E-RETURNS
E-RETURNS
Simple return management doesn't just ease your Customer Service's work, but also increases the satisfaction of your customers.
YOUR BENEFITS
- Simple and quick processing of your return shipments
- Increased customer satisfaction through simplified ordering processes
- Lower administrative costs for your Customer Service
- Transparent billing - the label will become "active" and invoiced only when a pickup is booked for the return shipment
HOW DOES E-RETURNS WORK?
1
CREATING A LABEL
You, as the Sender, choose the option "Create return label" in the online shipping tool, and specify the return address.
2
SENDING THE LABEL
Attach the printed label to the contents of your shipment or send it to the consignee via mail.
3
BOOK RETURN
The consignee of your shipment attaches the return label to the shipment to be returned and books a pickup online, or calls the DHL Express Customer Service.
4
RETURN SHIPMENT
The DHL Express Courier picks up the shipment and it is sent back to the return address.
