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1. Install the app
Already got the app? Then you just need to update it.
Use your Postnumber or e-mail address and password from your customer account to log in.
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2. Activating a smartphone
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In the Post & DHL App, tap the Activate button in the Packstation section.
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If your smartphone is not activated straight away, tap DHL customer card and scan the barcode of your DHL customer card. Your device is activated!
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Tap Request activation code if your customer card does not have a barcode or if you no longer have your customer card. This will trigger the sending of the activation code via the post, and it will reach you within 2 - 4 days.
Scan the activation code in using the Post & DHL App, and your smartphone is activated.
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Pick up parcels at the Packstation with the Post & DHL App
Packstations are becoming even easier and more convenient: From now on, we are changing the way parcels addressed directly to the Packstation are received, so that you only need to scan the new pick-up code from your smartphone to pick up the shipment. So you no longer need your DHL customer card to pick up parcels. Use the new pick-up method today by updating your Post & DHL App and carrying out the one-off smartphone activation procedure.