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Private Customers
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MISSED YOUR DELIVERY?
Book a second delivery attempt

MISSED YOUR DELIVERY?
Book a second delivery attempt

  1. Business Customer
  2. Express
  3. Track & Trace
  4. Schedule a redelivery

To book a second delivery attempt, log in to our online portal with your shipment number or reference number and manage the delivery of your shipment by yourself.

Book a second delivery attempt

Your options for second delivery

With our convenient online service for second delivery, you can choose between several options when and where your express shipment should be delivered.

Second Delivery

Select a new delivery day and time slot within 7 days of the first delivery attempt.

Leave with Neighbor

Determine a neighbor who is allowed to receive your shipment. Remember to give us his address information.

Collect from Service Point

Select a DHL Express Service Point in your area and pick up your shipment.

Vacation Hold

Are you on vacation? Then request the delivery of your shipment up to 30 days after the original delivery date.