DHL UNSCHEDULED PICK-UP
Drop off parcels - quickly and easily
Sending parcels has never been so easy: Simply give franked parcels and returns to one of our delivery agents while on their delivery route. The prerequisite is that the delivery agent has sufficient free loading capacity in their delivery vehicle.
No printer? No problem! Simply show the QR code of your mobile parcel stamp or your mobile return label on your smartphone and our delivery agent will take care of printing it out. The receipt for parcels and returns is of course included, as with all our other drop-off points.
Tip: If you are not at home, the delivery person will also take your items from the storage location you have saved in your customer account.
Always on the ground - without covering long distances and waiting times
Simply give them to a DHL delivery agent, subject to availability
No printer required - the delivery agent does the printing for you
Sustainable shipping by avoiding unnecessary journeys
How to use the unscheduled pick-up service
2. Frank the parcel
After completing your purchase, you will receive a postage stamp to print out or a QR code1 by email, mobile download or via the app.
3. Show the QR code or print the stamp yourself
If you have purchased a parcel stamp online, you can print it out yourself or simply show the QR code1 to your DHL delivery agent and have the postage stamp printed out conveniently on the spot.
4. Send the parcel
Your DHL delivery agent will be happy to take your shipment with them.
Note: The prerequisite is that the delivery agent has sufficient free loading capacity in their delivery vehicle.
Note: You can continue to print out your online parcel stamps yourself, affix them to the parcel and hand them in at a DHL location of your choice.
When shopping online, were you provided with a QR code as a return label? Then let us print out your return slip very conveniently. Simply show your QR code on your smartphone at DHL postal outlets or to the delivery agent, or scan it at selected Packstations. We print your return label and accept your parcel directly, subject to availability.
Do you have an online shop and would like to offer your customers the mobile return label? More information is available at dhl.de/retoure.
Have parcels picked up scheduled
DHL drop-off points
DHL offers you a wide range of innovative shipping options: decide for yourself how you want to send your parcels, packages and returns and adapt your parcel shipping to your everyday life. Whether it be a Packstation, postal outlet or DHL Paketshop: thanks to the approximately 29,000 DHL locations, you will always find a place nearby where you can post your DHL shipments free of charge.
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1 For shipments within Germany and the EU (except Päckchen with the service Versicherung).