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IMPORT

OPERATING WORLDWIDE FOR YOU

IMPORT

OPERATING WORLDWIDE FOR YOU

IMPORT

Import from 220 countries and territories worldwide with flexible pick ups and reliable delivery.

INCLUDED SERVICES

  • Settlement in euros without price fluctuations and fees
  • Flexible worldwide pickup
  • Money-back guarantee
  • Third country traffic possible
  • Import-oriented online shipping system "DHL - Import Express Online"
  • Delivery to residential addresses

PRODUCTS

Delivery of imports from anywhere in the world before 9 a.m or before 12:00 pm

  • From the business centers of the EU on the next working day
  • Available in the main business centers in Germany
  • Including customs clearance
  • Transport costs are to be paid by the recipient or third parties

Delivery of imports from anywhere in the world by close of business

  • From the business centers of the EU on the next working day
  • Available throughout Germany
  • Including customs clearance
  • Transport costs are to be paid by the recipient or third parties
  • Can be booked online or through customer service

Door-to-door delivery of imports from Europe - even for higher-weight shipments on pallets

  • Import from 28 European countries and territories
  • Price advantage over air transport
  • Punctuality through fixed transit times
  • High level of transparency thanks to continual online shipment tracking
  • Up to 1,000 kg per shipment
  • Up to 70 kg and 120 x 80 x 80 cm per shipment piece
  • Pallets - Up to 1,000 kg and 120 x 100 x 160 cm per shipment piece
  • Can be booked online or through customer service

OPTIONAL SERVICES

Our top 5 import services

With this service your urgent shipments reach their destination in many parts of Europe even on Saturdays. This service is not available for Day Definite International.

On request, you as the sender will pay all import taxes and duties. Your customer simply has to accept the shipment.This service is not available in all destination countries.

For shipments with particularly valuable contents, you can choose additional transport insurance against loss or damage. The insurance premium refers to the value of the shipment.

Financial security for loss of document shipments. In the event of loss, the customer receives a EUR 400 refund regardless of the shipment value.

With our GOGREEN service, the CO2 emissions caused by transportation are calculated in accordance with the specifications of ISO 14064 and as part of our climate protection programme offset through external projects and internal measures in accordance with ISO 14064.

The entire process is audited and certified by an external certification company.

Your benefits at a glance:

  • Compensation of greenhouse gas emissions by investing in climate protection projects
  • Annual receipt of a certificate on the greenhouse gas emissions of your previous year's shipments and the related investments in climate protection
  • GoGreen stickers for labeling your shipments
  • Calculation of greenhouse gas emissions at shipping level

All information about GoGreen at a glance on our corporate website.

Other import services

SATURDAY PICK-UP

DHL Express can also pick up your urgent shipments on Saturdays in most areas. Book this extra service and the courier will pick up the shipment within an agreed time window of 90 minutes.

NEUTRAL DELIVERY

Neutral Delivery allows the sender to send a dutiable shipment to the receiver, with the duties and taxes invoiced to a third party or importer of record. To maintain confidentiality for the sender, documents accompanying the goods shall be removed before delivery to the recipient.
 

DIPLOMATIC MATERIAL

Diplomatic correspondence and diplomatic communications enjoy particularly privileged status. DHL Express therefore offers a convenient domicile-to-domicile service for diplomatic bags with specially trained staff. Diplomatic Material Shipments are processed with priority and accompanied across borders by trained professionals. We have over 15 years of experience in this type of business.
 

NOTIFICATION

Contact the consignee / importer before customs clearance.

BIO PHYTO AND VETERINARY CONTROLS

Arrangement of bio-, phyto- and veterinary controls and creating customs relevant paperwork to meet legal requirements.
 

BONDED STORAGE

If you select this service, we store your imported shipments in our customs storage. Storage fees will accure after the third day. The costs are charged to the payer of customs duties and taxes.

POST-CLEARANCE MODIFICATION

Post-clearance modification of e.g. value, positions or origin country.

BONDED TRANSIT DOCUMENTS

The transit procedure for dutiable international consignments from a customs warehouse prepared by a consignor, which are forwarded via DHL Express under a customs bond.

HAND OVER TO BROKER

If you choose this service, DHL Express will hand over the customs paperwork (physically or electronically) to a third party,  who handles import customs clearance.

PAYMENT DEFERMENT

Commission for using a DHL Express deferred account for the purpose of providing capital for accrued duties and taxes.

MULTI-LINE ENTRY CLEARANCE

For each additional item in the customs application for a consignment with more than 3 tariff codes (from the 4th item) or countries of origin for the same product. The costs are charged to the payer of customs duties and taxes.
 

PHYSICAL INTERVENTION

Customs inspection on customer request and physical intervention.
 

TEMPORARY IMPORT

Handling of ATA Carnet process and tax-exempted handling of returned goods.
 

PERSONAL EFFECTS

The handling by DHL of a shipment / piece containing the customer's personal belongings or goods for consulates/embassies.
 

EXPORT DECLARATION

Preparation / procurement of the necessary export documents in the country of departure.
 

SURCHARGES

In order to keep our high service level constant, surcharges for certain services accrue.