With DHL Collect & Return, you centrally manage your return processes from a single source – from collection from your customers through transport to your service or logistics center to timely return.
Be it repair, exchange or recycling: you benefit from a clearly structured, transparent and globally available process.
Online booking & tracking: through our web-based platform or EDI including a status overview throughout the entire return process
Flexible adjustment: flexibly amend collection bookings – for maximum efficiency and service quality
Shipping label included: DHL Express courier provides the label upon collection – no printing necessary
Flexible destination addresses: delivery to repair, exchange or recycling centers or end customers
Consolidated billing: all processes on one invoice – saving time and money
Protective packaging: available for a surcharge for fragile devices such as laptops or smartphones
Contact your DHL Express sales representative to learn more about DHL Collect & Return.
You don’t have a DHL Express customer account yet?
Get started with DHL Express – we’ll be happy to advise you.
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With the Express Logistics Platform (ELP), you centrally manage your Collect & Return shipments worldwide.
The platform supports structured return, repair and exchange processes and flexibly adapts to your changing needs. Be it repair logistics, medical express or complex reuse processes – with ELP, you can display your processes in a transparent, efficient and structured way.
