Private Customers
Business Customer

Simply place an individual collection order and we will conveniently pick up your items at your preferred address anywhere in Germany. You can arrange pickup either online or through DHL Customer Services.

How you benefit from the individual collection order

  • Shipment picked up at your preferred address anywhere in Germany
  • Day-definite pickup from Mondays to Saturdays
  • Label printing by DHL available upon request

Are you interested in our individual collection order service?

I am already a business customer of DHL Paket and would like to place an individual collection order.

To the Post & DHL Business Customer Portal

I am not yet a business customer of DHL Paket but am interested in the individual collection order service.

Become a customer
  • Day-definite pickup from Mondays to Saturdays: Arrange pickup by 10 p.m. for the following day.
  • Available with label printing: The DHL courier provides you with the label at the time of pickup.
  • A range of ordering options: Place a individual collection order online on the Post & DHL Business Customer Portal or by phone, fax or e-mail through DHL Customer Services.
  • Flexibility: Flexible order placement and administration up to 30 calendar days in advance.
  • High transparency through complete documentation of your order status. 
  • The individual collection order service is already covered by your contract and can be requested either through the Post & DHL Business Customer Portal or by phone, fax or e-mail through DHL Customer Services.1
  • Conveniently book pickups for up to 10 shipments per pickup location and day via collective order or integrate the ordering process into your systems. Contact your sales representative for more details. We'll be happy to advise you about our pickup service options.

1 A surcharge of EUR 2.50 per commissioned shipment applies for order placement through DHL Customer Services.

  • We will pick up your items on your preferred day from your preferred address and document the order status.
  • If you select pickup with label printing, the courier will provide a self-adhering shipping label upon pickup.
  • If desired, an automatic repeat order can be configured if the recipient is not present upon delivery.
  • individual collection order (for DHL Paket, DHL Retoure, DHL Retoure Online): EUR 1.492
  • individual collection order with label printing (for DHL Retoure with pickup and label): EUR 1.992

2 Per shipment/order, in addition to parcel price

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