IMPORT
Import from 220 countries and territories worldwide with flexible pick ups and reliable delivery.
Import from 220 countries and territories worldwide with flexible pick ups and reliable delivery.
DHL EXPRESS 9:00, 12:00
Delivery of imports from anywhere in the world before 9 a.m or before 12:00 pm
DHL EXPRESS WORLDWIDE
Delivery of imports from anywhere in the world by close of business
DHL ECONOMY SELECT
Door-to-door delivery of imports from Europe - even for higher-weight shipments on pallets
SATURDAY DELIVERY
With this service your urgent shipments reach their destination in many parts of Europe even on Saturdays. This service is not available for Day Definite International.
DUTY TAX PAID
At customer's request, DHL clears the shipment through customs in the destination country and arranges the payment for any import duties, taxes and fees to a DHL account in the country of departure or a third country instead of charging them to the consignee in the destination country.
This service is of particular interest to online retailers, as their buyers know the final price at the time of purchase.
Please note that this service is not available in all destination countries.
INSURANCE
For shipments with particularly valuable contents, you can choose additional transport insurance against loss or damage. The insurance premium refers to the value of the shipment.
EXTENDED LIABILITY
Financial security for loss of document shipments. In the event of loss, the customer receives a EUR 400 refund regardless of the shipment value.
GOGREEN
With our GoGreen service, the CO2 emissions caused by transportation are calculated in accordance with the specifications of ISO 14064 and as part of our climate protection programme offset through external projects and internal measures in accordance with ISO 14064.
The entire process is audited and certified by an external certification company.
Your benefits at a glance:
All information about GoGreen at a glance on our corporate website.
OTHER OPTIONAL SERVICES
SATURDAY PICK-UP
DHL Express will pick up your shipments weighing up to 30 kg in many areas approved for Saturday collection.
DUTY TAX IMPORTER
DHL clears the shipment at destination and arranges for any applicable import duties, taxes and regulatory charges to be invoiced to a specified DHL account at destination. The duty tax payer will be invoiced an extra charge based on a flat rate or a percentage of the fiscal charges that were advanced.
NEUTRAL DELIVERY
Delivery of a dutiable consignment of goods without a commercial/proforma invoice to the consignee.
RESIDENTIAL ADDRESS
Customers shipping to a home or private residence can activate specific delivery options by designating the delivery address as residential. For such shipments, DHL Express will proactively notify the receiver via email or SMS about the shipment's progress. Receivers can then select the most suitable delivery option via On Demand Delivery.
DIRECT SIGNATURE
If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address. DHL will ensure your shipment is not re-directed, or delivered at an alternative address.
SIGNATURE RELEASE
Delivery takes place on the instructions of the sender or also the recipient - possible via our On Demand Delivery Service - without a signature to a previously determined drop-off location (e.g. in the case of letterbox drop-off).
BIO PHYTO AND VETERINARY CONTROLS
Arrangement of bio-, phyto- and veterinary controls and creating customs relevant paperwork to meet legal requirements.
BONDED STORAGE
Storage of goods in the bonded warehouse at the request of the customer or due to a delay in customs clearance not caused by DHL Express (e.g. due to missing/insufficient customs documents or customs data). Storage fees will accure from the third calendar day and is invoiced to the payer of the duties and taxes.
POST-CLEARANCE MODIFICATION
Post-clearance modification of e.g. value, positions or origin country.
BONDED TRANSIT
Creation of a T1 transit procedure for the duty-free forwarding of goods to the consignee authorised by the customs authority under customs supervision. Creation of customs documents (e.g. T1) in the country of departure to enable transport under customs supervision from a free trade zone/customs warehouse.
CHANGE OF BILLING
This applies when a customer requests a change of defined billing information on an already issued invoice, which will result in a reissuing of the invoice and, in case of an account change, crediting of the old account and debiting of the new.
BROKER NOTIFICATION
On request of the recipient, DHL Express transfers the data and documents for self-clearance/broker who processes the customs clearance. After customs clearance and confirmation by the broker, the shipment is delivered to the recipient by DHL Express.
MULTI-LINE ENTRY CLEARANCE
When processing your customs application, five different commodity tariff numbers or countries of origin are included in the DHL Express shipment price. For each additional position, a fee will be charged for the individual clearance.
PHYSICAL INTERVENTION
If a consignment is subject to extensive checks by the customs authorities, the Physical Intervention service includes the complete or partial unloading of a vehicle, the marking and/or invalidation of samples or the examination of the contents of the consignment.
RETURNED GOODS
Duty-free customs clearance of returned goods.
PERSONAL EFFECTS
The handling by DHL of a shipment / piece containing the customer's personal belongings or goods for consulates/embassies.
EXPORT DECLARATION
Preparation / procurement of the necessary export documents in the country of departure.
In order to keep our high service level constant, surcharges for certain services accrue.