When ordering parcels, always indicate your personal post number and the number of the desired Packstation in addition to your name. Moreover, enter the zip code and the location of the respective Packstation:
| Example |
Instructions |
| Max Mustermann |
-> Your name |
| 7654321 |
-> Your post number from your customer account |
| Packstation 123 |
-> Packstation with number |
| 12345 Musterdorf |
-> Zip code and location of the Packstation |
Many online retailers provide designated input fields for the post number and Packstation number for deliveries to a Packstation. If this is not the case, simply enter your address as a separate delivery address.
You are not restricted to a specific Packstation, meaning you can freely choose any Packstation for each parcel.
Important: If the full name and the post number do not doubtlessly belong to the same customer account, the delivery person unfortunately cannot place the shipment in the Packstation. This means that delivery to family members using a common post number is not possible.
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