Increase customer satisfaction by ensuring a worry-free receipt of their orders. With our Duty Billing Services, you can determine whether you or a third party will cover customs duties and taxes, preventing your end customers from experiencing unexpected costs.

Your Advantages

  • Cost transparency for your recipient customers
  • Sale of goods on an all-inclusive basis
  • Flexibly decide who pays the customs and tax costs
  • Increase customer satisfaction and loyalty through a positive shopping experience

Service Duty Tax Paid

DHL Express handles customs clearance in the country of destination and charges import duties, taxes and charges to a specified DHL Express account in the country of departure, e.g. the shipper or a third country.

Interesting for online retailers who want to offer their customers goods including all costs, or for shipping gifts or samples.

ServicePriceFurther Details
Export2 % of Duty Tax Amount
min. 17.00 EUR

Payment of customs duties & taxes

Always in the country of departure or a third country, never in the country of destination.

Payment of transportation costs

By the shipper or a third party. Only possible with a DHL Express account/account number.

Service Duty Tax Processing

The service enables the sender to charge the customs duties and taxes incurred for the import of their shipment either to the recipient of the shipment or to a third party in the country of destination. It is also possible to specify who pays the transportation costs.

ServicePrice
Export2 % of Duty Tax Amount
min. 15.00 EUR
Import2 % of Duty Tax Amount
min. 15.00 EUR

Further Details

Payment of customs duties & taxes

Always in the country of destination, either by the recipient of the shipment or a third party.

Payment of transportation costs

Optionally by the recipient of the shipment, a third party or the sender.

Ship directly

Ship now
  • Ship easily without a contract
  • Calculate prices & ship directly
  • Payment by credit card or PayPal

Regular shipping for business customers

Contact Us
  • Shipping with DHL Express Account
  • Individual special conditions
  • Payment on account

FAQ

Duty Tax Paid & Duty Tax Processing

Service Duty Tax Paid

Place of Billing Billing Method Costs Payer
Country of departure or third country

DHL Express Account

 Transport costs & duties/taxes Shipper or third party

Service Duty Tax Processing

Place of BillingBilling MethodCostsPayer
Country of DestinationDHL Express Account *Duties/taxesRecipient
Country of DestinationDHL Express Account *Transport costs & duties/taxesRecipient
Country of DestinationDHL Express Account *Duties/taxesImporter of Record
Country of DestinationCash/Creditcard/PayPalDuties/taxesRecipient

* Elimination or reduction of the costs for Duty Billing Services:

  • If the payer of the import duties has their own deferment account, the costs for the Duty Tax Processing service are waived.

Jan 2026, subject to change

EXPORT
DHL Express Worldwide
DHL Express 9:00/10:30 (Europe), 10:30 (in the USA), 12:00
DHL Medical Express

IMPORT
DHL Express Worldwide
DHL Express 9:00/10:30 (Europe), 12:00
DHL Medical Express

In the "Select payment method" step during shipment booking, you can define which account is to be charged the transportation costs or customs duties and taxes.

IMPORTANT

Please do not confuse the Duty Billing Services with the Incoterms. The Incoterms are part of the contract between the sender and the recipient (seller/buyer) of the shipment. A Duty Billing Service, on the other hand, is an instruction from the shipper to DHL Express as to whom customs clearance services and import duties should be billed..

At the end of the booking process, the costs of the desired duty billing service will appear in the list, which automatically result from the payment methods specified in the booking process:

The services are available for shipments to and from non-EU countries and free trade zones.

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