Live tracking | DHL Paket

Parcel delivery in real time

Your parcel is en route and you'd like to know when the deliverer will be arriving at your door?
For selected shipments, we are now offering our DHL live tracking service, allowing you to track your shipment on a live map. We show you the timeframe in which the DHL deliverer will be arriving at your door, where your shipment currently is, and how many stops your parcel courier still has to make before they reach you. And if timings change, we'll keep you updated.

If you are not going to be at home at the specified delivery time, you still have the option of having your parcel delivered to a drop-off location or to your neighbor. DHL makes it happen.

Tip

Ready to ship? Simply give parcels with postage prepaid and returns to our DHL couriers, who will ship them for you at no extra cost. With the mobile parcel stamp or the mobile return label your deliverer will even print out the shipping label for you.

Your benefits

Email and/or push notifications with a 90-minute delivery window for registered customers and for many parcel an additional alert approx. 15 minutes before delivery
Real-time tracking of your parcel on a map, including countdown and delivery window
Greater flexibility when receiving and sending your parcels

Register now free of charge

This is how live tracking works

1. Parcel notification

As a registered customer, you will receive a parcel notification by email and/or push notification on the morning of delivery, informing you of your 90-minute delivery window and providing a link to live tracking.

2. Access live tracking

Click on the live tracking link, enter your postcode and track the location of your shipment in real time. You can also find live tracking in the Post & DHL app.

3. Flexible parcel delivery

If you are not at home, you have the option of specifying a drop-off location or neighbour for the delivery until shortly before the delivery is due.

Do you have any questions?

FAQ

Questions and answers

What is live tracking?

DHL live tracking allows you to use the shipment tracking function on DHL.de and in the Post & DHL app to track where your shipment is and when it will be delivered in real time. If live tracking is activated for your shipment, you will see the following information displayed after you have securely entered your postcode:

90-minute delivery window
Countdown of the remaining delivery stops before your item is delivered
Google Maps map indicating the recipient address and current location of the delivery vehicle

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Why am I receiving an email with a link to live tracking, but live tracking is not displayed?

There can be a number of reasons why live tracking is not displayed:

Your shipment has already been delivered.
You were not at home, and your shipment is ready for pick-up at a postal outlet/parcel shop/Packstation.
The delivery was canceled and will be made the next day.
There is a technical error, in which case you will see an error message displayed.

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Why is live tracking not available everywhere?

Unfortunately, it is currently not possible to offer live tracking everywhere in Germany for operational reasons.

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Why is live tracking not available for all my shipments?

Live tracking may not be available for all your shipments for the following reasons:

1. Your shipment belongs to one of the following categories:

DHL small packages
Shipments that are addressed to a postal outlet or Packstation

2. Adherence to a specific delivery window cannot be guaranteed for your shipment. As such, no time window is specified for this shipment to make sure we can guarantee adequate quality of service.

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Is it a violation of the Data Protection Act if the locations of parcel delivery addresses are displayed?

The display of live tracking data complies with all the legal requirements of postal secrecy and data protection. The exact locations of recipient addresses cannot be traced due to the large scale of the map.

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Parcel delivery in real time

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Your benefits

This is how live tracking works

1. Parcel notification

2. Access live tracking

3. Flexible parcel delivery

Do you have any questions?

Questions and answers

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Parcel delivery in real time

Tip

Your benefits

This is how live tracking works

1. Parcel notification

2. Access live tracking

3. Flexible parcel delivery

Do you have any questions?

Questions and answers

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