E-Returns

Simple return management doesn't just ease your Customer Service's work, but also increases the satisfaction of your customers.

YOUR BENEFITS

Simple and quick processing of your return shipments
Increased customer satisfaction through simplified ordering processes
Lower administrative costs for your Customer Service
Transparent billing - the label will become "active" and invoiced only when a pickup is booked for the return shipment

HOW DOES E-RETURNS WORK?

1

CREATING A LABEL

You, as the Sender, choose the option "Create return label" in the online shipping tool, and specify the return address.

2

SENDING THE LABEL

Attach the printed label to the contents of your shipment or send it to the consignee via mail.

3

BOOK RETURN

The consignee of your shipment attaches the return label to the shipment to be returned and books a pickup online, or calls the DHL Express Customer Service.

4