With DHL Express return solutions, you have a key advantage particularly for international returns – your products are returned quickly and are available again immediately. We offer you global range, flexible options and seamless integration into your processes. In this way, you benefit from speed, efficiency and tailored services for domestic and international returns.
Fast returns, fast availability
Options for processing returns with DHL Express
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DHL Returns Portal >
Free of charge for Express customers
Ideal for global returns
Irrespective of the original shipping route
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Returns in the shipping tool >
Free of charge for Express customers
- Returns directly integrated into MyDHL+ or DHL Express Commerce
- No additional platform needed
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External software provider >
Proven plug-ins and solutions
- Ideal for complex systems
- Flexible carrier selection
All details on your DHL Express return options
DHL Returns Portal
With DHL Express, you process domestic and international returns in a simple and automated manner through our DHL Returns Portal – directly integrated into your webshop. In this way, you save time, relieve your customer service and increase customer satisfaction.
How automated returns processing works
In the guide, you’ll find everything you need to know about the DHL Returns Portal:
- Benefits of the portal for you and your customers
- Label-free returns without printing
- Process description
- Demo screens of the portal from your point of view and from that of the customer
- Onboarding information for a quick start
Returns in the DHL Express Commerce shipping tool
Do you operate an online shop and use DHL Express Commerce? Then you benefit from a fully integrated, free solution for shipping and returns – directly in your shop system.
With DHL Express Commerce, you can:
Automate your returns process – no manual steps; everything runs seamlessly in the background.
Create a customizable returns portal at just a mouse click, adapted to account for your brand and customer needs.
Easily link to common shop systems like Shopify, WooCommerce or Magento.
Note: returns through DHL Express Commerce are only possible if outbound shipping was also processed using DHL Express Commerce.
Returns in the MyDHL+ shipping tool
In the first step, you can specify in MyDHL+ whether and when a return label is to be generated in the booking process – either directly when creating a shipment or not until the shipment papers have been printed.
In the second step, you can specify how you want your customers to receive the return label:
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Option 1: The return label is enclosed in the shipment
Here it is possible to print the label immediately prior to shipping and directly enclose it in the shipment. In case of a product return, your customers can thus package the parcel, attach the label and drop the shipment off at a DHL Service Point. Your customer can also opt to have the return shipment picked up by a DHL Express courier.
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Option 2: Your customer receives the return label by e-mail
Here it is possible to send your customer the label via e-mail. When generating the label in MyDHL+, you can add individual instructions for your customers. If you send the label via e-mail, you do not have to enclose a return label in the shipment. Should your customers want to return an item, they can print the return label themselves.
Returns through external shipping solutions
Are you already using a shipping plug-in? Verify with your provider whether returns with DHL Express are also offered – in this way, you ensure that your customers can conveniently carry out the return process.
We’ll help you find the right return solution
Contact your DHL Express sales representative for advice on our return solutions.
You don’t yet have a DHL Express business account?
Our experts will be happy to personally advise you and give you an tailored offer for fast and easy return solutions.
