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IMPORT

OPERATING WORLDWIDE FOR YOU

IMPORT

OPERATING WORLDWIDE FOR YOU

IMPORT

Import from 220 countries and territories worldwide with flexible pick ups and reliable delivery.

INCLUDED SERVICES

  • Settlement in euros without price fluctuations and fees
  • Flexible worldwide pickup
  • Money-back guarantee
  • Third country traffic possible
  • Delivery to residential addresses

PRODUCTS

Delivery of imports from anywhere in the world before 9 a.m or before 12:00 pm

  • From the business centers of the EU on the next working day
  • Available in the main business centers in Germany
  • Including customs clearance
  • Transport costs are to be paid by the recipient or third parties

Delivery of imports from anywhere in the world by close of business

  • From the business centers of the EU on the next working day
  • Available throughout Germany
  • Including customs clearance
  • Transport costs are to be paid by the recipient or third parties
  • Can be booked online or through customer service
  • Up to 70 kg and 120 x 80 x 80 cm per shipment
  • Up to 1,000 kg and 300 x 200 x 160 cm per pallet
  • Up to 3,000 kg per shipment

Door-to-door delivery of imports from Europe - even for higher-weight shipments on pallets

  • Import from 28 European countries and territories
  • Price advantage over air transport
  • Punctuality through fixed transit times
  • High level of transparency thanks to continual online shipment tracking
  • Up to 70 kg and 120 x 80 x 80 cm per shipment piece
  • Up to 1,000 kg and 300 x 200 x 180 cm per pallet
  • Up to 1,000 kg per shipment
  • Can be booked online or through customer service

OPTIONAL SERVICES

Our top 5 import services

With this service your urgent shipments reach their destination in many parts of Europe even on Saturdays. This service is not available for Day Definite International.

At customer's request, DHL clears the shipment through customs in the destination country and arranges the payment for any import duties, taxes and fees to a DHL account in the country of departure or a third country instead of charging them to the consignee in the destination country.

This service is of particular interest to online retailers, as their buyers know the final price at the time of purchase.

Please note that this service is not available in all destination countries.

For shipments with particularly valuable contents, you can choose additional transport insurance against loss or damage. The insurance premium refers to the value of the shipment.

Financial security for loss of document shipments. In the event of loss, the customer receives a EUR 400 refund regardless of the shipment value.

With our GoGreen service, the CO2 emissions caused by transportation are calculated in accordance with the specifications of ISO 14064 and as part of our climate protection programme offset through external projects and internal measures in accordance with ISO 14064.

The entire process is audited and certified by an external certification company.

Your benefits at a glance:

  • Compensation of greenhouse gas emissions by investing in climate protection projects
  • Annual receipt of a certificate on the greenhouse gas emissions of your previous year's shipments and the related investments in climate protection
  • GoGreen stickers for labeling your shipments
  • Calculation of greenhouse gas emissions at shipping level

All information about GoGreen at a glance on our corporate website.

Other import services

SATURDAY PICK-UP

DHL Express will pick up your shipments weighing up to 30 kg in many areas approved for Saturday collection.

DUTY TAX IMPORTER

DHL clears the shipment at destination and arranges for any applicable import duties, taxes and regulatory charges to be invoiced to a specified DHL account at destination. The duty tax payer will be invoiced an extra charge based on a flat rate or a percentage of the fiscal charges that were advanced.

NEUTRAL DELIVERY

Delivery of a dutiable consignment of goods without a commercial/proforma invoice to the consignee.

DIRECT SIGNATURE

If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address. DHL will ensure your shipment is not re-directed, or delivered at an alternative address.

SIGNATURE RELEASE

Delivery takes place on the instructions of the sender or also the recipient - possible via our On Demand Delivery Service - without a signature to a previously determined drop-off location (e.g. in the case of letterbox drop-off).
 

BIO PHYTO AND VETERINARY CONTROLS

Arrangement of bio-, phyto- and veterinary controls and creating customs relevant paperwork to meet legal requirements.
 

BONDED STORAGE

Storage of goods in the bonded warehouse at the request of the customer or due to a delay in customs clearance not caused by DHL Express (e.g. due to missing/insufficient customs documents or customs data). Storage fees will accure from the third calendar day and is invoiced to the payer of the duties and taxes.

POST-CLEARANCE MODIFICATION

Post-clearance modification of e.g. value, positions or origin country.

BONDED TRANSIT

Creation of a T1 transit procedure for the duty-free forwarding of goods to the consignee authorised by the customs authority under customs supervision. Creation of customs documents (e.g. T1) in the country of departure to enable transport under customs supervision from a free trade zone/customs warehouse.
 

BROKER NOTIFICATION

On request of the recipient, DHL Express transfers the data and documents for self-clearance/broker who processes the customs clearance. After customs clearance and confirmation by the broker, the shipment is delivered to the recipient by DHL Express.
 

MULTI-LINE ENTRY CLEARANCE

When processing your customs application, five different commodity tariff numbers or countries of origin are included in the DHL Express shipment price. For each additional position, a fee will be charged for the individual clearance.
 

PHYSICAL INTERVENTION

If a consignment is subject to extensive checks by the customs authorities, the Physical Intervention service includes the complete or partial unloading of a vehicle, the marking and/or invalidation of samples or the examination of the contents of the consignment. 
 

RETURNED GOODS

Duty-free customs clearance of returned goods.
 

PERSONAL EFFECTS

The handling by DHL of a shipment / piece containing the customer's personal belongings or goods for consulates/embassies.
 

EXPORT DECLARATION

Preparation / procurement of the necessary export documents in the country of departure.
 

SURCHARGES

In order to keep our high service level constant, surcharges for certain services accrue.