Whether your customers are at home or on the move - our free Service "On Demand Delivery" allows your recipients to receive their delivery in various ways. In more than 150 countries and over 40 languages.
- Make your online store even more attractive for your customers by offering the flexible delivery options
- Allow your customers to individually manage their shipments
- Reduce customer requests about shipments at your customer service
As the shipper you can decide with the shipment, which of the six available options should be selectable for the recipient.
Change Delivery Date
The recipient chooses a new delivery date and / or time for the delivery of the shipment.
Leave with Neighbour
The recipient defines a neighbour who is allowed to receive the shipment.
The recipient advises DHL to deliver the shipment to a new address and / or at a new date.
Collect from Service Point
The recipient chooses a Service Point (DHL Express Service Point, Packstation) for delivery.
If the recipient is on vacation, they may choose a new delivery date and / or time.
The recipient advises DHL to leave the shipment in a safe place without a signature.
THIS IS HOW ON DEMAND DELIVERY WORKS
As soon as the shipment is on its way, the recipient will receive a message from DHL Express and can manage the shipment themself.
The recipient receives an ODD message by SMS or Email, follows the link and will be redirected to the ODD website
The recipient chooses their preferred delivery option
As soon as the recipient has made their choice, they receive a confirmation SMS or Email from DHL Express
GET YOUR ACCOUNT ACTIVATED NOW
You would like to use "On Demand Delivery"? Your sales contact would be happy to help.