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For private customers: Want to return an order? This is how you do it.
For private customers: Want to return an order? This is how you do it.
With DHL Retoure, you tailor your return solutions to the requirements of your online shop and the needs of your customers. Benefit from Germany's largest delivery network.
All types of provision, optional services and GoGreen are a direct component of the DHL business customer contract and can thus be additionally booked individually for any or all shipments as needed.
~ 13.000 retail outlets and sales points
~ 10.000 parcel shops
~ 12.000 Packstations
~ 90.000 parcel delivery agents
Benefit from our various types of label provision for your customers.
DHL Retoure as a QR code
With DHL Retoure as a QR code, you simply provide the return label digitally and give your customers the option of having it printed out at one of our DHL drop-off points or by a DHL courier.
DHL Retoure as a PDF
With DHL Retoure as a PDF, you provide your customers with the return label in a convenient digital form so they can print it out at home.
DHL Retoure as an enclosed label
With DHL Retoure as an enclosed label, there's no need for your customers to print a return label, and you have a convenient return option.
DHL Retoure as a provided label
With DHL Retoure as a provided label, you offer your customers the best possible service and arrange for us to pick up the return item from an individual customer's address and bring the completed return label to them.
Design your return solution flexibly to meet your needs and those of your customers and benefit from our innovative and convenient services.
Self-payment: return label paid for by your customers
DHL Retoure Selbstzahler is a convenient way for customers to return items - they purchase a pre-filled shipping label and pay the cost of the return themselves.
Bulky items: easy shipment of unusual formats
The bulky goods service allows your customers to post return items with DHL that do not conform to standard dimensions, have an unusual format or special packaging features, or use certain packaging materials.
Individual pickup order: pickup of return items at a preferred address
Place an individual pickup order for your customers and we will conveniently pick up your return items at a preferred address anywhere in Germany. You can arrange pickup either online in the Post & DHL business customer portal or through DHL Customer Services.
With our sustainable offering, you ensure climate-friendly shipping and actively support climate protection projects.
GoGreen: help protect the environment with climate-neutral shipping
The future belongs to companies that are actively committed to climate protection. Use the GoGreen service for your CO2-compensated return shipping needs and support climate protection initiatives to offset emissions.
Offsetting of transport-generated carbon emissions through investment in certified climate protection projects.
GoGreen Plus: the next step in climate-friendly shipping
GoGreen Plus takes our climate-friendly shipping to the next level. By relying on insetting, it actively avoids carbon emissions from the shipment of merchandise items within Germany.
Infoblatt Retoure mit beigefügtem Retourenlabelpdf (139,84 KB)
Infoblatt Retoure mit Label bei Abholungpdf (133,75 KB)
Infoblatt Retoure Onlinepdf (141,90 KB)
Infoblatt Retoure Selbstzahlerpdf (129,54 KB)
Die AGB Paket/Express national, die Broschüre Transportversicherung und die Versandbedingungen finden Sie hier.
Post & DHL Geschäftskundenportal: Steuern Sie Ihren kompletten Paketversand online
Mit dem Post & DHL Geschäftskundenportal steuern Sie Ihren kompletten Paketversand schnell und bequem.
DHL Wunschzustellung-Services: Bieten Sie Ihren Kunden einfachen und bequemen Paketempfang z.B. mit der Packstation
Mit den DHL Wunschzustellung-Services haben Ihre Kunden die volle Flexibilität beim Paketempfang. Sie entscheiden, wann und wo sie ihre Sendungen empfangen. Bieten Sie Ihren Kunden die Wunschzustellung-Services an und steigern Sie damit ihre Zufriedenheit.
As a business customer, how can I activate DHL Retoure (DHL Returns)?
There are in principle various ways for business customers to activate DHL Retoure in order to generate return labels. A business customer agreement is a requirement for customer activation. If you are not yet a business customer, click here.
The return label can either be created directly as an insert via the "Versenden" (send) function in the Post & DHL Business Customer Portal, or generated as required using the "Retoure" (return) function. Of course, if you program your own dispatch logistics systems in-house, you can also use the product via our web service (API connection).
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How can DHL Retoure (DHL Returns) for business customers be billed?
DHL Retoure returns are billed on the basis of our production-based shipment data, ensuring that only returns actually transported are invoiced.
You are provided with your shipment data in the form of individual proof of shipment, enabling you to keep track, even when there are large quantities of returns. In addition, they are used as a basis for billing.
Generally speaking, a flat rate applies to your returns, calculated on the basis of the total quantity.
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Which prices apply for DHL Retoure Selbstzahler (DHL Self Pay Returns)?
With DHL Retoure Selbstzahler, your customers purchase return shipping labels based on respective weight and dimensions via DHL's online franking service. Regular private customer pricing applies. Please feel free to advise your customers that return postage depends on the dimensions and weight of their item. For this reason, accurate dimension and weight information is necessary for selecting the right shipping label. It is also advisable to use smaller packaging units. Please also bear in mind that all outer packaging should be made of cardboard or paper.
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What is the DHL Retoure Selbstzahler (DHL Self Pay Returns) service?
As a DHL business customer, we can offer you a new returns option for return shipments within Germany, whereby your end customers pay for return shipping labels. You provide your end customers with a link that takes them to DHL online franking, where they can purchase a pre-filled return shipping label with your returns address.
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What must the purchaser of the return label bear in mind?
The same conditions apply to return shipping labels as to all shipping labels that can be purchased by private customers via DHL online franking. Customers can either print out the shipping label at home themselves or simply show the QR code at one of our DHL drop-off points or to a DHL courier who can print it out for them. DHL Retoure Selbstzahler is only valid for return shipping within Germany.
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FROM AS FEW AS 200 ITEMS PER YEAR