DHL Retoure allows you to offer your customers an uncomplicated way of sending items back. Adapt the returns solution to the requirements of your webshop and to the needs of your customers. A return label can either be enclosed, provided by the deliverer or printed out directly by your end customer or by DHL- with DHL Retoure you offer a maximum of service and you are always near to your customer thanks to 34,000 drop off points - for an even quicker return process.
Flexible Returns solutions for your webshop
Return label enclosed
Your customers receive a prepared return label with the delivery. When returning the goods, they pack the items and attach the return label to the parcel.
Return label at collection
The DHL parcel deliverer drives to your customer on the requested collection date and brings the completed return label with him.
Return label is generated online
The return label is provided by email and as a QR code on the smartphone for printing in all DHL acceptance points or by the deliverer.
- Variety of return options for your customers with 34,000 drop off points or giving it directly to the deliverer
- More service - via mobile returns DHL will print out return label for your end customer
- International returns solutions for your webshop
Choose your return option
DHL offers three options for providing your customers with a return label so that you can control the returns shipping of your goods in accordance with your requirements.
Return label enclosed
Your customers receive a fully prepared return label with their delivery. If they choose to send an item back, all they have to do is pack it and affix the label. As a further option, you can also have DHL Retoure picked up from you customer's address with a pick-up order.
Return labels at collection
The customer contacts your customer service department and arranges to return the item with a pick-up order. The DHL delivery employee collects the item from your customer's address on the agreed day, bringing the prepared return label.
Booking returns online
With DHL Returns Online, you no longer need to put a returns label in with your shipments. If the product needs to be returned, your customers can simply print the label out themselves or get it printed out by the deliverer or at any DHL acceptance point via smartphone QR code. Customers no longer need to print return labels on their own printer (Mobile Returns). When using the Mobile Returns no extra cost will apply for you or your customers.
Three ways to create a return label online:
1. DHL booking form for your customer service department
Offer your customers a convenient, personal and free way to book their returns. Your customer service department starts processing the return and creates the label and the QR code. Your customer receives the return label by email as a pdf document and the QR code on his smartphone. The customer can either print it out directly or get it printed out by the deliverer or at any DHL acceptance point via smartphone QR code.
2. DHL booking form for your customers
Offer your customers a 24/7 free service on your website. Your customers access the DHL returns booking form directly via a link on your website and can create and print out their return label immediately or via smartphone QR code at any DHL acceptance point or by the deliverer.
3. Integrated booking form on your website (web service)
Increase the appeal of your services on your website and offer your customers the chance to book their returns 24/7. This option allows you to integrate the booking form into your website. Your customers can then print out return labels directly from your website or via smartphone QR code at any DHL acceptance point or by the deliverer.
Return label enclosedpdf (171,35 KB)
Return labels for pick-uppdf (270,10 KB)
Return labels onlinepdf (138,97 KB)
Please refer to the GTC for the Domestic DHL Paket/Express Service, the DHL Cargo Insurance brochure and the Conditions of dispatch here.