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E-RETURNS
SIMPLE PROCESSING OF RETURN SHIPMENTS

E-RETURNS
SIMPLE PROCESSING OF RETURN SHIPMENTS

Simple return management doesn't just ease your Customer Service's work, but also increases the satisfaction of your customers.

YOUR BENEFITS

  • Simple and quick processing of your return shipments
  • Increased customer satisfaction through simplified ordering processes
  • Lower administrative costs for your Customer Service
  • Transparent billing - the label will become "active" and invoiced only when a pickup is booked for the return shipment

HOW DOES E-RETURNS WORK?

1

CREATING A LABEL

You, as the Sender, choose the option "Create return label" in the online shipping tool, and specify the return address.

2

SENDING THE LABEL

Attach the printed label to the contents of your shipment or send it to the consignee via mail.

3

BOOK RETURN

The consignee of your shipment attaches the return label to the shipment to be returned and books a pickup online, or calls the DHL Express Customer Service.

4

RETURN SHIPMENT

The DHL Express Courier picks up the shipment and it is sent back to the return address.