.1 Data processing in the event of contact and other communication
We process personal information if you make contact with us, e.g. via a contact form or Messenger. These data are used solely for the purpose of answering the matter in hand, for making contact and for the associated technical administration, and provided that no other statutory or contractual retention periods apply, are used for a maximum of two years in order to prove proper processing and the further optimisation of services.
Our legitimate interest lies in processing your request properly and as quickly as possible. The legal basis for such processing is Article 6 (1) lit. f) GDPR. If contact is made in order to initiate or conclude a contract, the applicable legal basis is Article 6 (1) lit. b) GDPR.
Where you provide personal data via our fanpage (e.g. in comments), this is done on the basis of your consent pursuant to Article 6 (1) lit. a) GDPR. You can revoke this consent at any time, with effect for the future. If you wish to replace existing personal data held by us, we recommend that you contact our Customer Service department.
Within the context of competitions, data are collected for the purpose of their implementation and management. The relevant details, for example on which data are processed for which purpose, can be found in the data protection information notices and terms of participation for the respective competition.
3.2.2 Data processing for direct marketing purposes
We process personal data in order to inform you about our offers, innovations, products and services. Personal data are processed for direct marketing purposes on the basis of our legitimate interest. The legal basis for such data processing is Article 6 (1) lit. f) GDPR. You have the right to object to processing for direct marketing purposes at any time (see No. 4). Once we are in receipt of your objection, we will no longer process your personal data for these purposes.
3.2.3 "Data processing for consultations without obligation"
You agree that DHL Paket GmbH, Deutsche Post AG and DHL Express Germany GmbH may share data about their respective products, services and business relationships with each other and may organise their own and/or joint marketing measures in a customer-specific way based on the joint analysis and use of data. The consent applies both to data that are protected by postal secrecy (such as geographic volume data and shipment data) and also to other personal data (e.g. names and contact details of the contact persons). You also agree that all company units may reach out to you by telephone and email in relation to the entire portfolio. Details can be found in the supplementary data protection information and, if you re-consider matters at a later date, you can revoke your consent at any time with effect for the future by sending an email to kundendaten[at]dhl.com. The legal basis for such processing is your consent pursuant to Article 6 (1) lit. a) GDPR.
3.3 Social Media Monitoring
We use social media monitoring to generate a picture of how our company, our products and our services are perceived, in order to identify any potential for improvement. During this process, contributions on the social media platform are analysed based on channel links and also relevant hashtag links. Only contributions which you have made available freely to an unrestricted public are used. The legal basis for processing personal data within the context of social media monitoring is Article 6 (1) lit. f) GDPR, as we have a legitimate interest in being able to identify any deficits in our products and services in freely accessible comments and in being able to respond appropriately to them.
4 Rights of data subjects
According to the GDPR, you have the following rights:
- Pursuant to Article 15 GDPR, you can obtain information about your personal data.
- Pursuant to Article 16 GDPR, you can obtain rectification if your data are not or are no longer applicable.
- Pursuant to Article 17 GDPR, you can obtain the erasure of your personal data.
- Pursuant to Article 18 GDPR, you have the right to obtain restriction of processing of your personal data.
- If the prerequisites of Article 20 (1) GDPR apply, you have the right to receive your data in a structured, commonly used and machine-readable format.
- Pursuant to Article 21 GDPR, you have a right to object where the processing of your data is based on a legitimate interest pursuant to Article 6 (1) lit. f) GDPR and where you can demonstrate grounds for such objection which relate to your particular situation.
- Pursuant to Article 77 (1) GDPR, you have the right to lodge a complaint with the competent data protection supervisory authority.
- You can revoke consents granted to us at any time, with effect for the future.
Please use our contact form to assert your data subject rights.
If you wish to exercise your data subject rights vis-à-vis the social media platform operators, please contact the platform operators using the contact details provided on the social media platform. If we receive a request which falls within the sphere of responsibility of the social media platforms, we will forward this on accordingly for processing.
5 Duration of storage
The duration for which your data are stored depends on the respective context in which they are processed and is based on the general legal conditions relating to data protection. All public contributions by you on our social media pages will remain on them for an unlimited period of time, unless we erase them due to the original contribution being updated, a legal infringement or an infringement of our guidelines. Naturally, you can erase your contribution, content, etc. yourself at any time, or exercise your right to erasure with us.
Since we have no influence concerning the erasure of your data by the social media platform operators, please refer to the data protection information notices of the respective platform operators.