With the Post & DHL app all shipments and services at a glance
With the free Post & DHL app, the most important postal and parcel services for receiving and sending are to hand on your smartphone and tablet, any time, anywhere - from purchasing letter or parcel stamps to tracking trackable shipments. By the way, as a registered customer you will benefit from all the advantages our app has to offer.
- Shipment tracking for parcels including DHL live tracking and basic shipment tracking for letters (scan matrix code on stamps & retrieve shipment status and stamp info)
- Purchase postage for parcel and package shipment within Germany, the EU and the world
- Buy postage for letter products or determine with the help of the Postage Assistant
- Find relevant location information on our branches, parcel shops and Packstations
- Register your DHL customer card and display collection codes for your shipments at the Packstation
- Contact customer service quickly and easily in chat - now also with chatbot Marie
Services of the Post & DHL app
All shipments and services at a glance
- You receive an overview of all parcels with expected delivery time
- Conveniently change your parcel delivery if the delivery date is not convenient
- Shipment tracking offers you a practical barcode scanner so that shipment numbers can be added easily from parcel labels
- Save and manage up to 10 shipments (up to 100 for registered customers*)
- Be informed immediately by push as soon as your parcel is ready for collection at the branch or Packstation
- Use the function to conveniently forward the shipment status
- All details of your Packstation shipment at a glance (incl. pickup code)*
- Receive the delivery notification digitally even when the parcel is delivered to a pickup location (e.g. neighbour or branch) and use it to pick up the parcel directly at the branch or Packstation*
- DHL Live Tracking - now available for selected shipments: Track shipments in real time on a map, including countdown and delivery time window
- Receive a package notification by e-mail and/or push message on the morning of delivery, indicating the 90-minute delivery time window, and for many shipments, an additional notification approximately 15 minutes before delivery*
Frank your parcels and packages online and calculate prices en route
- Buy postage for parcels and packages, as well as for express delivery within Germany, the EU and the world conveniently via the Post & DHL app
- Add recipient and sender addresses conveniently via your local address book or your online address book from DHL Online Franking*
- Save your favourites in your DHL customer account*
- Take advantage of this opportunity to combine your shipping stamps in steps of 10 as required via saver sets and save up to 20% of the shipping costs
- Pay securely and conveniently online with PayPal, credit card or direct debit
- Print out your parcel stamp at home or simply as a mobile parcel stamp free of charge using a QR code at a Packstation or at a branch
- You can print out your parcel stamp directly yourself or forward it as a PDF or by e-mail
- Just leave your parcels at home and arrange for a pick-up
- Conveniently use the cancellation function for purchased shopping baskets
- Your shopping baskets from DHL online franking are automatically synchronised with your DHL customer account and displayed for 30 days*
- Collect bonus points for the purchase of parcel stamps via the Post & DHL app*
- Now available: Buy postage for postcards, standard letters, compact letters and large letters within Germany as a mobile stamp (write the code on the envelope or postcard) or Internet stamp (print and stick the stamp on at home) cash-free in the app. Then simply send it off, and you're done.
- Now available: With the help of the Postage Assistant, you can determine the appropriate postage step-by-step and ultimately choose from up to three shipping options
Find DHL locations nearby - with display of compartment availability at the Packstation
- Find your DHL location with opening hours and range of services just around the corner. As of now, Packstation utilisation is displayed in traffic light colours.
- Results as a convenient map & detailed list view
- To help you find the location easily, you can plan your route directly via your mobile phone
- GPS-supported search or manual entry possible
As a Packstation customer, you always have all the information about your Packstation shipments with you in the "Packstation" section.
How it works
- Log in and activate: Log in with your DHL customer account data and activate the Packstation area once to see the pick-up code and location for your shipments.
- More convenience: Scan the barcode on your DHL customer card and store it securely in the Post & DHL app.
- Activate push: In the Post & DHL app, activate push messages under More > Settings > Push messages to be informed when a shipment is dropped off for you.
DHL Customer Service
Contact customer service quickly and easily in chat - now with Chatbot Marie.
Special advantages for registered customers*
- Store and manage up to 100 shipments
- Thanks to the automatic display of parcels with Postnumbers, you always know where your parcels are at any given time
- DHL Live Tracking: E-mail and/or push message with a 90-minute delivery time window and, for many shipments, an additional notification approx. 15 minutes before delivery
- Do you send and receive via the Packstation? With the Post & DHL app, you can keep track of all information such as your DHL customer card, the pick-up codes and push messages on the shipment status
- As a participant in the bonus program, you naturally collect bonus points when you purchase parcel stamps in the Post & DHL app