Receipt and delivery while in the field

Whether it's service technicians, engineers or sales representatives - field staff need logistics that reliably and flexibly support their deployments. DHL Express quickly brings your shipments to where they're needed so that your mobile teams can work efficiently. Our solutions are specifically tailored to mobile deployments and available Germany-wide.

The benefits for you

  • Express delivery directly to the deployment location: replacement parts and & devices wherever your teams require them

  • Flexible delivery at all times: book time options or request redirection to a DHL Express Service Point

  • Shipping solutions on mobile devices: create shipments via app, use digital labels, remain fully operational while in the field

  • Ship returns directly from in the field: send back defective parts immediately from a field staff deployment using a QR code label - without a printer.

  • Real-time transparency for plannable deployments: live tracking & notifications reduce queries & ensure reliable processes

The next step with DHL Express

Our experts will be happy to advise you on how to make the most of DHL Express for your company.

How can DHL Express support your operations?

  • Time-flexible receipt directly at the deployment location

  • Delivery to a Packstation, DHL Express Service Point or selected address - as early as the next working day.

  • Mobile shipment creation
  • Create and manage returns flexibly with the DHL Express mobile app - simply and conveniently using your company account.

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  • Returns without a printer
  • Paperless shipment drop-off at a DHL Express Service Point via QR code or request collection by a courier.

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DHL Express mobile app

With the DHL Express mobile app, registered employees can create and manage shipments whenever and wherever they want. Simply download the app, register and store your DHL Express business account, and you can get started immediately.

The most important functions of the DHL Express mobile app

Manage access

Securely manage access rights: conveniently specify which field staff employees can place orders - centrally, in a coordinated way and without additional IT know-how. With eSecure, you manage your employees' authorizations in a central, simple and controlled way.

Address management

Store address details once for repeated use: recurring deployment locations? Ship immediately and save time on site. Store important addresses centrally and use them again directly for future shipments.

Simple booking

Create mobile shipments now: book and pay for your shipments conveniently at any time in the app through your DHL Express business account - ideal for when your team is in the field and cannot get back to the office.

Label Free

Initiate return shipment without a label: simply send back defective components using a QR code - without a printer, label or additional effort at the deployment location. 

Find locations

Immediately find the closest DHL Express Service Point: quickly drop off or receive replacement parts - without detours and wherever the team is currently deployed. The integrated location search quickly and reliably shows you the closest DHL Express Service Point.

Shipments at a glance

Check shipment status at any time: live updates help field staff teams to plan deployments and avoid delays. Transparently follow the progress of your shipments in real time directly in the DHL Express mobile app.

FAQs on solutions for your field staff