Help with our locations

We offer you precise location finders for all our services - whether it's a branch, a Packstation, a P.O. Box, or a Postbank branch. Use the appropriate filters in our location finders:

DHL location finder

Deutsche Post.de location finder

Please select one of the following locations to place your inquiry with the responsible experts:

• Postal Outlet & DHL Parcel Shop
• Postbank Finance Center
• Packstation
• Mailbox

Here you can report to us if a branch’s opening hours are not being observed or if the opening hours are a problem for you:

Problems with a branch's opening hours

Here you can submit a complaint about employees at a postal outlet:

Employee at branch was unfriendly

Shipping

If the Packstation where you want to send your shipment is out of order, you can help us a lot by reporting the issue. Please contact our customer service and provide us with the address or number of the Packstation. You will find the Packstation number in the DHL App, on your notification card, in DHL shipment tracking or on the Packstation display, unless it is affected by the defect.

To still send your shipment, simply choose another Packstation, a postal outlet, or a DHL Parcel Shop nearby. Our location finder will help you with the search.

Receiving

If your shipment is in a defective Packstation, please also contact our customer service and report the issue. This is the only way we can react quickly and fix the problem so you can pick up your shipment soon.

The storage time of your shipment in the Packstation will, of course, not be affected by the malfunction.

Here you can find information about problems with Packstations:

Go to Packstation Help Section