Login nicht sichtbar?

Mit der folgenden Schaltfläche können Sie die Login-Anmeldemaske anzeigen und die sichere Anmeldung abschließen.

Private Customers
Business Customer
Your session is about to expire

To protect your personal data, the current content is being hidden because you have been inactive for a while. Please click "Next" to return to it.

Your session is about to expire.

To protect your personal data, the current content is being hidden because you have been inactive for a while. After 15 minutes of inactivity, you will be automatically logged out. Please click "Next" to return to it.

You have been automatically logged out.

To protect your personal data, you will be automatically logged out after 15 minutes of inactivity. Please log in again if you wish to return to your DHL customer account.

You have been automatically logged out.

To protect your personal data, you will be automatically logged out after 15 minutes of inactivity. Please log in again if you wish to return to your DHL customer account.

Your session is about to expire

To protect your personal data, the current content is being hidden because you have been inactive for a while. Please click "Next" to return to it.

  1. Private Customers
  2. Delivery services
  3. Your Pickup Location
  4. DHL Packstation
  5. The new way to use the Packstation

Pick up parcels at the Packstation with the Post & DHL App

Packstations are becoming even easier and more convenient: From now on, we are changing the way parcels addressed directly to the Packstation are received, so that you only need to scan the new pick-up code from your smartphone to pick up the shipment. So you no longer need your DHL customer card to pick up parcels. Use the new pick-up method today by updating your Post & DHL App and carrying out the one-off smartphone activation procedure.

The benefits for you

  • Faster to the parcel - just scan the pick-up code
  • One app for everything - find all the information you need in the Post & DHL App
  • No customer card needed any more

This is how simple using the new Packstation is

Icon Mobille phone

1. Install the app

Icon Check

2. Activating a smartphone

Icon Packstation

3. Scan the pick-up code

1. Install the app

Already got the app? Then you just need to update it.

Download the Post & DHL App

Download the Post & DHL App (for Android and iOS)

Also: The app also works on tablets!

Screenshot Log in

Use your Postnumber or e-mail address and password from your customer account to log in.

Screenshot Enable the Packstation via SMS

If nothing happens, enable the Packstation via SMS section.

2. Activating a smartphone

Screenshot Activation

In the Post & DHL App, tap the Activate button in the Packstation section.

Screenshot Activation

If your smartphone is not activated straight away, tap DHL customer card and scan the barcode of your DHL customer card. Your device is activated!

Screenshot Request activation code

Tap on Request activation code if your customer card does not have a barcode or if you no longer have your customer card. This will trigger the sending of the activation code via the post, and it will reach you within 2 - 5 days.

Scan the activation code in using the Post & DHL App, and your smartphone is activated.

3. Scan the pick-up code

Screenshot Packstation section

You will find your shipments in the Packstation section of the Post & DHL App.

Screenshot pick-up code

In the app, tap on the Packstation you are standing in front of and your pick-up code will be displayed.

Screenshot Scan the pick-up code

On the Packstation screen, select the menu item Pick up and scan your pick-up code. Then you can directly open the compartment containing your shipment. You no longer need to enter your customer card or Postnumber.

Are you using a Packstation without a display?

Then you only have to activate your smartphone once. Nothing changes for you when you collect your parcel!

Any questions?

FAQ

DHL Group is consistently pursuing its path to become more digital.

Part of this strategy includes the upcoming changes to how the Packstation works. These changes will not only increase security for you, but also convenience when it comes to receiving parcels.

With this in mind, the development of the Post & DHL App is being continued to create a centralised channel for services around sending and receiving letters and parcels.

Is this answer helpful?
Yes No

Thank you for your feedback.

Switching makes receiving goods and shipments even more convenient with the Packstation.

To pick up shipments that are addressed directly to the Packstation, all you need is your Post & DHL App. The customer card is no longer needed. Instead, the pick-up code is scanned as a QR code in the app.

Is this answer helpful?
Yes No

Thank you for your feedback.

You can use the new, scannable pick-up code right away. To do this, update the Post & DHL App and enable your smartphone in the app (this is a one-off process).

As an existing Packstation customer, at the moment you can still pick up your parcels using your customer card and four-digit pick-up code at the Packstation, should you wish to. Soon, you will only be able to receive the pick-up code via the Post & DHL app. For security reasons, you will no longer receive an e-mail with your pick-up code.

Please note: As soon as you have enabled your smartphone for the scannable pick-up code, you will only be able to use the new method and will receive the pick-up code exclusively in the app, not by e-mail.

Is this answer helpful?
Yes No

Thank you for your feedback.

This device enabling step is a one-off process for each device (smartphone or tablet) and ensures that only the authorised recipient is able to pick up their shipment from the Packstation with the Post & DHL App.

You have several options for enabling your device:

  1. If you have already scanned your customer card with the Post & DHL App, your device is enabled automatically. 
  2. You can otherwise enable your device by scanning the barcode on your customer card using the Post & DHL App (in the Packstation section). 
  3. If your customer card does not have a scannable code, or if you have mislaid your card, you can request an activation code in the app. This letter is then sent to the address stored in your customer account. Simply scan the activation code using the Post & DHL App.

New customers are automatically sent their activation code by letter when they register for the DHL Packstation.

Please be aware that enabling your device will switch you over to the new way of using the Packstation and you will not be able to return to the old method of using the customer card and four-digit pick-up code.

Is this answer helpful?
Yes No

Thank you for your feedback.

First, you will need a smartphone or tablet to install the Post & DHL App.

The minimum technical requirements that your device needs to meet are as follows:

  • Android: Android version 6.0 or later, also compatible with tablets
  • iOS: Requires iOS version 12.0 or later, compatible with iPhone and iPad
Is this answer helpful?
Yes No

Thank you for your feedback.

Do you have any other questions about how to use the Packstation? Help and contact