DHL Express makes returns shipping easy for you and your customers. By connecting our automated returns portal to your webshop, your customers can process international returns shipments with just a few clicks. This supports your customer service work and above all increases your customers' satisfaction.


  • Free use of our international returns portal
  • Fully automated & digital creation of return labels and customs documents 
  • Fast and secure return of your premium goods worldwide
  • Flexible returns for your customers in a branch/at a DHL Service Point or by booking a pick-up
  • Less administrative work in your customer service & for your customers

How does E-Returns work?


Via API interface to our returns portal, the shipment data from your webshop is transferred so that returns labels and customs documents can be created automatically.


With just a few clicks, your customers can create the return label and, if required, customs documents in the return portal. Fast, easy and customer friendly.


Your customer attaches the label to the shipment and simply drops it off at DHL Service Point or, alternatively, books a pick-up directly via the returns portal.

Choose the right returns solution

Simply adapt your returns solution to the requirements of your online shop and the needs of your customers.

Your customer receives a fully prepared return label with the delivery. In the event of a return, the goods only need to be packed, the label attached and handed in at a branch or DHL Service Point. Optionally, your customer can have the return collected by a DHL Express driver.

You do not need to enclose a returns label with your shipment if you send it by e-mail. In the event of a return request, your customer can print out the returns label themselves. When creating the label in MyDHL+, you can add individual notes for your customer in a free text.

Through the connection via API interface, all necessary shipment data is transferred so that your customers can create a return shipment quickly and easily with just a few clicks. Further information on the returns portal can be found here.

Request access to the DHL Express returns portal now