DHL live tracking allows you to use the shipment tracking function on DHL.de and in the DHL Paket app to track where your shipment is and when it will be delivered in real time. If live tracking is activated for your shipment, you will see the following information displayed after you have securely entered your postcode:

1. 90-minute delivery window
2. Countdown of the remaining delivery stops before your item is delivered
3. Google Maps map indicating the recipient address and current location of the delivery vehicle

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There can be a number of reasons why live tracking is not displayed:

• Your shipment has already been delivered.
• You were not at home, and your shipment is ready for pick-up at a post retail outlet/parcel shop/Packstation.
• The delivery was canceled and will be made the next day.
• There is a technical error, in which case you will see an error message displayed.

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Unfortunately, it is currently not possible to offer live tracking everywhere in Germany for operational reasons.

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Live tracking may not be available for all your shipments for the following reasons:

1. Your shipment belongs to one of the following categories:

• DHL small packages
• DHL bulky goods
• Shipments that are addressed to a retail outlet or Packstation

2. Adherence to a specific delivery window cannot be guaranteed for your shipment. As such, no time window is specified for this shipment to make sure we can guarantee adequate quality of service.

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The display of live tracking data complies with all the legal requirements of postal secrecy and data protection. The exact locations of recipient addresses cannot be traced due to the large scale of the map.

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