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What does my shipment status mean?

Do you have any questions about your shipment status?
We’re happy to help you!

What does my shipment status mean?

Do you have any questions about your shipment status?
We’re happy to help you!

Shipment status for which there are frequently asked questions:

You will see this message if no shipment status can be displayed (yet). This can happen for a number of reasons. For example:

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In most cases, this status will appear first in the shipment tracking.

It means that the sender has provided the shipment with a shipping label and a tracking number and transmitted the shipment data electronically to DHL.

Please note the DHL shipment tracking. Your parcel will arrive soon.

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Your shipment has arrived at the destination parcel centre (in the recipient’s region) and will automatically arrive (via the sorting facility) at the sorting office which is responsible for the recipient’s address.

In the sorting office, the shipment is sorted by delivery districts and prepared for loading into the delivery vehicle.

If this status is displayed several times, your shipment probably had to be processed manually.
Please note the DHL shipment tracking. There may be a delay of 1-2 days.

This status might remain unchanged for several hours or days. The next status visible to you is the loading of the shipment into the delivery vehicle. Your shipment is constantly in motion, even if the status does not change.

Please understand that it is not possible to have direct contact with the parcel centre or to accelerate the shipment through customer service.

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Your shipment has been loaded into the vehicle by the deliverer after sorting at the sorting office. Usually, your parcel will be delivered the same day.

If this status is displayed several times in the shipment tracking, the deliverer was not able to complete the delivery run due to a malfunction, such as a road closure, an accident or other unforeseen events.

In such a case, there may be a delay of 1-2 days. Please note the DHL shipment tracking.

Please understand that it is not possible to have direct contact with the deliverer or to accelerate the shipment through customer service.

Tip: A forecast of the time your parcel is expected to arrive can be found in the parcel notification.
Register with DHL to receive a parcel notification.

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If the deliverer does not find you at home and no family member or neighbour can accept your delivery, it will be delivered to a nearby post office or a DHL parcel shop.

You will have 7 working days to pick up your shipment there before it is returned to the sender. Working days are Monday to Saturday, except public holidays.

If you would like to pick up your shipment yourself, you will need your official photo ID (e.g. identity card).

If you are unable to pick up your shipment personally within the storage period of 7 working days, you can nominate a third party to collect it on your behalf: To do so, please fill in the following form completely and give it (printed and signed) to the person who should pick up your parcel for you. To collect your parcel, the person will need proof of authorisation with your signature, the notification card as well as his or her own official photo ID.

Collection by a third party is not an option for shipments with an identity-and-age check, since these can only be personally accepted by the recipient.

Important note: In exceptional cases, the deliverer might not be able to deliver your shipment to the branch that he previously stated on your notification card. The actual place of delivery (e.g. post office, parcel shop, Packstation) will be stated in DHL Shipment Tracking.

If the shipment tracking information matches that from your notification card, you might have gone to the branch too soon and the shipment might not have been sorted yet.
Please check the time on the notification card again.

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With this status, a first delivery attempt has usually taken place. In exceptional situations, this status can also mean that the deliverer had to cancel his delivery run due to operational reasons.

Please understand that the next delivery attempt cannot be made until the next working day (Monday to Saturday, except public holidays).

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Most of the shipments are sorted and processed fully automatically in the parcel centres – up to 50,000 shipments per hour. If the sorting system cannot read or allocate required information, the corresponding shipment is sorted out for manual post-processing.

There are several reasons for manual processing. Here are some reasons that the delivery of your shipment might be delayed:

  • The address on the shipment is faulty or incomplete (e.g. a transposed postal code or a missing house number).
  • The shipping label was completed in illegible handwriting.
  • The shipping label has fallen off the shipment.
  • The packaging around the shipment has opened during transport or has been slightly damaged externally and needs to be repackaged.

Please note the DHL shipment tracking. There may be a delay of 1-2 days.

Please understand that it is not possible to have direct contact with the parcel centre or to accelerate the shipment through customer service.

Tip: If you, as the sender, print out the shipping sticker via DHL Online Franking and do not enter the address by hand, your shipment will reach your destination faster, thanks to the better recognition rate in the sorting systems.

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Most of the shipments are sorted and processed fully automatically in the parcel centres – up to 50,000 shipments per hour. If the sorter cannot read or allocate required information, your shipment might be misdirected and loaded onto the wrong delivery vehicle. There are several reasons for misdirection.

Here are some reasons that the delivery of your shipment might be delayed:

  • The address on the shipment is faulty or incomplete (e.g. a transposed postal code or a missing house number).
  • The shipping label has fallen off the shipment.

Please note the DHL shipment tracking. There may be a delay of up to 5 days.

Please understand that it is not possible to have direct contact with the parcel centre or to accelerate the shipment through customer service.

Thank you for your feedback.

If the delivery agent does not find you at home and no family member or neighbour can accept your delivery, it will be delivered to a nearby post office or a DHL parcel shop or a Packstation.

You can collect it from there within 7 working days. Working days are Monday to Saturday, except public holidays.

If you cannot collect your parcel within 7 days, it will be returned to the sender. The collection period begins one working day after the delivery attempt.

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