DHL unscheduled pick-up - Frank parcels without a printer and give them to the delivery agent

Drop off parcels - quickly and easily

Sending parcels has never been so easy: Simply give franked parcels and returns to one of our delivery agents while on their delivery route. The prerequisite is that the delivery agent has sufficient free loading capacity in their delivery vehicle.

No printer? No problem! Simply show the QR code of your mobile parcel stamp or your mobile return label on your smartphone and our delivery agent will take care of printing it out. The receipt for parcels and returns is of course included, as with all our other drop-off points.

Tip: If you are not at home, the delivery person will also take your items from the storage location you have saved in your customer account.

Your benefits

Always on the ground - without covering long distances and waiting times

Simply give them to a DHL delivery agent, subject to availability

No printer required - the delivery agent does the printing for you

Sustainable shipping by avoiding unnecessary journeys

Frank online now

How to use the unscheduled pick-up service

1. Pack the parcel

Pack the contents and determine the size and weight if necessary. You can find useful tips for packing your shipment here.

2. Frank the parcel

Attach the DHL returns slip to your parcel or buy a parcel stamp online or via Post & DHL app and save up to EUR 1.50 compared to the in-postal outlet price.

After completing your purchase, you will receive a postage stamp to print out or a QR code¹ by email, mobile download or via the app.

3. Show the QR code or print the stamp yourself

If you have purchased a parcel stamp online, you can print it out yourself or simply show the QR code¹ to your DHL delivery agent and have the postage stamp printed out conveniently on the spot.

4. Send the parcel

Your DHL delivery agent will be happy to take your shipment with them.
Note: The prerequisite is that the delivery agent has sufficient free loading capacity in their delivery vehicle.

Note: You can continue to print out your online parcel stamps yourself, affix them to the parcel and hand them in at a DHL location of your choice.

Frank online now

Mobile returns

When shopping online, were you provided with a QR code as a return label? Then let us print out your return slip very conveniently. Simply show your QR code on your smartphone at DHL postal outlets or to the delivery agent, or scan it at selected Packstations. We print your return label and accept your parcel directly, subject to availability.

Do you have an online shop and would like to offer your customers the mobile return label? More information is available at dhl.de/retoure.

Have parcels picked up scheduled

If you want a binding and punctual pick-up of your parcels and packages, have the delivery agent pick up your shipments where it suits you best. More information is available at www.dhl.de/abholung.

DHL drop-off points

DHL offers you a wide range of innovative shipping options: decide for yourself how you want to send your parcels, packages and returns and adapt your parcel shipping to your everyday life. Whether it be a Packstation, postal outlet or DHL Paketshop: thanks to the approximately 29,000 DHL locations, you will always find a place nearby where you can post your DHL shipments free of charge.

Find a DHL location nearby now

Download the Post & DHL app now

(only available in German)

Download

Sustainability

Help avoid additional journeys with our DHL preferred delivery services and contribute to climate-friendly shipping. More information about DHL sustainability can be found here:

More information