The role of the inner packaging is to hold the contents of your package inside the parcel and protect it against knocks and shocks.

• The padding used must be appropriate for the sensitivity of the contents.
• Objects that are sensitive to pressure and breakages, such as glass or electronic items, should never be placed directly next to the outer packaging or against other items inside the parcel.
• They must be placed with at least 5 cm between them and the outer packaging, i.e. the padding must be of appropriate thickness.

The role of the outer packaging is to protect the contents. It also conveys important information, such as the name and address of the sender and recipient, or shipment number etc.

It should not give any indication as to the content and must be designed so that neither it nor the contents can be damaged or damage other shipments.

Please do not use commercial packaging or cardboard boxes that have already been used and damaged.

The cardboard box must be of the right size (contents + 5 cm padding). The way you seal the packaging is equally important. Plastic or fibre-reinforced parcel tape with a minimum width of 5 cm is ideal for this.

TIP: Use our DHL Packsets, because they come with the right parcel tape supplied.

In case the address on the parcel is illegible or the address label falls off, put a copy of the address inside the shipment. This way, you can be sure that the shipment won't get lost.