Man with parcel and mobile phone next to DHL Packstation

The new way to use the
DHL Packstation

The new way to use the
DHL Packstation

Pick up parcels at the Packstation with the Post & DHL App

Packstations are becoming even easier and more convenient: From now on, we are changing the way parcels addressed directly to the Packstation are received, so that you only need to scan the new pick-up code from your smartphone to pick up the shipment. So you no longer need your DHL customer card to pick up parcels. Use the new pick-up method today by updating your Post & DHL App and carrying out the one-off smartphone activation procedure.

The benefits for you

  • Faster to the parcel - just scan the pick-up code
  • One app for everything - find all the information you need in the Post & DHL App
  • No customer card needed any more

This is how simple using the new Packstation is

1. Install the app

2. Activating a smartphone

3. Scan the pick-up code

1. Install the app

Already got the app? Then you just need to update it.

Download the Post & DHL App

Download the Post & DHL App (for Android and iOS)

Also: The app also works on tablets!

Screenshot Log in

Use your Postnumber or e-mail address and password from your customer account to log in.

Screenshot Enable the Packstation via SMS

If nothing happens, enable the Packstation via SMS section.

2. Activating a smartphone

Screenshot Activation

In the Post & DHL App, tap the Activate button in the Packstation section.

Screenshot Activation

If your smartphone is not activated straight away, tap DHL customer card and scan the barcode of your DHL customer card. Your device is activated!

Screenshot Request activation code

Tap on Request activation code if your customer card does not have a barcode or if you no longer have your customer card. This will trigger the sending of the activation code via the post, and it will reach you within 2 - 5 days.

Scan the activation code in using the Post & DHL App, and your smartphone is activated.

3. Scan the pick-up code

Screenshot Packstation section

You will find your shipments in the Packstation section of the Post & DHL App.

Screenshot pick-up code

In the app, tap on the Packstation you are standing in front of and your pick-up code will be displayed.

Screenshot Scan the pick-up code

On the Packstation screen, select the menu item Pick up and scan your pick-up code. Then you can directly open the compartment containing your shipment. You no longer need to enter your customer card or Postnumber.

Are you using a Packstation without a display?

Then you only have to activate your smartphone once. Nothing changes for you when you collect your parcel!

Any questions?

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