DHL Retoure allows you to offer your customers an uncomplicated way of sending items back. Adapt the returns solution to the requirements of your webshop and to the needs of your customers. A return label can either be enclosed, provided by the deliverer or printed out directly by your end customer or by DHL- with DHL Retoure you offer a maximum of service and you are always near to your customer thanks to 34,000 drop off points - for an even quicker return process.
Flexible Returns solutions for your webshop

Return label enclosed
Your customers receive a prepared return label with the delivery. When returning the goods, they pack the items and attach the return label to the parcel.

Return label at collection
The DHL parcel deliverer drives to your customer on the requested collection date and brings the completed return label with him.

Return label is generated online
The return label is provided by email and as a QR code on the smartphone for printing in all DHL acceptance points or by the deliverer.
Benefits
- Variety of return options for your customers with 34,000 drop off points or giving it directly to the deliverer
- More service - via mobile returns DHL will print out return label for your end customer
- International returns solutions for your webshop
Choose your return option
DHL offers three options for providing your customers with a return label so that you can control the returns shipping of your goods in accordance with your requirements.