Comprehensive logistics solutions for your online business
E-commerce continues to grow each year, which means major growth opportunities for online retailers. One of the main success factors in e-commerce is customer satisfaction with shipping. DHL offers a full range of solutions and services for a successful online business.
You focus on your core business - DHL will handle the rest.
- Individualized, comprehensive solutions and services for your business
- High customer satisfaction thanks to customizable parcel delivery
- Cross-border shipping in over 220 countries
- Expert knowledge regarding the latest trends and developments in e-commerce
Four keys to e-commerce success
Benefit from comprehensive and individualized e-commerce solutions along the entire process chain.
Communicate directly with your customers with our intelligent dialog marketing solutions. Reactivation, cross-selling or upselling - whatever your message, our dialog marketing solutions make speaking to existing customers and winning over new ones easy.
Attractive online shop
Fewer aborted transactions and more happy customers: Offer your customers maximum flexibility when it comes to receiving their shipments - integrate our Preferred Delivery services into your online shop today! Simple delivery solutions that meet your customers' needs.
Studies and whitepapers on customer requirements in e-commerce
Learn more about the future of e-commerce, how to fulfill your customers’ expectations and requirements, and how to boost customer satisfaction and revenue - for more success in e-commerce!
Study: Customer needs in E-Commerce - From online order to parcel receiptpdf (1,06 MB)
Whitepaper: How online shops can improve their performance with flexible delivery timespdf (575,63 KB)
Whitepaper: More service for online shoppers through individual points of parcel receiptpdf (403,75 KB)
Whitepaper: The importance of offering reception services during the check-out processpdf (2,25 MB)
Whitepaper: Transparency during the delivery process increases customer satisfactionpdf (317,79 KB)