Data Protection Statement

DHL Germany (hereinafter called 'DHL') is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process. We want you to feel secure when you visit our internet pages.

In the following, we explain what information DHL collects when you visit our website and how this information is used.

Personal data is specific information about personal or factual characteristics relating to a certain natural person or a natural person who can be specified. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be directly linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.

For users with a DHL customer account: we require certain pieces of personal information to ensure that we have clearly identified the various participants in the dispatch process and to communicate important information with them (such as when dropping off a Packstation item). These data are requested at the time of registration and include the last name, first name, address, e-mail address and/or mobile telephone number and date of birth (to ensure that you are not a minor). You also have the option of activating messenger services as supplemental notification channels, including SIMSme. You'll also be asked what type of advice and notifications we may send you.

DHL is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers always temporarily save for security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request.

Certain areas of the DHL websites including, but not limited to, MyDHL require registration or a password for access. Information obtained from users of these areas may also be used for DHL's marketing purposes within the limits of national law. DHL provides a right of access and rectification of personal data under the applicable legislation.

Certain shipment data will be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.

We use the personal data which you have made available to us exclusively for technical administration of the web pages and to fulfill your wishes and requests - thus primarily for fulfillment of a contract concluded with you or to answer your request. In turn, it helps us improve the services we offer to you, and to make our website's content and services easier to use and more appropriate to you.

If you consent, you'll receive customised offers based upon your interests and preferences as well as targeted tips regarding products and information related to DHL and Deutsche Post AG. You can unsubscribe from these messages at any time by simply clicking on the link at the bottom of the e-mail or using our customer support contact form.

You will only ever by contacted by DHL and Deutsche Post AG with offers on interesting products and services, using the contact channels that you specify (such as e-mail and text message) where you have offered your explicit consent for us to do so. To eliminate the need to share addresses with external parties, addressing and dispatch itself is handled by DHL Paket GmbH. The technical process is handled by a third-party vendor commissioned by DHL Paket GmbH and which has signed an explicit agreement to comply with the data-protection requirements. In this way, there is no forwarding of your address data by DHL Paket GmbH to any third party. The third party could only possibly learn your address data if you respond to the information provided from the vendor that we have selected.

DHL does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given express consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products.

The use of the DHL customer account can also necessitate the sharing of data with other subsidiaries of Deutsche Post DHL Group and its sub-vendors (please see also the consent statement in point 9 (3) of the general terms and conditions for DHL RECEIPT OPTIONS). Beyond this, upon request DHL shares the data known to DHL Paket GmbH (name and street address) with the dispatcher contracted by the customer to ensure that these data match the invoice address shared by the customer with the dispatcher. There is no sharing of the entire address.

Bonus program

Users of the DHL customer account can also register for the DHL bonus program, either directly when registering for an account or at any subsequent point by visiting the My Data section of the portal. The bonus program allows the customer to automatically collect bonus points for selected services and products. The data collected as part of the DHL bonus program can be used to issue gift certificates related to the bonus points you have collected and for marketing purposes. As a participant in the DHL bonus program, you may receive commercial information and interesting offers from us, including on our reward prizes.

Note
Regardless of whether you consent to join this program or not, DHL will send e-mails that you or others have requested, such as on upcoming parcel deliveries. You may also receive e-mails with important usage notices for products, services or systems as well as news regarding your customer account.

DHL would like to contact you in order to provide you with the latest information about updates to our website or our offers, news, products and services. If you contact or register with DHL on our web pages, we sometimes request that you indicate whether or not you would like to receive direct advertising material from us. If you are already a customer of DHL, you will naturally continue to receive necessary information about important changes in connection with existing contracts (e.g. rate changes).

We use tracking software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.

This website collects and stores data by means of a web analysis service that creates anonymous user profiles. These user profiles are used to analyse user behaviour and to improve the design of our website to better serve the needs of its visitors. One instrument deployed to aid with analysis is 'cookies'.

"Cookies" are small files that enable us to store information related to your PC and you, the user, specifically, while you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. And they help us configure our offers so that they are as convenient and efficient as possible for you. The anonymised user profiles are never combined with personal data regarding the anonymised user without explicit permission from the data subject.

On the one hand, we use what are called "session cookies", those that are stored exclusively for the duration of your visit to one of our internet pages. On the other, we use "persistent cookies" for retaining information about visitors who repeatedly access one of our internet pages. The purpose of using cookies is to be able to offer you optimal user guidance as well as to "recognize" you and thus be able to present (as much as possible) diversified internet pages and new contents during repeated use.

Generally, we do not create an individual profile of your online activities. The content of a persistent cookie is limited to an identification number. Name, email address, IP address, etc., are not saved on the majority of our sites.

There are three exceptions:

  1. MediaMind Tracking Cookies. These persistent tracking cookies collect your IP address and uses it to provide geographical location data to help DHL monitor and manage advertising campaigns. The cookies are completely encrypted and do not collect any other personally-identifiable data, so the IP address cannot be linked to personal data and is not shared with third parties. The IP address is stored securely and only used confidentially by DHL internally to provide aggregated reports. The cookies expire after 30 days.

    You can learn more about MediaMind Tracking cookies in the DHL Table of Cookies below.

    Alternatively, to opt out of being tracked by MediaMind across all websites, you can do so by clicking on the MediaMind Opt-Out link below:
    MediaMind Opt-Out

    If you've previously opted out, and would like to reverse your setting, click the MediaMind Opt-In link below:
    MediaMind Opt-In

  2. Google Analytics Cookies. A small number of countries may use Google Analytics cookies on a small scale for specific local purposes. These cookies use your IP address as recognition, however do not identify you as an individual. In other words, information is collected in an anonymous form. The cookies collect information about how visitors use our local sites and use the information to compile reports and to help us improve local sites.

    You can learn more about Google Analytics in the DHL Table of Cookies below.

    Alternatively, to opt out of being tracked by Google Analytics across all websites, visit:
    Google Analytics Opt-out Browser Add-on

DHL Table of Cookies

We have provided details of all cookies used on DHL websites in the table below:

Cookie Name Purpose More information
Tracking cookie eDeviceID This cookie stores a unique technical flag that can be recognised by the browser when it is encountered in subsequent visits. The cookie allows for dynamically created content, such as including an item on the home page, to be assigned to you when you are not logged in. The cookie is valid for ninety days.  
Authentification cookies eToken This cookie contains encrypted data regarding your login status across our various web pages. It allows you to use those various services without having to log in again. The cookie is valid for ninety days.  
Authentification cookies eMeta To allow you to log in to our website without the need to re-enter the Google Recaptcha or the two-factor authentication code, we store necessary data in this cookie. The cookie is valid for ninety days.  
Recaptcha cookie nocap This cookie is created when you log in to dhl.de and successfully solve the Recaptcha. You do not need to repeat the Recaptcha process when you log in thereafter.  
Campaign Name Cookie campaignName This cookie is created when you arrive at a DHL web page from a DHL promotional banner or from a link contained in a campaign / promotional email.
The cookie stores a campaign ID, which uniquely identifies the campaign source.
If you contact DHL using one of our online contact or registration forms within 24 hours of arriving at one of our websites, the campaign ID is attached with the email sent to DHL Sales or Customer Service.
This information is solely used to assess how successful our campaigns are and monitor if customers have contacted us as a result of a campaign.
The cookie stores no personal customer data at all, only the campaign's ID.
The cookie expires after 24 hours only.
 
Search Parameter Cookie searchParams This cookie is used to store search phrases and words that you have typed into our Search boxes.
The Search boxes can be found at the top right of each of our web pages.
In this way, we remember your search terms and pre-populate the search box with previous suggestions when you reuse the search boxes.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie permanently stores search terms until such a time that you actively decide to clear your browser cache and cookies.
 
Shipper Reference Details Cookie shipRefDetails This cookie is used to store all previously tracked shipper reference values that you enter when using our DHL Express Shipper's Reference tracking application.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie permanently stores all shipper references until such a time that you actively decide to clear your browser cache and cookies.
Take a look at one of our DHL Express Shipper's Reference tracking applications
Waybill Cookie AWB This cookie is used to store the last tracking number value that you entered when using one of our main online tracking applications.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie only stores the previous tracking number value until such a time that you enter a new number in the same tracking application.
Take a look at one of our main online tracking applications
Waybill Brand Cookie BRAND This cookie is used to store the last shipment type that you selected from the dropdown options that are offered in our main online tracking applications.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie only stores the previous shipment type dropdown option selected until such a time that you return and select another option in the same tracking application.
Take a look at one of our main online tracking applications
Fast Track Cookie No fixed name This cookie is used to store both the last tracking number value entered and the shipment type selected from the dropdown when using our smaller Fast Track online tracking applications.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie only stores the previous tracking number value and previous shipment type dropdown option selected until such a time that you return and select new options in the same Fast Track tracking application.
You can find one of our DHL Express Fast Track tracking applications here
Tab System Cookie No fixed name This cookie is used to store the last tab that you selected on a page using a multi-view tab system.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie only remembers the previous tab selected until you return and select another tab on the same tabbed page.
 
Webtrends Analytics WT_FPC This cookie is used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
The cookie is only used for identification and does not hold visitor personal data, only an identifier. It is used confidentially only by DHL internally to improve its websites and the user experience.
More Information about Privacy at Webtrends
Webtrends Analytics ACOOKIE This cookie is used to collect information about how visitors use our sites and is specifically used to monitor visitors across DHL domains.
For example, if a visitor arrives at our corporate site (domain is www.dhl.com) and then selects to visit a DHL country website with its own local domain (e.g. for Germany, local domain is www.dhl.de).
We use the information to compile reports and to help us improve the site. The cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
The cookie is only used for identification and does not hold visitor personal data, only an identifier. It is used confidentially only by DHL internally to improve its websites and the user experience.
More Information about Privacy at Webtrends
Web Tracking Cookie Adobe Site Catalyst s_cc This cookie has been set by the JavaScript code and read to determine whether cookies have been enabled. This cookie is a session cookie and will expire when the browser is closed.  
Web Tracking Cookie Adobe Site Catalyst s_sq This cookie collects information anonymously about what link the user has clicked. Its aim is to discover which links are used and which are not, in order to improve web offers. This cookie is a session cookie and will expire when the browser is closed.  
Web Tracking Cookie Adobe Site Catalyst S_vi This cookie is used to detect a return visitor as one and the same user and collect information on how our website is used. We use this information to develop the website further and provide users with content that is more appropriate to them. The cookie collects the above information anonymously (individual visitor ID, time / date stamp). This is a permanent cookie. This is a permanent cookie and expires after 5 years.  
Web Tracking Cookie Adobe Site Catalyst ic_lls This cookie is set and read by JavaScript code. The cookie does only store the user's login status ("true" or "false") for webanalytics purposes and does not hold any visitor personal data or identifiers. This cookie is a session cookie and will expire when the browser is closed.  
Google Analytics _utma
_utmb
_utmz
Certain countries also use Google Analytics for specific local purposes.
These cookies are used to collect information about how visitors use our local sites. We use the information to compile reports and to help us improve local sites. The cookies collect information in an anonymous form, including the number of visitors to the local site, where visitors have come to the local site from and the pages they visited.
More Information about Privacy at Google
MediaMind Cookies U2, ActivityInfo, TargetingInfo, Eyeblaster, A3, B4, and C4. MediaMind cookies are created when you arrive at specific DHL campaign web pages from a DHL promotional banner, from a link contained in a campaign / promotional email, or when you have used a campaign link provided as part of an offline media advertisement.
MediaMind cookies track when and where you were exposed to DHL ads online, how you engaged with those ads, and when you visited the DHL site after being exposed to those ads.
The information is used to help DHL measure the performance of advertising campaigns. The information is provided as aggregated reports, so no individual user information will be viewed. It does not monitor any other browsing behavior and is used confidentially only by DHL internally.
More Information about Privacy at MediaMind
Flash Cookies LSO Flash Cookies allow you to view Flash Player content and are independent of DHL.
Flash Player default settings do not seek user's permission to store cookies on local hard disk.
If you wish, you can disable flash cookies (also referred to as 'local shared objects').
More info about how to manage or disable Flash cookies
Full info on Flash Player functionality and related Privacy settings
You Tube Cookies use_hitbox
VISITOR_INFO1_LIVE
We embed videos using YouTube's privacy-enhanced mode. Some of these videos are from our official YouTube channel.
This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.
To find out more, please visit YouTube's embedding videos information page
Adform Retargeting Cookie No fixed name Diese Website verwendet Retargeting-Technologie von Adform. Diese ermöglicht es, auf Websites unserer Partner gezielt jene Internet User mit Werbung anzusprechen, die sich bereits für unsere Webseite und unsere Produkte interessiert haben. Die Einblendung der Werbemittel erfolgt beim Retargeting auf der Basis einer Cookie-basierten Analyse des vorherigen Nutzerverhaltens. Hierbei handelt es sich um ein temporäres Cookie, das nach 60 Tagen seine Gültigkeit verliert. Wenn Sie nicht möchten, dass Ihnen interessenbezogene Werbung von Adform angezeigt wird, können Sie der Datenerfassung und -speicherung jederzeit für die Zukunft hier widersprechen. Weitere Informationen zu den Datenschutzbestimmungen von Adform finden Sie unter http://site.adform.com/privacy-policy/de/
Retargeting-Cookie UID (Identity)
UIC (Context)
EVT (Event)
ACDC (Advanced Criteo Data Collection)
UDC (Display)
Zdi
Eid
r.ack
Zweck der Criteo Cookies ist das Targeting/Retargeting der Nutzer unserer Website, um bei ihrer zukünftigen Navigation personalisierte Werbeanzeigen anzuzeigen. http://www.criteo.com/de/datenschutzrichtlinie

 

As part of your use of your DHL customer account, we also set the following additional cookies:

Cookie Name Purpose More information
Partner Network Tracking cookies anj
sess
uuid2
These cookies record your user data and anonymised IP address and use this information to calculate sales commissions related to the DHL Customer Account product in our partner program. These cookies are stored in encrypted form and contain no idea personally identifiable data. The information is used solely to generate statistics that are then used internally within DHL in aggregated form. The IP addresses are stored in anonymised form, meaning the last two bytes are replaced with zeros. These cookies expire after sixty days. If you do not wish these data to be saved, you can prevent this from happening by clicking on the following opt-out link:
https://partner.dhl.de/opt/out.php
You can revoke the opt-out (i.e., 'opt back in') by clicking on the following link:
https://partner.dhl.de/opt/in.php
 
DoubleClick cookie id
test_cookie
These cookies are used to evaluate campaigns. They can also be used to control how often you are presented with a specific campaign. To do so, the cookies store the date on which the campaign was presented, the URL of the campaign page, your interaction with the campaign and your anonymised IP address, with the last byte replaced with a '0'. This cookie is deleted automatically after two years.  
Session cookie PKPSESSIONID This is a session cookie, meaning it loses its validity when the session is complete.  
Authentication cookie _WL_AUTHCOOKIE_PKPSESSIONID These encrypted cookies are set as soon as you log into www.dhl.de. They are removed when the session is completed.  
User identification when login data are provided rememberLogin You can use a checkbox to decide whether your e-mail address or customer number should be stored as a cookie during login. When the checkbox is deactivated, no cookie is set.  
Last parcel box configuration Depotbox This cookie stores your most recent parcel box configuration. If you reopen the parcel box configurator, you can choose whether you'd like to reuse your most recent configuration from the cookie. If 'no', the cookie is removed.  
Pre-fill the Sender field for DHL online franking senderAddress This cookie contains the customer's most recently used sender address (base64-coded), to be used to pre-fill that field each time you launch and log in to DHL online franking. The cookie expires after 24 hours.  
Pre-fill the e-mail address for DHL online franking order confirmation e-mail This cookie contains the customer's most recently used e-mail address (base64-coded), to be used to automatically pre-fill the shopping basket on DHL online franking when you are logged in. The cookie expires after 24 hours.  
Session cookie JSESSIONID This cookie is placed by the webserver to manage the HTTP session. The cookie expires after thirty minutes.  

 

Use of nugg.ad Cookies

This website uses nugg.ad AG (nugg.ad) technology to monitor data on controlling advertising. To this end, nugg.ad saves the frequency of use of various website topics in the form of cookies. These cookies are stored in the browser of your device (e.g. PC, laptop, smart phone etc.) for a maximum period of 26 weeks. nugg.ad's technology may also save basic information on your use of other Internet websites in order to estimate what advertising might interest you the most.

If you would like to see advertising on Internet sites that are of interest to you, then you can opt in to receive a further theme-based analysis of your usage behaviour. If you give your agreement, then this OPT-IN cookie will also be stored in the browser of your device. It will be stored for 1 year. If previously collected nugg.ad cookies are present in the browser of your device, by setting the OPT-IN cookie the following will happen: With your permission the nugg.ad cookie lifespan is lengthened to 1 year (calculated from the moment the cookie is set). Information stored on nugg.ad cookies prior to OPT-INg-In is retained and will be deleted upon the expiration of cookie (maximum 1 year).

You have the right to prevent the recording of information by the nugg.ad system at any time by exercising your right to opt out. If you have already given your consent, you can also cancel it at any time, effective there after. An OPT-OUT will also be stored in a cookie in your browser's device with a lifespan of 10 years, it will be named "nuggstopp", and will be set by "nuggad.net".

For further information of nugg.ad's privacy policy, please go to http://ad-choices.nuggad.net/index.html.en. The topic monitor will show you how your interests are estimated on the basis of your previous surfing behaviour.

Einsatz von intelliAd Pixel Cookies

Diese Website benutzt den Webanalysedienst mit Bid-Management der intelliAd Media GmbH, Sendlinger Str. 7, 80331 München. Zur bedarfsgerechten Gestaltung sowie zur Optimierung dieser Webseite werden anonymisierte Nutzungsdaten erfasst und aggregiert gespeichert sowie aus diesen Daten Nutzungsprofile unter der Verwendung von Pseudonymen erstellt. Beim Einsatz des intelliAd Trackings kommt es zu einer lokalen Speicherung von Cookies.

Use of wiredminds Cookies

We use products of wiredminds GmbH (www.wiredminds.de) for marketing and optimization purposes. These products collect and process your personal data and use it to create usage profiles under a pseudonym. These usage profiles are fully anonymized where possible and appropriate. We and wiredminds employ cookies and/or Web beacons (also known as tracking pixels) on this website. We transfer the data we collect about you, which may also include personal data, to wiredminds or wiredminds gathers this data directly. wiredminds is entitled to use information that you leave behind by visiting our Web sites to create anonymized usage profiles. The data collected shall not be used to personally identify visitors to this website without the express permission of the party affected and shall not be merged with personal data about the bearer of the pseudonym. Any IP addresses recorded are anonymized immediately by deleting the last number block. Permission to collect and store data in the future may be revoked at any time.

Exclude from tracking.

How to Manage Cookies

Using our products and services without cookies is also possible. In your browser, you can deactivate the saving of cookies, limit them to particular websites, or set the browser to notify you when a cookie is sent. You can also delete cookies from your PC hard drive at any time (file: "cookies"). Please note that in this case you will have to expect a limited page presentation and limited user guidance.

Most web browsers allow some control of most cookies through the browser settings.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit:
All About Cookies

For further EU-specific advice on cookies and the various opt out options available to you, you can also visit the following website:
Your Online Choices

To opt out of being tracked by WebTrends Analytics across all websites, visit:
Webtrends Opting Out of Tracking Cookies

To opt out of being tracked by Omniture across all websites, you can do so by clicking on the Omniture Opt-Out link below:
Omniture Opt-Out

If you've previously opted out, and would like to reverse your setting, click the Omniture Opt-In link below:.
Omniture Opt-In

To opt out of being tracked by Google Analytics across all websites, visit:
Google Analytics Opt-out Browser Add-on

To opt out of being tracked by MediaMind across all websites, you can do so by clicking on the MediaMind Opt-Out link below:
MediaMind Opt-Out

If you've previously opted out, and would like to reverse your setting, click the MediaMind Opt-In link below:
MediaMind Opt-In

Nach §15 der aktuellen Fassung des Telemediengesetzes haben Sie als Webseitenbesucher das Recht, der Datenspeicherung sowie der Profilbildung Ihrer (anonymisiert erfassten) Besucherdaten auch für die Zukunft zu widersprechen. Verwenden Sie hierzu die intelliAd Opt-Out Funktion.
Dahinter steht die gesetzliche Vorgabe des § 13 Abs. 1 Telemediengesetz (TMG).

You can also choose to opt out of some or all of the advertising cookies set on your PC by visiting the Network Advertising Initiative (NAI) website.

Not everyone who visits our site will do so using a web browser. For example, some users will access DHL websites or applications using a mobile device. If so, it may not be possible to disable cookies or adjust web browser settings.

DHL takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers if your browser supports SSL.

Should you wish to contact DHL by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.

Upon written request, we will inform you what personal data (e.g. name, address) we have saved on you.

We keep our data protection statement under regular review.

DHL reserves the right to change its data protection statement at any time with or without prior notice. Please check back frequently to be informed of any changes. By using DHL's websites you agree to this Privacy Policy.

The DPDHL Group Data Privacy Policy regulates the Group-wide standards for data processing with a special focus on so-called third country transfers, meaning transfers of personal data to countries outside the EU, which do not have an adequate level of data protection. If you are interested in learning more about the DPDHL Group Data Privacy Policy, please use the following link:

DPDHL Group Data Privacy Policy Summary

Data Protection Officer for DHL

Gabriela Krader, LL.M
Deutsche Post AG
Corporate Center - 524
53250 Bonn

Status: February 22, 2018