More convenient franking and parcel receipt that suits your needs - with your DHL customer account

Make things easy for yourself and manage all services through your DHL customer account. Benefit from numerous advantages both online and by app when receiving and shipping parcels:

  • Decide for yourself when, where and how sustainable your parcels are delivered
  • Receive parcels around the clock at a Packstation
  • Stay updated on the status and climate-friendliness of your shipments
  • Convenient franking thanks to address book and import functions
  • Collect valuable bonus points and save money

Now with even faster registration: Packstation use, parcel rerouting and our digital delivery notification function require initial verification of your address - for your security and ours. It only takes a few minutes with the POSTIDENT procedure - compared to several days with the AdressTAN process.

What you get from the customer account

Preferred Delivery

Have your parcels delivered to one of more than 12,000 Packstations or over 23,000 retail outlets and DHL Paketshops. Designate a drop-off location or neighbor, or reroute your parcels. You can also change the delivery date. You decide for yourself whether to use these services for each individual shipment or consistently for all parcels.

Fully informed

With the parcel notification function, you receive a message containing the likely delivery date and a link for live tracking of your shipment. The digital delivery notification informs you immediately where your parcel is stored, even if you aren't at home (it replaces the yellow notification card in your mailbox). In your DHL customer account, you have an overview at all times over all already delivered and still outstanding parcels, as well as the sustainability status of your shipments. 

Clever dispatch

Convenient franking with the pre-filled sender's address, personal address book, favorites list and most recent purchases in the online franking function.


Collect valuable bonus points when shipping and receiving, and redeem them for postage or varying seasonal shopping vouchers.

Overview of services

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